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Simon Le Geyt

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Review of the Post Office, Travel Insurance:

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Worse than dreadful

After buying a week's cover I registered for an online account. After my first visit I couldn't get back in no matter how many times I changed my password. During the holiday I had to make a claim for a delayed ferry, causing me to pay out for an extra night in the hotel. They feature travel delay insurance as part of their advertising. It took them three weeks to come back to me and tell me that they wouldn't pay out and to check page 10 of their online document. Because I couldn't log in I phoned 'Customer Service' and waited on the line for 25 minutes. To their credit they reset my account while I was on the phone, but when I found their four page document and asked where the ten page online policy document was they hung up. Reviewed on: 15th March 2022

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