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Petplan: Pet insurance reviews

View other Petplan products
4.87
Based on 2,341 reviews, last reviewed 15th Oct 2025
98% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
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5%
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1%
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0%
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Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Game Over When You Take Out PetPlan Insurance Once your on the PetPlan’s insurance and your dog develops a condition of hays it your snookered going elsewhere as all pet insurance has a no cover f... Read more Reviewed on: 4th September 2025
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Chris simpson
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2341)

Outstanding

5
We have insured all our dogs with Pet Plan Their customer service is outstanding. The online portal is easy to use and submit claims. Our dog Jack would not be here today without Pet Plan. I recommend Pet Plan to all my clients and now our puppies new owners. Keep up the awesome work Pet Plan Reviewed on: 26th August 2022
Carrie Evans's avatar
Carrie Evans

No problems

4
No problems, not had to claim, offers good cover Reviewed on: 26th August 2022
Bluebelle's avatar
Bluebelle

Brilliant Company to insure pets with

5
Petplan were brilliant when my cat got hit by a car. They dealt with the vets directly in what was a very upsetting time. They paid out to the various vets that Toby was treated at without even talking to me. I’m so glad I had Petplan insurance for Toby. Reviewed on: 26th August 2022
Michelle Webb's avatar
Michelle Webb

good value

5
When considering price and cover and provided I found Petplan to be best value. Reviewed on: 25th August 2022
Penny 's avatar
Penny

No worries

5
Now my rescue jackrussell will get all the help she needs. Reviewed on: 24th August 2022
marjfairhurst@hotmail.com's avatar
[email protected]

Very helpful and professional advisors

5
Have been with pet plan for 2years now and have been extremely pleased with service Reviewed on: 18th August 2022
Teresa Gaga's avatar
Teresa Gaga

No hassle

5
I was really impressed with petplan when I had to claim for some vet treatment for my cat. The online forms were simple to complete and the response time was quick and hassle free. Reviewed on: 15th August 2022
CEP's avatar
CEP

Quick to pay!

5
My pup needed to have surgery for IVDD when my baby was only 5 days old. In what was an incredibly stressful time, pet plan made it so much smoother by paying out so quickly and seamlessly, and premiums only went up very little after a considerable payout. Reviewed on: 14th August 2022
Amy McCully's avatar
Amy McCully

Great pet insurance.

5
Defacto go-to pet insurance for my rabbits. Reviewed on: 14th August 2022
Tom Lee's avatar
Tom Lee

Great cover

5
We have an annual policy for our dog. Within the limits of the policy, petplan have always been good to cover treatment that is able to be covered, and you can make your claims online now which is great. Reviewed on: 14th August 2022
Naomi Watson's avatar
Naomi Watson

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