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Post Office: Travel insurance reviews

Name: Travel insurance
Rating: 1.91 (139 reviews)

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1.76

Based on 139 reviews, last reviewed 26th Aug 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

17%

74%

Latest highest rating:

4

Easy to use, easy to renew, reasonable price, able t... Easy to use, easy to renew, reasonable price, able to get multi trip cover Reviewed on: 10th October 2024

Latest lowest rating:

1

I wouldn’t wasted your money here. I wouldn’t wasted your money here. My daughter had a nasty ear infection, I sent all paperwork off immediately and they still wanted more and more evi... Read more Reviewed on: 26th August 2025

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About this product

Post Office offer single trip, annual multi trip and backpacker travel insurance policies.

All medical conditions are considered and under 18s with no medical conditions get free cover. Post Office travel insurance policies all come with Medical Assistance Plus which gives access to medical support while you’re away.

Post Office travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Post Office before, you can also leave a review and share your experience.

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Post Office Travel insurance reviews (139)

worst travel insurer i have come across

I put in a claim in mid December 2021 and was asked for more information , including a Doctor's letter , which i supplied . In January 2022 i got an email saying that i would get a response within 5 to 10 days but since then silence. Also it appears that more than 1 claims manager has been handling my claim as there was different names in the early correspondence. However , as i said , silence from then . When you ring for an update you are on hold for ages plus when you get through you are simply told that someone is handling the claim . I know there are delays because of covoid but it is now March and going on for 3 months since i submitted the claim. I won't ever use Post Office Travel Insurance again . Reviewed on: 4th March 2022

Do not use

With these people, it's all about not paying. Beware of the small print. They will twist it in their favour. Do not use!! Reviewed on: 24th February 2022

They will do everything to avoid paying out

2 and half months after putting in a straightforward claim I have submitted the same documents 3 times - and no progress Reviewed on: 18th February 2022

Impossible to make a claim

They insist on the claim being posted with original receipts etc. Three weeks later I've chased them and they say they have not received the claim. They ask me to call them again in a week and if it has still not arrived I have to start again. Difficult as I no longer have the original receipts. I wish I'd sent it by recorded delivery. Reviewed on: 14th February 2022

Misleading covid cover

I bought the Post Office travel insurance specifically because it said 'covid cover'. I don't travel until the end of JANUARY 2022, but due to the new variant have rung them today to verify my cover. I now learn that I am not covered for a new flight home if I catch covid abroad and have to self isolate. I believe I was mis-sold this policy because it said 'repatriation cover for covid' in the headline. I cannot check the detail as I was only sent a basic document. The call centre said it was page 89 of 150 page document! If I cancel and open a new policy they will not refund a penny of the £157 cost. Additionally, the customer service staff were very offhand, abrupt, unhelpful and could not have cared less. I am very angry that this type of scam can exist in plain sight.... especially under the name of a supposedly reputable company. I will have to bear the cost and take out a new insurance with a different company. DO NOT USE POST OFFICE INSURANCE. Reviewed on: 13th December 2021

Do Not Use PO Travel Insurance. A disgrace!!!

We purchased a Premium policy thinking it was underwritten by the Post Office. Its not, its with The Collison group and Great Lakes. We had to cut short our trip to India due to C19 last March. We could not contact anyone to help with advice about our policy and what we were covered for if we returned early. We made the decision to try and return early as there was no certainty about flights in the future. Great Lakes will not pay us for any unrecoverables and will not give me policy wording for when i took out policy. We were being thrown out of our hotel and had to make quick decisions with no support for Great lakes. We saved them a lot of money by coming home early. Will never use the Post Office again. Reviewed on: 25th November 2021

Terrible - read the small print

I would never use this product again, I have tried to claim for missing items to no avail. The list of reasons to not want to pay is unbelievable. I was told they would not pay as I did not read the T&C. The exemption was listed once on page 39 of a 52 page document. Awful service, will never use again Reviewed on: 19th November 2021

worst insurance company

I made a claim a month a go, it takes 2 weeks for them to reply to email and it seems they do not read the previous one.So far it looks like it will take at least a few months to finish the process. Reviewed on: 10th November 2021

Dont bother with Post Office Travel Insurance

They made it so difficult and complicated to make a claim, I gave up and just suffered the loss. Never again Reviewed on: 27th September 2021

No Stars.

I have not used my travel insurance this year and tried to claim a very small amount for a cancelled holiday as I had waived the excess. The number of different staff involved, the numerous e.mails and the claim refused. Cost me but certainly cost them more with time and I’ve now renewed my travel insurance with a different company. Absolute rubbish. Reviewed on: 19th March 2021

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