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Policy Expert : Home Insurance reviews

4.79
Based on 9,119 reviews, last reviewed 31st Oct 2024
97% decrease in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

4

Good quote last year. I can say that they gave me a very good quote last year 2023 but lets see what happens this year, as I haven't had to contact them about a claim I can... Read more Reviewed on: 14th October 2024
Gordon T's avatar
Gordon T

Latest lowest rating:

1

Disappointing Service, Unexplained Denials, and Poor. I am thoroughly disappointed with Policy Expert UK and Trinity Claims. Despite submitting valid claims on my policy, every single one has been denied ... Read more Reviewed on: 31st October 2024
Vinay G's avatar
Vinay G

About this product

Before taking out home insurance, be sure to read customer reviews for the provider and its policies. Double check when reading reviews that they’re for the right type of insurance: buildings, contents, or both. We collect Policy Expert home insurance reviews to help you make an informed decision when choosing your new provider.

Choose from three levels of home cover: bronze, silver and gold. Policy Expert has flexible policies that can be tailored to your needs with a selection of additional add-ons. For example, you can choose to add on emergency cover, away from home protection and more.

Each homeowner will have different needs from a home insurance policy. You may be searching for the highest level of contents cover to protect your belongings. Or perhaps you need a robust buildings insurance policy? You may simply be looking for the most cost-effective, combined policy. Whatever your needs, read the Policy Expert home insurance reviews on Smart Money People. Our reviews are left by genuine policyholders to give you insight into what you can expect as a Policy Expert customer.

Have you had a home insurance policy with Policy Expert? Share your honest experience with others. Did you take out contents insurance, buildings insurance, or both? Which level of cover did you choose, and were you satisfied with your choice? Did you find the price of your premium to be reasonable? Did you select any additional add-ons, and have they proved worthwhile? Did you have any experience with the customer service team? Whether good or bad, write a Policy Expert home insurance review today. Together, we can help people like you make better decisions.

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Policy Expert Home Insurance reviews (9119)

Great value

5
Great value easy set up excellent communication Reviewed on: 29th July 2017

Nice employees to talk to

4
I haven't had to claim so can't really comment, but the lady I spoke with on the phone Archie, was really great Reviewed on: 29th July 2017

Easy process with help along the way

5
The whole process of purchasing home insurance was similar to that of being hand held which was exactly what I needed. I understood the fundamentals however the details on excesses and additional voluntary extras was clear throughout and easy to add/delete throughout. Everything was online which was ideal for me and overall a very happy customer. Reviewed on: 28th July 2017

Great value for money - competitive

5
Received email in plenty of time before renewal due. Good deal offered again for a 2 year fixed price offer. Easy payment terms. Reviewed on: 28th July 2017

Easy

5
Spoke to very nice young lady, she had a bad cold, but still remained very polite , professional and charming. Went through the policy that I required with me, and I ended up purchasing. This young lady is a credit to the company she works for, only hope that if I need to make a claim then the rest of the company is as good as her. Her name was Papri. Thank you. Reviewed on: 28th July 2017

Excellent service

5
House insurance was due for renewal. Missed phone calls but had email asking for best time to call. Called back at time said and deal sorted. Although quite a long phone call the man was very nice and efficient. Excellent service. Thanks Nikki Reviewed on: 28th July 2017

Good price

5
Good feedback and quick quotation Reviewed on: 27th July 2017

excellent service

5
Excellent service customer service impressive, informative and very helpful. Quote renewal querie and managed to get better quote so good service Reviewed on: 27th July 2017

Idiot Proof

5
When it comes to stuff like home insurance I'm a bit of an idiot to be honest. I'm an oldie and I'm useless with filling in forms etc. And I'm a definitely old fashioned. I realise we are all moving to 'paperless' online transactions but at the moment I feel safer & secure with confirmation of a policy by letter. I also ask insurance companies etc not to automatically renew next year but instead to contact me - why do so many companies ignore this request even after agreeing to it? I found my dealings with Policy Expert to be completely hassle free. A polite and helpful assistant talked me through everything and we sorted my policy within minutes. And nothing seemed too much trouble, even my old fashioned quirks ! I wouldn't hesitate to recommend them - even if you're not quite as idiotic as me, just yet! Reviewed on: 27th July 2017

Excellent service

4
Quick to get through - I accidentally ordered a yearly policy and they helped me cancel and change it with no fee or issues to monthly direct debit. Very good price too. Reviewed on: 26th July 2017

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