Write a review

Pockit: Account reviews

Name: Account
Rating: 2.92 (563 reviews)

View other Pockit products

2.71

Based on 563 reviews, last reviewed 7th Mar 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

43%

49%

Latest highest rating:

5

they are very good they are very good but they shoul... they are very good they are very good but they should help us with small loans Reviewed on: 24th May 2024

Latest lowest rating:

1

I regret to apply pockit card, very annoying card, I regret to apply pockit card, very annoying card, Reviewed on: 7th March 2025

Read all reviews See your review

About this product

Pockit offer a Prepaid Mastercard® account with no credit checks required.

You can get a £50 cash advance before payday and earn cashback on eligible purchases. This account can also help you build your credit score. There’s a monthly fee to pay for the Pockit Account.

Pockit Account reviews help you find out what it’s really like to be a customer. If you’ve used Pockit before, you can also leave a review and share your experience.

Pockit Account reviews (563)

Review of the Pockit, Account:

Suspended my account for no reason just the day befo...

Suspended my account for no reason just the day before my wages went in so I had no access to them. Once the suspended ur account you cannot speak to anyone on live chat so you just get a gernetic email which they do not reply to. I sent all they asked for. 2 weeks gave past. AVOID AT ALL COSTS. Reviewed on: 3rd March 2025

DISGUSTING

Money went in bank same day blocked they wanted to know were my money came from wages from work set in all my documents payslips heard nothing since they a disgrace. I broke my shoulder so went on sick was getting housing benefit from dwp even they rang them still nothing if u.want a bank account STAY WELL WELL WELL CLEAR OF THIS LOT . Scammers and fraudsters they have been reported to action fraud I was told to make an official complaint which they have 15 days now I'm counting the days down it's now 10 then the FINACIAL ombudsman steps in and sorts it out . So if anyone has had problems are currently having problem get in touch with the FINACIAL ombudsman he tell what to do. To make it even worse my boyfriend was away and left hes phone at home by mistake as he works away that day wen igot my account frozen and had no money I couldn't access hes house I couldn't get in I was left on the streets inthe pouring rain no money no food the police kindly took me to the SALVATION ARMY for the night not that pockit were bothered they couldnt care less fake reviews the only real reviews are the genuine people on here the rest are made up if u a victim pls contact me at [email protected] and Il help and guide u what to do CLOSE THIS COMPANY DOWN Reviewed on: 29th March 2020

Blocked account

My account has been blocked for no appyreason I have sent 30 emails and no reply I have called to be told that I have to wait for relevant team to email me I can’t get access to my money and no heatin or food in house I have disability and heart problems Pockit is divans I will be getting account elsewhere in meantime I can’t get to my money don’t use this bank Reviewed on: 19th March 2020

Most worth bad card system in uk

MOST WORTH POCKIT CARD AND SERVICE IN UK Hi To be honest this pockit CARD most worth service or company in my last 40 year banking experience in uk Very bad and most Rude Customer service Over the year I safe my child pocket money to spend on Christmas holidays try use it thay blocked When I call thay failed me in Security and during the calling thay freez app ,cant have Excess to explain Denied to speak and put down phone Receiver, LIKE SOME ONE Slap on your face 11/12 emails honestly no reply Provide I'd, proof of address and Selfie waith holding I'd Thay are no helpful and completely Rude Offer them to come they office waith my passport, driving license, proof of address THAY refused Thay answered just Rude Keeps chasing 2 months so far until now What a Surprise owen money transferred from owen my Debit card Can't use Children very disappointed because thay pocket money of Christmas saving over 12 months Before you take this card think towie ,THAY ARE NOT REALLY ABLE GOING TO CANCEL MY CARD AND AS WELL ALL THOSE IN MY FAMILY I RECOMMEND Thanks Reviewed on: 18th January 2020

Meh

Not a great online bank I must say. Lots of outtages Lots of little annoying fees A monthly fee! And your an improvement on high street banks how exactly??? My advice to anyone thinking of using pockit is to keep the balance low. As just like Monzo they tend to freeze accounts for no reason. Reviewed on: 5th January 2020

Avoid at all cost they rob your money !!!

Some transactions I did not recognize so all my money was gone. I contacted the merchant and they said to contact the bank to recall the charges. instead of recalling the charges they had closed my account making me lose all my money I have been left out for money on Christmas and new years onto of that all my bills and rent is now overdue and causing me problems!!! your money is not safe. Reviewed on: 2nd January 2020

Immigrant mistreated by Pockit

The little money I was getting to take care of my family you took it.Money friends gave me you took it.Ten months ago you closed my account and refused to return it.I had no stay so I could not fight you.Now I have residence I provide you with evidence and id.I played on a gambling site and won you said to be instead of returning my funds you wanted to send it back to the company you think its right.How wicked can you people keep on being blocking and closing people accounts just before christmas,just when they need to pay rent.Something need to be done with this company,you will enjoy it in the begining but when theres a substantial amount in ur account ACCOUNT CLOSED!!!! Reviewed on: 30th December 2019

AWFUL AVOID AT ALL COSTS

MY ACCOUNT HAD £1500 IN, THEY CLOSED IT AND HAVE NOT RE OPENED IT FOR A YEAR! AVOID AT ALL COSTS!!!!!!!!!!!!!! DO NOT SIGN UP WITH THEM, I AM TAKING THIS FURTHER WITH ACTION FRAUD. Reviewed on: 19th December 2019

Bad customer service

My account was opened because I had some financial issues which got resolved very quickly. I tried to close this account and it became ridiculous I called pockit and after a very very long time on hold costing money was informed that I must email to close account down after 8 emails and nearly £3 in fees it's still open now sent email number 9 Reviewed on: 26th November 2019

donot use this card

i was happy to get my card i topup my card with 450 via my bank transfer on 05/11 and now on 6/11 suddenly my card is blocked i have to walk home for 30 min as i dont use oyster and i cant even buy food as i dont have any cash. it was really stupid of me to put my money in this card. now they are not answering my call or any thing else. at the moment feeling so helpless and foolish. Reviewed on: 6th November 2019

Don't use them

Got a pockit card in September,wish I had never bothered,loaded my money into it to transfer some to a friend,and into my other account, ,let me put a further £200 into my account and now blocked my card,have asked for documents to prove who I am and my address,which they have and still want more prove,.Pockit are rip off merchants who take your money , Please avoid at all cost Reviewed on: 5th November 2019

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Wise Account
from Wise 4.80 from 118 reviews
Childrens Account
from HyperJar 4.92 from 2532 reviews
Travel Money
from eurochange 4.82 from 312 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub