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Newbury Building Society: Savings reviews

View other Newbury Building Society products
4.85
Based on 7,076 reviews, last reviewed 29th Jan 2025
37% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Great mobile app and customer service App is good, website is easy to navigate, and customer experience online is great Reviewed on: 29th January 2025
Alex M's avatar
Alex M

Latest lowest rating:

1

In branch service review Very unfriendly to disabled people. All the seating is too local and I hurt myself. Reviewed on: 31st December 2024
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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Newbury Building Society Savings reviews (7076)

Review of the Newbury Building Society, Savings:

Online access isn't good from my experience!

2
Well after opening an in branch account attempted to get online access. Unfortunately after many attempts with must to-ing and fro-ing with building soc tech support, changes of email address, passwords etc I'm still not connected. Coming from a tech background I can't help thinking that there are issues in your system. As such I've about given up as wasting too much time. Reviewed on: 19th November 2024
JG's avatar
JG
Reply from Newbury Building Society We are sorry to hear this - please do email us marketing @newbury.co.uk and we would like to understand what is not working for you, thank you, Emma Response date: 19th November 2024
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Newbury Building Society

In branch service review

5
I like the friendliness and helpful staff. Reviewed on: 31st December 2024

In branch service review

5
Easy access to high street branch and friendly staff. Reviewed on: 31st December 2024
Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 10th January 2025
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Newbury Building Society

In branch service review

5
Each transaction is very easy and with very friendly staff. Reviewed on: 31st December 2024

In branch service review

1
Very unfriendly to disabled people. All the seating is too local and I hurt myself. Reviewed on: 31st December 2024
Reply from Newbury Building Society We are sorry to hear the waiting area seating was too low for you. We will look into your feedback and what alternatives we can put in place, in the meantime we have a very comfortable booth with higher level seating that you are welcome to use or please ask one of the team who can provide you with a more suitable chair. Response date: 10th January 2025
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Newbury Building Society

In branch service review

5
So helpful to have face-to-face contact. Reviewed on: 31st December 2024
Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 10th January 2025
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Newbury Building Society

In branch service review

5
Very clear information, and answered all the questions. Reviewed on: 31st December 2024

In branch service review

5
Helpful and courteous staff. Very efficient. Reviewed on: 31st December 2024
Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 10th January 2025
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Newbury Building Society

In branch service review

5
Very accessible, helpful and friendly staff, very patient - enjoyable experience. Reviewed on: 31st December 2024
Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 10th January 2025
Newbury Building Society Logo
Newbury Building Society

In branch service review

5
Appointment was on time and professional and friendly. Reviewed on: 31st December 2024

In branch service review

5
Always a pleasure to come in, friendly staff who are all very kind. Reviewed on: 31st December 2024

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