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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8722 reviews)

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4.88

Based on 8,720 reviews, last reviewed 7th May 2026

80% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Always polite and efficient Always polite and efficient at Didcot branch Reviewed on: 7th May 2026

Verified source

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8722)

A friendly service

Just dropped in off the street and set up a new account as easy as pie Reviewed on: 4th March 2022

Reply from Newbury Building Society Hi - we really appreciate your kind feedback, thank you. Response date: 7th March 2022

Real people

It is always such a pleasure dealing with NBS, staff are really helpful, both remotely and face to face, there online services are simple to use. Keep it up! Reviewed on: 4th March 2022

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 7th March 2022

Helpful advice

I was offered a review, first by letter and then by phone. During my visit the advisor was proactive with helpful suggestions and a clear understanding of my requirements. Excellent cyy it stomper service. Reviewed on: 4th March 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us feedback, we appreciate it. Response date: 7th March 2022

Efficient service

My new account was opened quickly and efficiently and it was easy to transfer over my funds. Reviewed on: 4th March 2022

Reply from Newbury Building Society Hi - thank you very much for leaving kind feedback, we really do appreciate it. Response date: 7th March 2022

Happy tellers

Met with smiles and good wishes for the day, happy to be more than helpful Reviewed on: 3rd March 2022

Very friendly service

Member of staff very friendly and good service (just some minor amendments to the form spotted before signing) otherwise would have been full stars. Book arrived couple of working days afterwards. Reviewed on: 3rd March 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it! Response date: 3rd March 2022

Gladys was very knowledgeable and explained everything so as I could understand

Staff very helpful and courteous Reviewed on: 3rd March 2022

Reply from Newbury Building Society Hi - thank you for leaving kind feedback, we really appreciate it. We will be sure to share your comments with Gladys who will be so pleased to hear them. Response date: 3rd March 2022

Local and personal service

No queue at Winchester Branch; and staff member very knowledgeable and helpful Reviewed on: 3rd March 2022

Excellent customer service

Particularly during Covid the Building Society has kept its savers in touch and opened its Branches when allowed. Its staff have been very friendly and helpful during this difficult period. Reviewed on: 1st March 2022

Mutual Building Society with the community at the heart of it's interests

Each time I visit a Branch of the Newbury Building Society the staff are so helpful and welcoming. It really does feel as though they have managed to strike the right balance between providing the local community a service that is second to none and still maintain an excellent business and professional approach. Reviewed on: 1st March 2022

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