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Petplan: Pet insurance reviews

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4.85
Based on 2,319 reviews, last reviewed 30th Aug 2025
2100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
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Latest highest rating:

5

Excellent cover for epileptic dog My dog has been with Petplan since we had her as an 8 month old rescue. She developed epilepsy around age 3 and Petplan have been amazing at covering... Read more Reviewed on: 30th August 2025
SW 's avatar
SW

Latest lowest rating:

1

Reassuring The last year for us has been a roller coaster ride with our cat Petplan have been there for us on this journey just a bleep last month but in all 5 s... Read more Reviewed on: 7th September 2024
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Susan S
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2319)

Very rarely quibble

5
Having had experience of other companies where they split hairs (pun chosen intentionally) over what was covered and what wasn't Petplan has rarely come back saying they can't cover a condition (minus the excess obviously). I adopted my beloved and eccentric small chocolate labradoodle almost 9 years ago now from the Labradoodle Trust and Hector came with 3 months free cover from Petplan. I love the fact that part of your payment covers this scheme and am so pleased it introduced me to Petplan. I did make sure I did a comparison with other companies offering pet insurance before I signed up to continuing with them after the 3 months but in terms of life condition cover and an assurance that premiums would not go up as a result of a claim they couldn't be beaten. Hector is 13 now and whilst the monthly payments are higher than when he was 4 for obvious reasons I have not (yet) seen an unreasonable hike. In addition they pay direct to the Vets which saves a lot of hassle. After the awful time I had with my Labradors cover with another company I would always pick Petplan. I don't normally spend the time to do these things but these guys deserve it. Reviewed on: 11th August 2022
Gill & Hector's avatar
Gill & Hector

I love PetPlan!

5
PetPlan have been nothing but amazing for me and my two boys. Jack was quite poorly before I joined PetPlan and my previous insurance company weren’t particularly helpful. PetPlan have been amazing with Jack and helped me out more than I can say. Wouldn’t want to go with anyone else! Reviewed on: 10th August 2022
Robyn Smith's avatar
Robyn Smith

Value for Money

5
Overall exceptional service from a company that offers value for money. Reviewed on: 9th August 2022
A Pirrie's avatar
A Pirrie

Makes you think

5
Helps to make you think about what could happen to your pet. My vet nurse friend recommended this cover to me Reviewed on: 9th August 2022
Susan Raynor's avatar
Susan Raynor

Excellent insurance you can trust

5
Great customer service and a very easy claims system. If only all insurance companies were like this... Reviewed on: 9th August 2022
Charlie Brooksbank's avatar
Charlie Brooksbank

Peace of mind

5
It is very stressful when your much loved pet is ill and not having to worry about the cost of treatment is a help. Petplan are reliable and well-known to vets which means making a claim is simple. Reviewed on: 8th August 2022
Linda Nyborg's avatar
Linda Nyborg

Brilliant insurance company.

5
Pet Plan have always come to my rescue in times of trouble with my Lhasa Apso Poppy. Don’t know where I would be without them. Thanks for all your help. Reviewed on: 8th August 2022
Patricia Graham's avatar
Patricia Graham

Petplan gives piece of mind.

5
I love how informative they are about your animals, making a claim has always been totally straightforward . We feel completely supported. Reviewed on: 7th August 2022
T Neal's avatar
T Neal

They cover your pets for life in one premium.

5
I have 5 pets insured with petplan after having wasted money on prevoius insurers, that did not make it clear that my pets were not covered for life. At pet plan they made it clear about my policy and dental cover is included, which no other insurers would touch and i had been with three petplan being the last, and i always let my family and friends know. Reviewed on: 7th August 2022
Amanda Fendley's avatar
Amanda Fendley

Excellent service

5
They always settle my pets claims quickly. Whenever I have had to phone them the staff are friendly and very helpful. Reviewed on: 7th August 2022
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Stephanie Hamilton

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