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Policy Expert : Home Insurance reviews

Name: Home Insurance
Rating: 4.78 (9120 reviews)

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4.77

Based on 9,120 reviews, last reviewed 28th Jan 2025

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

4

Good quote last year. I can say that they gave me a very good quote last year 2023 but lets see what happens this year, as I haven't had to contact them about a claim I can... Read more Reviewed on: 14th October 2024

Latest lowest rating:

1

Might be the Cheapest insurance but the customer jou... Might be the Cheapest insurance but the customer journey is shocking. Paid for my insurance three weeks in advance, received one email asking for addi... Read more Reviewed on: 28th January 2025

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About this product

Before taking out home insurance, be sure to read customer reviews for the provider and its policies. Double check when reading reviews that they’re for the right type of insurance: buildings, contents, or both. We collect Policy Expert home insurance reviews to help you make an informed decision when choosing your new provider.

Choose from three levels of home cover: bronze, silver and gold. Policy Expert has flexible policies that can be tailored to your needs with a selection of additional add-ons. For example, you can choose to add on emergency cover, away from home protection and more.

Each homeowner will have different needs from a home insurance policy. You may be searching for the highest level of contents cover to protect your belongings. Or perhaps you need a robust buildings insurance policy? You may simply be looking for the most cost-effective, combined policy. Whatever your needs, read the Policy Expert home insurance reviews on Smart Money People. Our reviews are left by genuine policyholders to give you insight into what you can expect as a Policy Expert customer.

Have you had a home insurance policy with Policy Expert? Share your honest experience with others. Did you take out contents insurance, buildings insurance, or both? Which level of cover did you choose, and were you satisfied with your choice? Did you find the price of your premium to be reasonable? Did you select any additional add-ons, and have they proved worthwhile? Did you have any experience with the customer service team? Whether good or bad, write a Policy Expert home insurance review today. Together, we can help people like you make better decisions.

Policy Expert Home Insurance reviews (9120)

Review of the Policy Expert, Home Insurance:

Disappointing Service, Unexplained Denials, and Poor.

I am thoroughly disappointed with Policy Expert UK and Trinity Claims. Despite submitting valid claims on my policy, every single one has been denied without any clear explanation or reasoning, leaving me completely in the dark about their decision-making process. Their customer service is equally frustrating. They fail to call back at the agreed times, don’t respond to messages in their portal, and treat you as though you’re being dishonest just for filing a claim. The interactions feel condescending and unprofessional, especially if you happen to have a foreign-sounding name. For non-native speakers, there is no patience or consideration either, which only adds to the feeling of being dismissed and unvalued. I would strongly advise against using this company if you’re looking for support and transparency when it matters most. This has been a deeply disappointing experience with no accountability in sight. Reviewed on: 31st October 2024

Reply from Policy Expert Hello, Thanks for taking the time to leave us your review. After talking with Trinity, we understand there was no evidence of damage to the main services. Our claims technical team is now reviewing this, and they’ll be in touch soon to discuss everything in more detail. We understand that a claim denial can be disappointing, but we’re only able to approve claims that meet the terms of our policies. If you wish to discuss things further or if there's anything else we can help you with, please get in touch at [email protected]. Thanks, Peter Response date: 15th November 2024

realy easy to get set up for a first time buyer and...

realy easy to get set up for a first time buyer and offered a fair prices. Reviewed on: 9th August 2024

Easy to setup and good value.

Easy to setup and good value. I had insurance with them before and was happy to come back and use them again. The only reason I left was the renewal wasn't competitive, seems to be common amongst insurance companies, once they have you they think you won't leave. Reviewed on: 9th August 2024

Quick and easy

Quick and easy to get quote with good comms and keen pricing Reviewed on: 8th August 2024

Very easy and quick to set up.

Very easy and quick to set up. Took me a few minutes to get a great quote and arranged in no time Reviewed on: 8th August 2024

Great customer service and value for money

Great customer service and value for money Reviewed on: 8th August 2024

Home insurance

Easy to join and use...good IT interface Reviewed on: 8th August 2024

Easy to use web site and competitive prices

It was easy to use their web site to get the level of coverage we needed. The price was competitive and the communication by emails were informative, however we do seem to get too many emails not directly related to our policy. Reviewed on: 8th August 2024

Excellent and friendly staff who are easily contacta...

Excellent and friendly staff who are easily contactable by phone and happy to help Reviewed on: 8th August 2024

First to go to before trying others.

Easy to arrange and competitively priced Reviewed on: 8th August 2024

easy to use and value for money car ind

easy to use and value for money. Reviewed on: 8th August 2024

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