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NatWest: Basic Account reviews

Name: Basic Account
Rating: 4.61 (2079 reviews)

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4.50

Based on 2,079 reviews, last reviewed 4th Mar 2025

1300% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

4

Fees way too high. Fees way too high. Customer service offshore and poor. Reviewed on: 4th March 2025

Latest lowest rating:

1

Really poor customer service When I needed some customer support, they were horrendous. I had the example where I was scammed by a car rental company and lost money and also havin... Read more Reviewed on: 30th January 2025

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About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an informed decision when choosing your new account.

Find out how long account holders have had their Basic Current Accounts with NatWest. Read about the main pros and cons of the account. Learn how responsive the customer service team is and how quickly customer issues are resolved. Read about the mobile banking app and the features it provides. Find out if existing customers would recommend the account to family and friends. Browse our NatWest Basic Current Account reviews to find the ones most useful to you.

If you have a Basic Current Account with NatWest, share your experience on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. Is this your main bank account? If you use the mobile banking app, which features do you find the most useful? Don’t forget to include any experiences you’ve had with the customer service team. If you’ve had an overdraft on your account, tell us about your experience with it. Whether good or bad, write an honest NatWest Basic Current Account review today. Together, we can help people like you make better financial decisions.

NatWest Basic Account reviews (2079)

Review of the NatWest, Basic Account:

Meets the essentials

Does everything you need to but the app can be confusing to navigate if you're not technology fluent Reviewed on: 13th January 2025

Great app and smooth service

Great app, smooth easy and intuitive. Reviewed on: 12th March 2023

It would be nice to apply for loans with basic

It would be nice to apply for loans with the basic account but unfortunately you can't as I could of really done with one or even an overdraft but nope but still a good bank with with them for years now and had no problems Reviewed on: 12th March 2023

Great Bank super service

Very easy to use and I can do everything I need via my phone app Reviewed on: 12th March 2023

Best and easy communication

NatWest is very highly recommended, App NatWest is easy to use it’s looks like one stop shop everything’s is there, and if you need more assistance just chat to Cora and they transfer you into available agent for clear and specific answers. Reviewed on: 12th March 2023

Never disappoints

My NatWest banking app is so dependable that it never disappoints. I have not had to step into a banking hall for years now because I efficiently do all my transactions and process my requests via the bank app. Reviewed on: 11th March 2023

Up-to-date online banking and good customer service

I used to bank with NatWest at Holborn Circus branch. However, moving to the West Midlands over 20 years ago meant leaving behind a great branch. With the 2 NatWest branches in Malvern closing, online banking became paramount. All my banking is carried out online and on the rate occasion I need the assistance of a staff member, I find customer service give an excellent service. Online banking has improved in leaps and bounds and I feel I am using this in the best way. Often, banking customers are encouraged to change banks which I have never been tempted to do. I am very happy with the service NatWest gives. Reviewed on: 11th March 2023

Best banking app in the UK

I work for Barclays Bank for 20 years now and NatWest banking all is better and more comfortable to use, not only this customer services have always supported me with disputes and I’m go grateful and thanks towards your colleagues and NatWest, just the best thank you so much, Tamer Reviewed on: 11th March 2023

No problems in 20 years!

Opened my first account with natwest and never looked back. Never had any problems. In store staff are friendly and helpful and the app is definitely helpful and so much more than just been able to see your balance! Reviewed on: 11th March 2023

Accessing support via app

Quick easy access to customer service and getting helpful deep support Reviewed on: 10th March 2023

Best in the market so far.

It's a hassle free account easy to manage and excellent customer service, you can't go wrong with Natwest bank account Can't get better than that Keep up the good Thanks Reviewed on: 10th March 2023

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