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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.896608342460340105 (8747 reviews)

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4.90

Based on 8,747 reviews, last reviewed 19th Jun 2026

55% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

My recent access to a bank in my hometown Can access my local branch with my home town just by walking in and on most occasions find no one in front of me in a queue. Face to face help from ... Read more Reviewed on: 19th June 2026

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8747)

Online functionality needs a lot of work

I opened an Existing Members Account and tried to transfer money from my Welcome to Newbury account online. The menu options to do so were not available to me, so I contacted NBS. After several interactions the menu options were enabled - but they should have been available from the start. But when I tried moving money I got an error - all due to an over-subscription 3 years ago where I deposited more money than was allowed, which was then returned to me. This was identified as a bug in the system. All this gives me little confidence that NBS online functionality is robust and fit for purpose. The only reason I would continue to use NBS is that it is local, but compared to the likes of Marcus and Chase the set up is really amateurish. Reviewed on: 17th June 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we will ensure your comments and experience are reviewed by the customer service teams. We are working to improve on online service provision and the feedback you have provided is very useful to us to highlight where we can make improvements. Many thanks. Response date: 20th June 2022

Excellent

Really excellent service. Good advice. Very personable. Thank you Reviewed on: 17th June 2022

Reply from Newbury Building Society Thank you for taking time to provide feedback - we appreciate it. Response date: 20th June 2022

Opening new account

Staff very helpful, explained all details required a very efficient service Reviewed on: 16th June 2022

Reply from Newbury Building Society Thank you for taking time to provide feedback - we appreciate it. Response date: 17th June 2022

Fantastic service

Excellent service, very informative, very pleased. Reviewed on: 15th June 2022

Reply from Newbury Building Society Thank you for your kind words and taking time to leave feedback - we appreciate it. Response date: 16th June 2022

Opening EMA

Very polite, friendly and helpful staff. Application and transfer of monies went smoothly. Reviewed on: 10th June 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 10th June 2022

Newbie to Newbury

I opened my first account last year, and found it super easy to open another. Reviewed on: 9th June 2022

Reply from Newbury Building Society Welcome to the Newbury! Thank you for taking time to leave feedback - we appreciate it. Response date: 10th June 2022

Very helpful

I was given ample time in an unrushed way to work through the process of opening various savings accounts. And to return later with more to deal with. Reviewed on: 9th June 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Welcome to the Newbury! Response date: 10th June 2022

Customer review

First class service given to us by Catherine Newitt Reviewed on: 9th June 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. We will be sure to share your comments with Catherine! Response date: 10th June 2022

Opening a account

First class service given by Ms Catherine Newitt Reviewed on: 9th June 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. We will be sure to share your comments with Catherine. Response date: 10th June 2022

very efficient

The manager of the branch was very respectful, very clear at each stage, and most pleasant. Reviewed on: 9th June 2022

Reply from Newbury Building Society Thank you for your kind words and for taking time to leave feedback - we appreciate it. Response date: 10th June 2022

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