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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (7510 reviews)

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4.86

Based on 7,510 reviews, last reviewed 28th Apr 2025

62% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

A bank where you communicate with people. I've always found the staff to be very helpful, but more importantly you communicate with people rather than bots or automated systems. There are no f... Read more Reviewed on: 28th April 2025

Latest lowest rating:

1

In branch service review Very unfriendly to disabled people. All the seating is too local and I hurt myself. Reviewed on: 31st December 2024

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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Newbury Building Society Savings reviews (7510)

Review of the Newbury Building Society, Savings:

In branch service review

I have been with NBS for 65 years abd have always been treated well. Reviewed on: 31st October 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback, and thank you for your loyalty over the years, we really do appreciate it. Response date: 1st November 2024

Satisfaction

The young man that served me was very polite and helpful in all respects of my needs. And the young lady that I spoke to prior was also very polite and respectful. Reviewed on: 17th April 2025

Reply from Newbury Building Society Hi Edna, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 23rd April 2025

Very helpful and friendly member of staff.

Very helpful and friendly member of staff. Reviewed on: 13th April 2025

Reply from Newbury Building Society Hi Jennifer, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 15th April 2025

Excellent and Friendly Service

I received an excellent, thorough and informative service relating to the savings products provided which was very helpful in selecting the right one for me. Reviewed on: 8th April 2025

Reply from Newbury Building Society Hi Nik, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 10th April 2025

Guided to better product without prompting

I was helped in selecting a product with better interest than my existing one, very helpful in filling in the paperwork made it an easy task Reviewed on: 7th April 2025

Reply from Newbury Building Society Hi Rodney - thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 7th April 2025

My favourite savings partner

Ackim in Winchester was professional, patient, knowledgeable and a great representative of the organisation in helping me through the steps of opening two more accounts. The staff always greet me by name which is to be treasured in other faceless organisations Reviewed on: 4th April 2025

Reply from Newbury Building Society Hi Anthony - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Ackim, who will be so pleased to hear them. Response date: 7th April 2025

Hazel superstar!

Hazel in Newbury was professional, patient, knowledgeable and a great representative of the organisation. Reviewed on: 4th April 2025

Reply from Newbury Building Society Hi Tony - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Hazel, who will be so pleased to hear them. Response date: 7th April 2025

Personal service triumphs over digital contact

I recently visited the Wokingham branch in order to open a new account and was so impressed with the friendly, courteous and professional attitude of the staff. Special praise is due to Sindra who spent 40 minutes with me giving excellent advice . She was so well informed about the Society's products and what would be best for me and I really appreciated her personal service. I have held accounts with the Newbury for nearly 40 years and it remains my favourite of all the financial institutions I deal with. Reviewed on: 4th April 2025

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with our Wokingham branch who will be so pleased to hear them. Response date: 7th April 2025

products and service

products and service- members of staff are lovely always welcoming products and services are also very good Reviewed on: 3rd April 2025

Reply from Newbury Building Society Good morning, thank you very much for submitting your feedback! We’re glad that you had a positive experience with us! Response date: 3rd April 2025

Excellent Customer Service good range of products

Excellent Customer Service good range of products Reviewed on: 3rd April 2025

Reply from Newbury Building Society Good morning, thank you very much for submitting your feedback! We’re glad that you had a positive experience with us! Response date: 3rd April 2025

First class customer service provided both in branch...

First class customer service provided both in branch and over the phone, not kept hanging on waiting for an answer. Online provision is fully secure and is easy to navigate, with FAQ`s being covered extensively on the help page. All interests rates and deposit required are clearly outlined, making it easy to choose the right product. Reviewed on: 2nd April 2025

Reply from Newbury Building Society Good morning William, we really appreciate you submitting your feedback! We’re very glad that you had a positive experience with us! Response date: 3rd April 2025

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