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Petplan: Pet Insurance reviews

Name: Pet Insurance
Rating: 4.88 (2298 reviews)

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4.84

Based on 2,298 reviews, last reviewed 27th Feb 2025

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Fantastic insurer Fantastic insurer, very helpful when there’s an issue and quick to pay out if there’s a claim Reviewed on: 27th February 2025

Latest lowest rating:

1

Reassuring The last year for us has been a roller coaster ride with our cat Petplan have been there for us on this journey just a bleep last month but in all 5 s... Read more Reviewed on: 7th September 2024

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About this product

Finding the right provider for your pet insurance policy can be daunting with so many on the market. At Smart Money People, we want to make this easier for you. We collect Petplan pet insurance reviews to help you make an informed decision when choosing your new provider.

Petplan offers policies for cats, dogs, rabbits, exotic animals and horses. Choose between 12 Month Cover or Cover for Life. 12 Month policies allow you to claim for a condition over 12 months before it becomes excluded from the policy. Cover for Life lets you claim for the same condition forever, so long as you renew your policy. Petplan policies cover diagnostic tests, prescriptions, surgery, behavioural conditions and more.

If Petplan sounds like the right insurer for you and your pet, read our reviews to learn more. Find out how satisfied policyholders are with Petplan and its policies. Learn about Petplan’s claims procedure and customer service. Be confident in your decision by reading our Petplan pet insurance reviews.

Have you had a pet insurance policy with Petplan? Tell us about your experience. Share what animal you insured and which policy you chose. Were you satisfied with the level of cover you received? Would you say that your premium was reasonably priced? Did you encounter any hidden fees or problems with the policy? Would you renew with Petplan and recommend the provider to family and friends? Whether good or bad, write a Petplan review today. Together, we can help people like you make better financial decisions.

Petplan Pet Insurance reviews (2298)

Review of the Petplan, Pet Insurance:

Don't tell the truth

Signed up to Pet Plan as my last dog passed away in 2022 with a tumour in her foot, and after several thousands of pounds she passed away but I knew she was old so I was at peace with this. After getting another dog shortly after I decided to take out pet insurance even though I hadn't before for the previous 15 years of owning a dog, due to hearing from several people that pet insurance companies fail to pay out. I decided to take my own opinion this time and take out pet insurance with Pet Plan, after doing my research. With Pet Plan a new injury you can claim immediately, and illness is after 14 days of taking out the policy. Unfortunately the dog had a fall in the park a few days after taking out the policy and very badly injured his leg. He still limps today nearly 4 weeks after the injury. We took him to the vets and paid the consultation fee and he was given tablets. After 3 weeks we took him back as he still wasn't walking on it, and asked the vet for an xray. After the vet contacted the insurance company for approval, they denied as it was too soon after taking out the policy, even though they advertise as injury claim is immediate. Our dog is now still in pain and cannot walk on this foot. I have to say it's an utter disgrace how we have been treated, and the lies of this company is unbelievable. A typical insurance company that doesn't care about your animal and is only interested in taking money. Myself and my wife are at an utter loss and lost confidence in this company. Stay away!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Reviewed on: 28th November 2023

Fantastic

PetPlan are just fabulous had to make a claim for one of my beloved cats their customer service was second to none and everything was dealt with swiftly Reviewed on: 18th July 2023

Fav coverage insurance

Fantastic insurance, it is a peace of mind when you have so.many animals . Reviewed on: 18th July 2023

Fantastic Pet Insurance

I am so pleased with the excellent experience I had with pet plan when my bunny was poorly. Lovely customer service and straightforward speedy payment of vets bill , thank you . Reviewed on: 18th July 2023

Good trustworthy insurance

Good trustworthy insurance that pays out Reviewed on: 18th July 2023

Quick customer service

Few months ago my had two tooths removed. My vet send claim , i recived my money back after few days . VERY QICK SERVICE. the customer service on the phone very friendly and helphul . I m with petlan few years but definetly woudn t change Reviewed on: 18th July 2023

Best insurance you can get

Peace of mind and knowing my girl has the best cover Reviewed on: 17th July 2023

Absolutely Brilliant

We have a lot of pets insured with petplan and everytime we've needed them they have been there. Dreadful 2 years for us but they always paid out quickly and helpful on the phone. Cannot recommend them enough. Reviewed on: 17th July 2023

Petplan Resources

Petplan has slways been very helpful and informative with information that's been received via email and efficient policy documents. Reviewed on: 17th July 2023

Best pet insurance

Been with petplan 28yrs and kways had good service Reviewed on: 17th July 2023

Excellent pet insurance provider

The staff at petplan are unbeatable, always helpful, polite and have always got time to explain anything you might need to know about your insurance policy. Also claims are quickly sorted out and you are always kept up to date which takes away the worry. I wouldn't hesitate in recommending petplan, Reviewed on: 17th July 2023

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