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Post Office: Car insurance reviews

Name: Car insurance
Rating: 2.12 (67 reviews)

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1.76

Based on 67 reviews, last reviewed 4th Apr 2025

No new 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

19%

67%

Latest highest rating:

5

Renewed car insurance on a renewable quote. Renewed car insurance on a renewable quote, after finding l could not get a better price on my car insurance elsewhere. Reviewed on: 8th October 2024

Latest lowest rating:

1

Had an accident.claimed and now a nightmare Had an accident. Not my fault. The hassle I’ve had is so stupid. They just put you to someone else which isn’t the post office to sort. Been two years... Read more Reviewed on: 4th April 2025

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About this product

Post Office car insurance is arranged and administered by BISL Limited.

There are two types of Post Office car insurance policies – one for under 50s and one for over 50s. There’s a UK-based car insurance claims line that’s open 24/7 and you can select optional extras at an extra cost to create a tailored car insurance package.

Post Office car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Post Office before, you can also leave a review and share your experience.

Post Office Car insurance reviews (67)

Review of the Post Office, Car insurance:

Deducted additional £13.74 on basis no fault claim was not declared.

I received letter dated 17/07/2020 from Post Office Money stating they would deduct further £13.74 on my recently agreed car insurance policy unless I had LV Insurance send in writing that CUE information they had declared in 2017 was wrong. After three calls to LV insurance they provided a letter stating the claim in 2017 was a no fault claim which I forwarded by email as instructed on 30/07/2029 to [email protected]. I then received further letter from Post Office Money dated 6/08/2020 stating that the premium of £13.74 would still be deducted or I could cancel policy for a charge £55.00. I therefore telephoned and was informed that the charge was due to my non declaration at time of application. So in fact I had completely wasted my time fulfilling their instructions. My previous insurer Ageas made no issue about the matter. I feel Post Office Money have ripped me off and wasted my time. I will certainly never deal with them again. I have the impression that they are a dodgy Insurance outfit trading under a prestigious company’s name. Reviewed on: 10th August 2020

Cancellation car sale

The cancellation charge is only £1 less than the remaining charges. Inequitable and not an encouragement to use this company again. NEVER! Reviewed on: 17th February 2017

Waste of time

Firstly whilst completing the on line quote application my car registration (Been insured elsewhere for 8 years!) couldn't be found. Then when I filled in details of my car it insisted it had automatic gears which it hasn't and finally when clicked to get quote it said there was a problem and to get the quote click continue - this took me back to the start with all data erased. Forget it! Useless waste of time Reviewed on: 26th August 2016

They Guarantee to beat your renewal quote ...... but when they don't !!!!!

Letter received from Post Office July 2016 - We Guarantee to Beat your renewal quote by at least £50. Sounded too good to be true but ... I rang. Went through the whole car insurance questions and their quote was over £200 MORE than my renewal quote - so I said I would email my renewal quote and they could then confirm they would match and give me £50. SURPRISE, surprise ..... they informed me I had to sign up for their policy at the price quoted and then send in the documents and they would scrutinise them to confirm it was a like for like and then refund me the £250 plus. I wasn't falling for that one! BEWARE promises they probably won't keep! Reviewed on: 10th August 2016

Reasonably priced car insurance

I have used this company for car insurance for the last few years. They are always competitively priced and offer hire cars. I have always been able to reach them when needed. Reviewed on: 3rd August 2016

Fabulous

Wonderful customer service, and a great deal for the over 50s! Reviewed on: 1st August 2016

Cheap insurance

I have insured my car for 2 years running with the Post Office. Details are sent through quickly and the overall cost includes a lot of extras which are often not included with other insurers. I believe the cost is extremely competitive hence renewing again this year. Reviewed on: 24th December 2015

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