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Petplan: Pet Insurance reviews

4.84
Based on 2,298 reviews, last reviewed 27th Feb 2025
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Fantastic insurer Fantastic insurer, very helpful when there’s an issue and quick to pay out if there’s a claim Reviewed on: 27th February 2025
Alex L's avatar
Alex L

Latest lowest rating:

1

Reassuring The last year for us has been a roller coaster ride with our cat Petplan have been there for us on this journey just a bleep last month but in all 5 s... Read more Reviewed on: 7th September 2024
Susan S's avatar
Susan S

About this product

Finding the right provider for your pet insurance policy can be daunting with so many on the market. At Smart Money People, we want to make this easier for you. We collect Petplan pet insurance reviews to help you make an informed decision when choosing your new provider.

Petplan offers policies for cats, dogs, rabbits, exotic animals and horses. Choose between 12 Month Cover or Cover for Life. 12 Month policies allow you to claim for a condition over 12 months
...

Petplan Pet Insurance reviews (2298)

Review of the Petplan, Pet Insurance:

Best Ever !

5
Easy to claim, no mess, no fuss and payment in days ! Reviewed on: 16th October 2023

Helpful hints

5
I always read the pop up facts/ hints I have owned dogs for many years and quite often learn something I did not know. Reviewed on: 31st July 2022

PetPlan have been nothing but great since signing up with them 2 years ago

5
PetPlan have been nothing but great since signing up with them 2 years ago. The callers on their helpline genuinely care and are brilliant in assisting with any problems or queries. I love that they also send emails tailored to your pet pretty much monthly advising what to look out for as the seasons change, how to keep your animal safe and general advice. I don’t see myself changing my insurer anytime soon! Reviewed on: 31st July 2022

Great company

5
Hadn't been with petplan long when my dog needed surgery on her legs, they were fantastic all that mattered to them was my dogs health, and their news letters are really good give great advice Reviewed on: 31st July 2022

Cat adoption

5
I adopted my cat when she was eleven. She was obviously upset at having to leave her original home but I let her do her own thing and now she has settled down really well. I am glad to have petplan for her if she becomes unwell and needs treatment. Reviewed on: 30th July 2022

Prompt service

5
It's helpful that the vet is able to make the claim to petplan when the pet is sick, less stress for the owner. Reviewed on: 30th July 2022

Always helpful and prompt advice.

5
A very helpful and professional team who are very prompt in paying any claims. They work in tandem with our vet's practice to ensure we get the best possible service. Top marks! Reviewed on: 30th July 2022

Nothing is too much trouble

5
They seem to be anxious to help and I can say I have only experienced positive outcomes. Reviewed on: 30th July 2022

Brilliant

5
Petplan employees are very helpful and knowledgeable, and very compassionate when claiming, or letting them know your pet has passed away. I think they are brilliant and would recommend to anyone looking for pet insurance Reviewed on: 30th July 2022

Happy cat 58

5
Always helpful, polite should I have any questions. Reviewed on: 30th July 2022

Looking out for our pets

5
I’ve never been with a pet insurer so understanding and attentive. Regulate emails filled with health tips and information makes my job as a pet owner so much simpler. Thank you Petplan x. Reviewed on: 30th July 2022