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Post Office: Travel Insurance reviews

Name: Travel Insurance
Rating: 1.93 (137 reviews)

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1.78

Based on 137 reviews, last reviewed 7th Mar 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

17%

74%

Latest highest rating:

4

Easy to use, easy to renew, reasonable price, able t... Easy to use, easy to renew, reasonable price, able to get multi trip cover Reviewed on: 10th October 2024

Latest lowest rating:

1

No stars - Avoid, avoid, avoid No stars - Avoid, avoid, avoid No stars - not one star - the inability to give 0 stars artificially boosts their overall score. Had to cancel flights ... Read more Reviewed on: 7th March 2025

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About this product

Post Office offer single trip, annual multi trip and backpacker travel insurance policies.

All medical conditions are considered and under 18s with no medical conditions get free cover. Post Office travel insurance policies all come with Medical Assistance Plus which gives access to medical support while you’re away.

Post Office travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Post Office before, you can also leave a review and share your experience.

Post Office Travel Insurance reviews (137)

Review of the Post Office, Travel Insurance:

Awful at all aspects of customer service

Used as felt they would be reliable, excellent at taking your money. When it comes to making a claim for a cancelled flight, obstacle after obstacle; no interest in listening to any reason, refused to offer any assistance or pay the claim. Disgraceful and a life long customer lost Reviewed on: 9th September 2024

Doesn't exist on the OTHERSIDE when you need it!

Once you have paid for what you think is insurance that will cover you on your holiday. Well just don't ever use them. They do not exist, no one answers your emails or picks up the phone. Not even an acknowledgement. We used to think we lived in world where services like this meant something and you might be paying for a service that is truly genuine. 'Collision' is the name of the insurers post office are selling they are truly scum and there is ZERO help when you ask for it and make a claim. You are on your own. I bought REGULAR insurance and haven't even had a REGULAR reply over 1 month later. Reviewed on: 3rd August 2022

Frustrating and unprofessional

Called post office travel insurance for a quote. The line was very poor so politely explained to the lady and asked could she call me back so i don't have to wait in the queue again she stated she didn't know how to do that so I suggested I will give you my number she agreed and before I got to the second digit she hung up. I called again and it sounded like the same female who answered she took all my medical details my full name then she ended the call. Apsalute disgrace. Reviewed on: 18th July 2022

Shocking customer service

I have tried many times to fill in claims form on line no success I have tried to speak to someone no answer having waited for over half an hour on the phone worst travel insurance company I have ever dealt with god help anyone in a serious situation even after a complaint no response Reviewed on: 14th July 2022

Appauling customer service

We bought travel insurance for our holiday and it took 2 months to get a copy of the policy, which excluded my husband's health conditions. Having raised this concern and having waited weeks for a reply, we asked for the policy to be cancelled and asked for a refund. The reply referred us back to the website and said no refund would be paid. There is no way of speaking to anyone about this who is able to help. I will never use the Post Office again. Reviewed on: 1st July 2022

Not impressed

Actually claiming a lot less than originally advised but still having to ring up to chase this. Have been told on one occasion it will be paid in 5 days, the second occasion it would be “dealt with urgently” and the last time, it would be again “dealt with urgently, ring up in a week if you do not hear”. I will be contacting them again tomorrow. When I asked last week if I could speak to someone in charge, I was told that only they could contact them and then only by EMail. Shocking service so far and will not use them again. Reviewed on: 12th June 2022

6 months no progress

Started claim 6 months ago for cancelled flights! Called airlines and post office numerous times, sent numerous emails…. Every time Back to square one asking me to do all the leg work in calling airlines repeatedly (at least 1 hour wait times)…. Called today to chase claim (1hr 45mins, waiting and talking) only to be told nothing had be done and can you send all the documents again! Reviewed on: 7th June 2022

NEVER USE POST OFFICE TRAVEL INSURANCE. Horrible servive.

I purchased a policy in feb when i went to jamaica. I kept all records of when i was poorly and as soon as i came back i proceeded with making a claim. To begin with they seng my policy documents to the wrong email address due to them spelling my email wrong. When i asked them to send me the documents again they kept saying due to the policy ending they cant send it ( weird right considering i paid for it and its just an email address change? ). Eventually one guy gave me a number to call where they could send it to me but even then it was the same shit. Gave all my details, said i would receive them its now the end of may and i havent heard anything. Regardless i went on to make the claim by filling out the form, providing all documents and posting it first class to the address provided. I have sent countless of emails to try and figure out whats going on as i am still yet to receive a bloody claim number!!!! Everytime i am told the same BS which is we will get back to you with an update. We are now going into june and i have yet to receive nothing. No update, phone call, apology, compensation, NOTHING. I honestly should have never purchased the policy to begin with and seeing other reviews now it makes sense. Disgusging and shocking behaviour from this company. I would rate -0 stars if i could. Would NEVER RECOMMEND TO A FRIEND OR FAMILY OR EVEN A STRANGER. Stay far aesy from these crooks as i will be taking legal action in which i hope to receive a lot more than what i am claiming for. Reviewed on: 25th May 2022

Appalling level of service

I took travel insurance out through the post office but when I made a claim I haven’t heard back in 6 weeks. When I ring up no one answers and no one returns emails. Post office use another company and to deal with the claims and then take no responsibility and refer you to the company that is not responding. I have wasted so much time on trying to sort this and will never again use post office for travel insurance. Reviewed on: 13th May 2022

Absolute joke

absolute joke, don't get your travel insurance from the post office, they use a company called CSA who lie to you, don't call back when promised, fob you off, put you on hold for hrs, cut you off. This has been going on for 6 weeks now. Reviewed on: 19th April 2022

Do Not USE

I sent in a claim and i have heard nothing, can not get an answer via phone or email. Please anyone do not use them Reviewed on: 13th April 2022

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