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Petplan: Pet insurance reviews

View other Petplan products
4.87
Based on 2,341 reviews, last reviewed 15th Oct 2025
98% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
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Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Game Over When You Take Out PetPlan Insurance Once your on the PetPlan’s insurance and your dog develops a condition of hays it your snookered going elsewhere as all pet insurance has a no cover f... Read more Reviewed on: 4th September 2025
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Chris simpson
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2341)

The Best one of All

5
Over the last 45 years I have had insurance for my 11 dogs from several different companies, but since taking out insurance with PetPlan for my current 2 dogs, I can now breathe a sigh of relief when I come out of the vets - which is often- as I don’t have to worry about massive bills. Insurance is not cheap, but it isn’t with other companies either and to be fair, the costs are not increased as much annually as others are even when past the age of 10. Having one dog with Addison’s Disease and one with Epilepsy, Petplan have taken away the worries of financing both lifelong conditions. I can also see my policies easily online which helps. I cannot be more happy with having insurance with Petplan Reviewed on: 27th August 2022
Pam's avatar
Pam

Always there when you need them

5
I have life cover for my dog so I feel supported even after 11 years, claiming is an easy process and I recommend it to everyone with a dog. Reviewed on: 27th August 2022
Helen Stroudley's avatar
Helen Stroudley

Best insurance

5
Petplan are amazing. Hassle-free friendly and compassionate insurance. Takes the stress out difficult times. 100% the best insurance company! Reviewed on: 26th August 2022
Donna Louise Cameron's avatar
Donna Louise Cameron

Excellent company

5
Have used them for nearly 25 years. Always paid claims and so kind and understanding when dealing with end of life care for our beloved dogs. Reviewed on: 26th August 2022
Mjo's avatar
Mjo

Best Pet Insurance out there

5
Very positive experience with Petplan this year after our little dachshund, Lola, was referred for an emergency operation on her neck. We can not thank Petplan enough for what they did, and how they helped us. They always advertise as the best pet insurer and we’ll second that - thank you. Reviewed on: 26th August 2022
Lauren's avatar
Lauren

Excellent company

5
I have been a customer for 11 years and have always found petplan to be helpful, payments have been prompt, any questions I've had have always been answered promptly and efficiently. Would highly recommend Petplan to anyone who has pets Reviewed on: 26th August 2022
Cath Jones 's avatar
Cath Jones

Highly recommended

4
I would choose Petplan everytime for my pets. Have always been reasonable with exclusions, paid all of my claims, insure my pet over 8yrs and reset our allowance each year allowing us to continue claiming on a single illness. Quite expensive.. But worth it when its needed. Reviewed on: 26th August 2022
hgraham's avatar
hgraham

Best Insurance Company

5
I have used PetPlan to insure my dogs for over 8 years. They have paid out every claim I have made within 48 hours. Their annual increases are always reasonable. Great peace of mind having both my dogs insured with then. I would (and do) recommend them the everyone. Reviewed on: 26th August 2022
Sue Sadler-Weeden's avatar
Sue Sadler-Weeden

Great cover and claims service.

5
Petplan cover things other insurers don’t and don’t wriggle out of claims. Reviewed on: 26th August 2022
J's avatar
J

Excellent helpful company.

5
When my previous cat passed away, Petplan were really sympathetic & helpful with cancelling my payments. That's why I chose them again to insure my new cat. Very easy to talk to & arrange things. Reviewed on: 26th August 2022
Alison Hull's avatar
Alison Hull

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