Write a review

Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1275 reviews)

View other Newbury Building Society products

4.77

Based on 1,275 reviews, last reviewed 25th Mar 2025

46% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Excellent Hassle free process from start to finish Reviewed on: 25th March 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

Read all reviews See your review

About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

Newbury Building Society Mortgages reviews (1275)

Review of the Newbury Building Society, Mortgages:

Super efficient and friendly Newbury b s.

We were very impressed with the friendly help we had as we are not tec friendly Reviewed on: 5th July 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 8th July 2024

On on completion day there were problems...

On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was ready. Completion was delayed by 1.5 hours and it was a very stressful time. The sellers up the chain were threatening to charge us interest. Newbury need to make sure that everything is in place for the loan before completion day. This has knocked our confidence Reviewed on: 14th February 2025

Reply from Newbury Building Society Hi Julie, we are sorry to hear that your experience was worrying - we understand and our Customer Service team will be in touch as they will look into what caused this. Response date: 4th March 2025

Great mortgage journey with the team

From start to finish on the mortgage journey the team were very responsive and it was lovely to speak with the team on any questions we had. Reviewed on: 14th February 2025

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. Response date: 17th February 2025

Completion delay

Good up to completion. New compliance officer demanded additional paperwork delaying the completion. Very stressful and should not have happened. Reviewed on: 14th February 2025

Reply from Newbury Building Society Thank you for taking the time to leave feedback Andrew, we do appreciate it. Apologies for the delay and thanks for bringing it to our attention. Response date: 12th March 2025

Great service

From start to end of process all staff were excellent with high customer service skills Thanks Reviewed on: 7th February 2025

Reply from Newbury Building Society Hi Guy, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 13th February 2025

Common sense approach to lending.

Common sense approach to lending. Helped me place a tricky case for a client, prompt review of all documents and issuing of the offer. Great service and excellenet outcome for the client. Really helpful BDM. Reviewed on: 6th February 2025

Reply from Newbury Building Society Hi Sam, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 21st February 2025

Great customer service!

Great customer service! Excellent rate for first time buyers, look forward to remortgaging in the future Reviewed on: 28th January 2025

Reply from Newbury Building Society Thank you for taking time to provide feedback Dean, we appreciate it! Response date: 31st January 2025

Remortgaging to Newbury was a Great Choice

We were remortgaging to Newbury from another lender via a broker, but the interactions we had with Newbury BS staff was excellent throughout the process. We were always kept up to date with things and Newbury did things quickly, providing clear information all along the way. Reviewed on: 27th January 2025

Reply from Newbury Building Society Thank you for taking the time to provide feedback - we do appreciate it. Response date: 31st January 2025

Remortgage

I received my telephone appointment with Angela Burton from your Newbury branch and she was extremely helpful and explained all products clearly. She even managed to find a better rate of interest after the appointment and called me back to inform me. Reviewed on: 24th January 2025

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we appreciate it. We will share your comments with Angela, who will be so pleased to read them. Response date: 31st January 2025

We needed an advance to finish our renovation projec...

We needed an advance to finish our renovation project given unforeseen building issues. Reviewed on: 23rd January 2025

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we do appreciate it. Response date: 31st January 2025

Staff at the building society responded quickly.

Staff at the building society responded quickly and helpfully throughout the entire process. We were working within strict time constraints on the purchase of a property and staff kept us fully informed of progress at all stages which took the pressure off from what can be a stressful experience when it is not something you do every day. Reviewed on: 17th January 2025

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 21st January 2025

Do you have a different Newbury Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Tracker Rate Mortgage
from Yorkshire Bank 3.00 from 1 reviews
Fixed Rate Mortgage
from Bank of Ireland 2.88 from 7 reviews
Mortgages
from Aldermore 3.30 from 7 reviews

There's still more to see!

Newbury Building Society has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub