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Post Office: Travel insurance reviews

Name: Travel insurance
Rating: 1.94 (140 reviews)

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1.82

Based on 140 reviews, last reviewed 5th Sep 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

17%

74%

Latest highest rating:

5

Excellent It’s close to a decade and value for money was exceptionally low. Reviewed on: 5th September 2025

Latest lowest rating:

1

I wouldn’t wasted your money here. I wouldn’t wasted your money here. My daughter had a nasty ear infection, I sent all paperwork off immediately and they still wanted more and more evi... Read more Reviewed on: 26th August 2025

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About this product

Post Office offer single trip, annual multi trip and backpacker travel insurance policies.

All medical conditions are considered and under 18s with no medical conditions get free cover. Post Office travel insurance policies all come with Medical Assistance Plus which gives access to medical support while you’re away.

Post Office travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Post Office before, you can also leave a review and share your experience.

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Post Office Travel insurance reviews (140)

NEVER USE POST OFFICE TRAVEL INSURANCE. Horrible servive.

I purchased a policy in feb when i went to jamaica. I kept all records of when i was poorly and as soon as i came back i proceeded with making a claim. To begin with they seng my policy documents to the wrong email address due to them spelling my email wrong. When i asked them to send me the documents again they kept saying due to the policy ending they cant send it ( weird right considering i paid for it and its just an email address change? ). Eventually one guy gave me a number to call where they could send it to me but even then it was the same shit. Gave all my details, said i would receive them its now the end of may and i havent heard anything. Regardless i went on to make the claim by filling out the form, providing all documents and posting it first class to the address provided. I have sent countless of emails to try and figure out whats going on as i am still yet to receive a bloody claim number!!!! Everytime i am told the same BS which is we will get back to you with an update. We are now going into june and i have yet to receive nothing. No update, phone call, apology, compensation, NOTHING. I honestly should have never purchased the policy to begin with and seeing other reviews now it makes sense. Disgusging and shocking behaviour from this company. I would rate -0 stars if i could. Would NEVER RECOMMEND TO A FRIEND OR FAMILY OR EVEN A STRANGER. Stay far aesy from these crooks as i will be taking legal action in which i hope to receive a lot more than what i am claiming for. Reviewed on: 25th May 2022

Appalling level of service

I took travel insurance out through the post office but when I made a claim I haven’t heard back in 6 weeks. When I ring up no one answers and no one returns emails. Post office use another company and to deal with the claims and then take no responsibility and refer you to the company that is not responding. I have wasted so much time on trying to sort this and will never again use post office for travel insurance. Reviewed on: 13th May 2022

Absolute joke

absolute joke, don't get your travel insurance from the post office, they use a company called CSA who lie to you, don't call back when promised, fob you off, put you on hold for hrs, cut you off. This has been going on for 6 weeks now. Reviewed on: 19th April 2022

Do Not USE

I sent in a claim and i have heard nothing, can not get an answer via phone or email. Please anyone do not use them Reviewed on: 13th April 2022

Do not use!

After my son had a serious accident on holiday in Jan we are still waiting on the claim being settled over 2.5 months later, incurring large credit cards fees use to the time it’s taken. Being passed between departments, ridiculous and adding stress to an already stressful situation Reviewed on: 12th April 2022

terrible service

Tried to contact the post office insurance team for over an hour over the phone. The team hung up on me twice before I could get through. I went into the branch to seek support, however they said this needed to be done over the phone. Although they kindly offered me their phone, once I managed to get through to a member of staff, they hung up on me when I asked them to repeat themselves as I couldn't quite understand what they we're saying. Terrible service. I could not speak to someone in the team and consequently had to use another provider. Reviewed on: 6th April 2022

Zero response to claim

Initiated a claim over 2 months ago while on holiday. Was passed around departments to submit thr claim. 6 weeks later no acknowledgment of the claim and numerous chaser emails have been ignored. Now raising a case with the financial ombudsman. AVOID!!! Reviewed on: 30th March 2022

Worse than dreadful

After buying a week's cover I registered for an online account. After my first visit I couldn't get back in no matter how many times I changed my password. During the holiday I had to make a claim for a delayed ferry, causing me to pay out for an extra night in the hotel. They feature travel delay insurance as part of their advertising. It took them three weeks to come back to me and tell me that they wouldn't pay out and to check page 10 of their online document. Because I couldn't log in I phoned 'Customer Service' and waited on the line for 25 minutes. To their credit they reset my account while I was on the phone, but when I found their four page document and asked where the ten page online policy document was they hung up. Reviewed on: 15th March 2022

Do not buy insurance from them.

Impossible to find out where to send claim form off to. Sent claim form after 2 weeks received a email saying they only deal with policies beginning TE, mine starts with TE. Obviously a con Reviewed on: 14th March 2022

Don't bother with them!!

I took out travel insurance with Post Office. The company which booked the holiday went through Post Office didn't want to know and l never got a refund for my travel insurance avoid at all costs!! Reviewed on: 9th March 2022

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