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MattH

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Review of the Newbury Building Society, Mortgages:

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Wasted my time. Beware.

My second review for these people. After an initial experience of a friendly and helpful service, it all went down hill rapidly. Firstly if you want to remortgage within the next three months this probably isn't for you because of their lead times. But more importantly be prepared to spend hours sourcing reams of documents for them only to be told that you're not eligible for reasons that they could easily have asked you about at the start. Wasted my time. Couldn't explain their illogical decision making processes and with appalling redress. AVOID. Reviewed on: 29th May 2024

Reply from Newbury Building Society Hi Matt, Thank you for letting us know about this. We are very sorry to read about your experience (and that you went through this) as we do not expect this. We would like to look into this further - please can you email us at marketing @newbury.co.uk so that our Lending Manager can investigate? Many thanks, Emma Response date: 29th May 2024

Review of the Newbury Building Society, Mortgages:

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Friendly, approachable, clear and concise.

Friendly, approachable, clear and concise. They explained everything succinctly and didn't try to upsell me anything. A breath of fresh air vs the mortgage monoliths. Reviewed on: 14th May 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback, and your kind words. We do appreciate it. Response date: 14th May 2024

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