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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.731494607347574301 (9137 reviews)

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4.73

Based on 9,137 reviews, last reviewed 11th Jun 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Good communications and clear documents Well communicated and clear documents Reviewed on: 11th June 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9137)

Fast,efficient and friendly

Not only do I get an email reminder but a postal reminder too in plenty of time. Yet again this year, as I have on previous occasions I rang the helpful team and was able to get my questions answered and a fresh quote was done over the phone and payment taken with no hassle. I find your team members very helpful and my policy docs were available to view on your website straight away! I like the combination of personal service and digital options - it works great for me and I would highly recommend. Reviewed on: 4th August 2017

Great service on phone, very helpful.

We had to phone up as the automatic renewal was more than for new customers. Great service but they should offer the lower price to existing customers. I know many companies use this practise, that's how we ended up with Policy Expert in the first place. Reviewed on: 4th August 2017

House insurance very competitive

The agent was extremely helpful also very effecient. Very friendly but also professional. I knew exactly what I was buying as everything was explained. Reviewed on: 4th August 2017

Home insurance

I found purchasing home insurance straightforward on their site and was happy it was a competitive quote. Reviewed on: 4th August 2017

5 star

Great easy set up! Very quick and informative, best price. Reviewed on: 3rd August 2017

Renewal

Renewing our home insurance with Policy Expert. Your agent handled the business very efficiently and we quickly managed to agree a satisfactory rate for 2017/18. He explained the various critical clauses clearly, so that I fully understood the conditions attached to the policy. Well trained and well informed sales agent. Reviewed on: 3rd August 2017

Great service

Fantastic service and renewing so supper easy and still a great price Reviewed on: 3rd August 2017

easy to deal with

clear communications and simple, reasonable renewal process. Reviewed on: 3rd August 2017

Saved a fortune

Easy to sort and saved me nearly half the cost of my renewal. Reviewed on: 3rd August 2017

Fast and easy

It took very little time and had a comprehensive policy Reviewed on: 2nd August 2017

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