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Petplan: Pet insurance reviews

View other Petplan products
4.67
Based on 2,346 reviews, last reviewed 20th Jul 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Essential pet cover Great cover for my pet, all the right treatments covered and easy to claim Reviewed on: 17th July 2026
Ginger's avatar
Ginger

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
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Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2346)

Best Pet Insurance out there

5
Very positive experience with Petplan this year after our little dachshund, Lola, was referred for an emergency operation on her neck. We can not thank Petplan enough for what they did, and how they helped us. They always advertise as the best pet insurer and we’ll second that - thank you. Reviewed on: 26th August 2022
Lauren's avatar
Lauren

Excellent company

5
I have been a customer for 11 years and have always found petplan to be helpful, payments have been prompt, any questions I've had have always been answered promptly and efficiently. Would highly recommend Petplan to anyone who has pets Reviewed on: 26th August 2022
Cath Jones 's avatar
Cath Jones

Highly recommended

4
I would choose Petplan everytime for my pets. Have always been reasonable with exclusions, paid all of my claims, insure my pet over 8yrs and reset our allowance each year allowing us to continue claiming on a single illness. Quite expensive.. But worth it when its needed. Reviewed on: 26th August 2022
hgraham's avatar
hgraham

Best Insurance Company

5
I have used PetPlan to insure my dogs for over 8 years. They have paid out every claim I have made within 48 hours. Their annual increases are always reasonable. Great peace of mind having both my dogs insured with then. I would (and do) recommend them the everyone. Reviewed on: 26th August 2022
Sue Sadler-Weeden's avatar
Sue Sadler-Weeden

Great cover and claims service.

5
Petplan cover things other insurers don’t and don’t wriggle out of claims. Reviewed on: 26th August 2022
J's avatar
J

Excellent helpful company.

5
When my previous cat passed away, Petplan were really sympathetic & helpful with cancelling my payments. That's why I chose them again to insure my new cat. Very easy to talk to & arrange things. Reviewed on: 26th August 2022
Alison Hull's avatar
Alison Hull

Outstanding

5
We have insured all our dogs with Pet Plan Their customer service is outstanding. The online portal is easy to use and submit claims. Our dog Jack would not be here today without Pet Plan. I recommend Pet Plan to all my clients and now our puppies new owners. Keep up the awesome work Pet Plan Reviewed on: 26th August 2022
Carrie Evans's avatar
Carrie Evans

No problems

4
No problems, not had to claim, offers good cover Reviewed on: 26th August 2022
Bluebelle's avatar
Bluebelle

Brilliant Company to insure pets with

5
Petplan were brilliant when my cat got hit by a car. They dealt with the vets directly in what was a very upsetting time. They paid out to the various vets that Toby was treated at without even talking to me. I’m so glad I had Petplan insurance for Toby. Reviewed on: 26th August 2022
Michelle Webb's avatar
Michelle Webb

good value

5
When considering price and cover and provided I found Petplan to be best value. Reviewed on: 25th August 2022
Penny 's avatar
Penny

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