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Pockit: Account reviews

Name: Account
Rating: 2.91 (566 reviews)

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2.71

Based on 566 reviews, last reviewed 27th Mar 2025

100% increase in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

43%

49%

Latest highest rating:

5

Pockit its been such a big help in my life. Pockit its been such a big help in my life.im so grateful cause they make my life easy never had any problems or issues with pockit ,great service pro... Read more Reviewed on: 12th March 2025

Latest lowest rating:

1

My Pockit Account has been on review for a week I have been a Pockit customer since June 2024 and my experience has been absolutely terrible. To maintain the account, you need to pay a monthly fee. ... Read more Reviewed on: 27th March 2025

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About this product

Pockit offer a Prepaid Mastercard® account with no credit checks required.

You can get a £50 cash advance before payday and earn cashback on eligible purchases. This account can also help you build your credit score. There’s a monthly fee to pay for the Pockit Account.

Pockit Account reviews help you find out what it’s really like to be a customer. If you’ve used Pockit before, you can also leave a review and share your experience.

Pockit Account reviews (566)

Review of the Pockit, Account:

They try to stop your access to your own money

I was using amazon website when I was offered free prepaid pockit car and a credit of £5. I applied online and next day I received card. I was impresses with their quick service. When I loaded balance of £200 and checked online account, balance was not shown. I called the customer service who asked me to wait for 3 days to transfer funds. Normally funds from one UK bank account to another are transferred straight away within no time. After 3 days when I called and told them that funds were not shown, they ask me to check again and after a little while funds were shown in my account. Next day when I used card ATM to change the PIN, I could change PIN successfully, which means card was active. When I tried to withdraw £10, it says not authorized. When I tried this card on different shops, transactions were declined. Again I called them and told them that funds are shown however I am unbale to spend. The agent says that card is active and we have not received any authorization so we can not help. On arguing and asking to transfer to supervisor they said that case was sent to IT support, please allow 2 working days. After two working days when I called them they said that nothing wrong with your card or account, keep on using card. I asked them how could I use the card when it is not authorized. When I spoke to supervisor they say that they will send me a replacement card. On receiving replacement card I activated it online. Went to ATM machine and changed the PIN number. It did'nt work again. Then I sent them a legal notice with copy form information to the financial ombudsman. Then they resolved the issue and I was able to withdraw fund from the account It is therefore advised to keep people away from this card. They try to keep you away from ypur money and makes different lame excuses as delaying tactics. Not all people make complaint to ombudsman or court. Therefore they take those people money awa! Reviewed on: 21st August 2016

This place is a scam still is your money

Opened account put money in near live refusing to give the money back out of the account and close the account I'd be very wary of these people this is a very big scamp look at their previous reviews Reviewed on: 5th April 2023

Is expensive

You don't have verity of where to deposit money Reviewed on: 4th April 2023

Be aware scam

Deposited money into this card refused to let it come out just after opening it now won't release the money absolut release the money absolute scam be warned do not put money into this bank Reviewed on: 3rd April 2023

I would not recommend them atatll

I just want to say that this so called banking alternative company are not very good they have a extremely poor communication with customers and between colleagues very very unprofessional I hope they seriously reconsider staying open Reviewed on: 18th March 2023

bad bank

very unproffessional bank. they asked me for my selfie and id etc. but still closed my account. they say i fall outside of their risk appetite. this is a lie because ive never gone into debt. my account had always been in debit. these small banks are not very good. thats why they have so many bad reviews. Reviewed on: 9th March 2023

Broken now

My account is under review and I have recive my universal credit Christmas is ruined Reviewed on: 25th December 2022

Urgent

I am a single mum of two children who is desperate to sort her account due the negative affects this is having to mine and my childrens life's then today POCKIT have told me if you send more than one email they class this as SPAM.. Please avoid yourself this Heartache and stress this bank really doesn't care. I have asked my email be changed this was not done, so now they say my reviews are fake. I can see there's endless people having these problems. I have asked my account either be unlocked or closed and funds immediately be transferred to another account. I have also spoken to the financial Ombudsman and also the FCA and provided them with all the evidence to support my complaint. They are extremely keen to hear from people in the same position. I have tried to contact pockit for over two weeks sent approximately 58 ticket requests in excess of 79 chat messages and also in excess of 51 emails. To have no response..... I have explained in detail my situation. They have all the information they requested this has been sent on three separate occasions. They have also authorised my benefits payment. So clearly they are still accepting payments. I have been recommended to continue emailing etc and the two separate investigation departments will honour my complaint Maybe by writing this they might sort this out. I have also been advised to share this to as many platforms as possible in order to make people aware. Reviewed on: 9th December 2022

Shocking Bereavement Team - Poor Customer Service

Trying to complete a bereavement process, every obstacle has been placed in the way, including excuses of fuzzy documents that every other bank seems to be able to read fine, to outright lies of not receiving emails. There is a very good reason they do not have a customer phone number, as they are able to control traffic in by ignoring communications. Reviewed on: 5th December 2022

Any good review of this company are definitely lies

Thet steel your money and block all contact with you, they blocked £4000 from me then after around a year they sent that money back to the person that paid it to me ,utter skum..... dont believe any good reviews Reviewed on: 27th October 2022

Good card had no problems

Great card had no issue with it customer service 100% Reviewed on: 12th October 2022

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