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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1267 reviews)

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4.76

Based on 1,267 reviews, last reviewed 21st Feb 2025

8% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Happy mortgage broker I have used Newbury for my clients on several occasions they have always been excellent Reviewed on: 21st February 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

Newbury Building Society Mortgages reviews (1267)

Review of the Newbury Building Society, Mortgages:

I made an overpayment on 22nd August .

I made an overpayment on 22nd August . I received a written letter in the post on 7th September , (dated 2nd September ) with details of my balance and new monthly payment which I : 1) disputed the calculation and 2) queried the first payment of the reduced amount Reviewed on: 7th September 2024

Reply from Newbury Building Society Thank you for your feedback David, we will be in touch about your overpayment. Response date: 9th September 2024

Timely and secure

All of our communication with Newbury has been timely and secure Reviewed on: 1st June 2024

Reply from Newbury Building Society Thank you Anna for taking the time to leave feedback - we appreciate it. Response date: 3rd June 2024

very helpful, friendly, knowledgable people.

very helpful, friendly, knowledgable people. my advisor was great and looked at all possible options for my remortgage, I felt like she was on my side and really put the effort in to make it as smooth a process as possible Reviewed on: 31st May 2024

Reply from Newbury Building Society Hi Briony - thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 31st May 2024

Couldn't ask for anything more

Couldn't fault it at all. Everyone is friendly, professional and efficient. Reviewed on: 31st May 2024

Reply from Newbury Building Society Hi Charlotte, thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 31st May 2024

Wasted my time. Beware.

My second review for these people. After an initial experience of a friendly and helpful service, it all went down hill rapidly. Firstly if you want to remortgage within the next three months this probably isn't for you because of their lead times. But more importantly be prepared to spend hours sourcing reams of documents for them only to be told that you're not eligible for reasons that they could easily have asked you about at the start. Wasted my time. Couldn't explain their illogical decision making processes and with appalling redress. AVOID. Reviewed on: 29th May 2024

Reply from Newbury Building Society Hi Matt, Thank you for letting us know about this. We are very sorry to read about your experience (and that you went through this) as we do not expect this. We would like to look into this further - please can you email us at marketing @newbury.co.uk so that our Lending Manager can investigate? Many thanks, Emma Response date: 29th May 2024

Staff good to deal with

Easy to set up. Have had several contacts with staff regarding over payments etc and all have been excellent and pleasant to deal with. Early repayment information provided when requested and easily paid balance when the time came. Reviewed on: 27th May 2024

Reply from Newbury Building Society Hi Jacqui, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 28th May 2024

I would have preferred direct contact.

I would have preferred direct contact. Also my letters/forms never reached you despite sending them recorded delivery. Royal Mail delivered them but they got lost in your offices Reviewed on: 24th May 2024

Reply from Newbury Building Society Hi - Thank you for taking the time to leave us your feedback, we really do appreciate it. We are sorry to hear your experience with us and would like to investigate further. Please can you email us at [email protected]. Thank you. Response date: 28th May 2024

Excellent customer service.

Excellent customer service. Prompt and efficient. Reviewed on: 24th May 2024

Reply from Newbury Building Society Hi, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 28th May 2024

Arranged a bridging loan quite quickly and without i...

Arranged a bridging loan quite quickly and without involving a broker (or broker's fee!) Reviewed on: 21st May 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 23rd May 2024

All very efficient and easily dealt with.

All very efficient and easily dealt with. I had expected a better rate on the mortgage as I have been with you for many years and there is so little remaining to pay but that will just serve as an incentive to pay off the balance even faster. Reviewed on: 21st May 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 23rd May 2024

Renew mortgage conditions

It was a great & excellent experience dealing with a Mortgage Adviser from Newbury Building Society. Help myself on order to decided better rate in order to save interest on our mortgage. Reviewed on: 20th May 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 20th May 2024

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