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Post Office: Travel Insurance reviews

Name: Travel Insurance
Rating: 1.93 (137 reviews)

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1.78

Based on 137 reviews, last reviewed 7th Mar 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

17%

74%

Latest highest rating:

4

Easy to use, easy to renew, reasonable price, able t... Easy to use, easy to renew, reasonable price, able to get multi trip cover Reviewed on: 10th October 2024

Latest lowest rating:

1

No stars - Avoid, avoid, avoid No stars - Avoid, avoid, avoid No stars - not one star - the inability to give 0 stars artificially boosts their overall score. Had to cancel flights ... Read more Reviewed on: 7th March 2025

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About this product

Post Office offer single trip, annual multi trip and backpacker travel insurance policies.

All medical conditions are considered and under 18s with no medical conditions get free cover. Post Office travel insurance policies all come with Medical Assistance Plus which gives access to medical support while you’re away.

Post Office travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Post Office before, you can also leave a review and share your experience.

Post Office Travel Insurance reviews (137)

Review of the Post Office, Travel Insurance:

Awful at all aspects of customer service

Used as felt they would be reliable, excellent at taking your money. When it comes to making a claim for a cancelled flight, obstacle after obstacle; no interest in listening to any reason, refused to offer any assistance or pay the claim. Disgraceful and a life long customer lost Reviewed on: 9th September 2024

Do not use!

After my son had a serious accident on holiday in Jan we are still waiting on the claim being settled over 2.5 months later, incurring large credit cards fees use to the time it’s taken. Being passed between departments, ridiculous and adding stress to an already stressful situation Reviewed on: 12th April 2022

terrible service

Tried to contact the post office insurance team for over an hour over the phone. The team hung up on me twice before I could get through. I went into the branch to seek support, however they said this needed to be done over the phone. Although they kindly offered me their phone, once I managed to get through to a member of staff, they hung up on me when I asked them to repeat themselves as I couldn't quite understand what they we're saying. Terrible service. I could not speak to someone in the team and consequently had to use another provider. Reviewed on: 6th April 2022

Zero response to claim

Initiated a claim over 2 months ago while on holiday. Was passed around departments to submit thr claim. 6 weeks later no acknowledgment of the claim and numerous chaser emails have been ignored. Now raising a case with the financial ombudsman. AVOID!!! Reviewed on: 30th March 2022

Worse than dreadful

After buying a week's cover I registered for an online account. After my first visit I couldn't get back in no matter how many times I changed my password. During the holiday I had to make a claim for a delayed ferry, causing me to pay out for an extra night in the hotel. They feature travel delay insurance as part of their advertising. It took them three weeks to come back to me and tell me that they wouldn't pay out and to check page 10 of their online document. Because I couldn't log in I phoned 'Customer Service' and waited on the line for 25 minutes. To their credit they reset my account while I was on the phone, but when I found their four page document and asked where the ten page online policy document was they hung up. Reviewed on: 15th March 2022

Do not buy insurance from them.

Impossible to find out where to send claim form off to. Sent claim form after 2 weeks received a email saying they only deal with policies beginning TE, mine starts with TE. Obviously a con Reviewed on: 14th March 2022

Don't bother with them!!

I took out travel insurance with Post Office. The company which booked the holiday went through Post Office didn't want to know and l never got a refund for my travel insurance avoid at all costs!! Reviewed on: 9th March 2022

Rubbish cover, rubbish service ,

I have been buying the Post Office insurance consistently and never needed it until recently when our flights were cancelled we were left stranded and after an emergency overnight stay , travel to a different airport and 2 one way flights i was expecting to be able to speak to someone at The Post Office and/or be pretty well covered for the £1500 of extra unforseen cost . Well I couldn't and I wasn't . Still trying to speak to The Post Office Itravel Insurace people to get some clarity/an explanation as to why we have only been refunded £40 !!?? . Lesson learnt . I would avoid these guys if you actually ever want to claim for anything . Reviewed on: 7th March 2022

worst travel insurer i have come across

I put in a claim in mid December 2021 and was asked for more information , including a Doctor's letter , which i supplied . In January 2022 i got an email saying that i would get a response within 5 to 10 days but since then silence. Also it appears that more than 1 claims manager has been handling my claim as there was different names in the early correspondence. However , as i said , silence from then . When you ring for an update you are on hold for ages plus when you get through you are simply told that someone is handling the claim . I know there are delays because of covoid but it is now March and going on for 3 months since i submitted the claim. I won't ever use Post Office Travel Insurance again . Reviewed on: 4th March 2022

Do not use

With these people, it's all about not paying. Beware of the small print. They will twist it in their favour. Do not use!! Reviewed on: 24th February 2022

They will do everything to avoid paying out

2 and half months after putting in a straightforward claim I have submitted the same documents 3 times - and no progress Reviewed on: 18th February 2022

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