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Petplan: Pet Insurance reviews

4.82
Based on 2,296 reviews, last reviewed 15th Oct 2024
94% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
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93%
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5%
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Latest highest rating:

4

Generally great service and quick payouts, price hik... Generally great service and quick payouts, price hikes each policy year are a bit excessive. Reviewed on: 15th October 2024
Francesca L's avatar
Francesca L

Latest lowest rating:

1

Reassuring The last year for us has been a roller coaster ride with our cat Petplan have been there for us on this journey just a bleep last month but in all 5 s... Read more Reviewed on: 7th September 2024
Susan S's avatar
Susan S

About this product

Finding the right provider for your pet insurance policy can be daunting with so many on the market. At Smart Money People, we want to make this easier for you. We collect Petplan pet insurance reviews to help you make an informed decision when choosing your new provider.

Petplan offers policies for cats, dogs, rabbits, exotic animals and horses. Choose between 12 Month Cover or Cover for Life. 12 Month policies allow you to claim for a condition over 12 months before it becomes excluded from the policy. Cover for Life lets you claim for the same condition forever, so long as you renew your policy. Petplan policies cover diagnostic tests, prescriptions, surgery, behavioural conditions and more.

If Petplan sounds like the right insurer for you and your pet, read our reviews to learn more. Find out how satisfied policyholders are with Petplan and its policies. Learn about Petplan’s claims procedure and customer service. Be confident in your decision by reading our Petplan pet insurance reviews.

Have you had a pet insurance policy with Petplan? Tell us about your experience. Share what animal you insured and which policy you chose. Were you satisfied with the level of cover you received? Would you say that your premium was reasonably priced? Did you encounter any hidden fees or problems with the policy? Would you renew with Petplan and recommend the provider to family and friends? Whether good or bad, write a Petplan review today. Together, we can help people like you make better financial decisions.

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Petplan Pet Insurance reviews (2296)

easy to deal with, knowledgeable staff

5
I had to recently make a claim and having not made a claim before was impressed with the way it was dealt with. It was dealt with quickly and professionally. Reviewed on: 3rd August 2022

Fab company!

5
My bun had an overnight stay in hospital and it was very stressful and upsetting. I paid upfront to the hospital and vetinary surgery to get him the emergency care. Once he had recovered and was home the claims was very simple and was paid very quickly. It was nice to have a smooth easy claim after an upsetting experience. Reviewed on: 3rd August 2022

Wonderful Service

5
Professional supportive organisation. Assistance at every step when required. Reviewed on: 2nd August 2022

The only company I will use.

5
Having previously worked in a veterinary practice dealing with insurance claims and as a pet owner for over 20 years I always recommend Petplan. I have seen how they deal with both sides of the coin and would not insure my pets with any other company. Reviewed on: 2nd August 2022

Masters of patience

5
I have recently insured our new addition to the family, a puppy sister of our 18 months old JRT Monty who has also been insured with Petplan all his life. There were some issues with the phone connection as we were going through all the paperwork and numbers, so I had to repeat some information a few times. The lady on the phone was ever so patient and we ended up laughing about the whole situation in the end. Amazing customer service! We have been lucky never needing to claim anything, but I am confident that if that was ever the case, the process would be smooth and straightforward. Reviewed on: 1st August 2022

Easy to use company with quick claim processing

5
PetPlan are so easy to use, making a claim is simple and they process and pay out on claims quickly, liaising directly with my vet to get the information they need. We have used them since my dog was a puppy (9 years) and have never had any issues. Reviewed on: 1st August 2022

Helpful and full of good ideas

5
So far I have been lucky and not needed to be in touch with my pet insurance. I read all the emails that I receive and they are helpful. My dog is a rescue dog from Rumania and he has had a dreadful life and suffered a lot. He is a lovely dog and he is now very trusting. It was love at first sight for both of us. Reviewed on: 31st July 2022

Excellent service

5
We always receive a very high standard from Petplan, best insurance cover & excellent service Reviewed on: 31st July 2022

doing a good job

5
Pet plan have been paying my claim for my horse without issue. I would recommend them. Reviewed on: 31st July 2022

Helpful hints

5
I always read the pop up facts/ hints I have owned dogs for many years and quite often learn something I did not know. Reviewed on: 31st July 2022

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