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RAC: Breakdown Cover reviews

Name: Breakdown Cover
Rating: 1.75 (153 reviews)

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1.37

Based on 153 reviews, last reviewed 29th Apr 2025

No new 5 star reviews

in the past 90 days

83% increase in 1 star reviews

in the past 90 days

13%

78%

Latest highest rating:

4

Brilliant There is a discount on brake down cover at min...brilliant for money. Reviewed on: 24th August 2024

Latest lowest rating:

1

Avoid avoid avoid Trustpilot reviews Review of RAC Breakdown Cover Your review is pending.Read more Lisa Price 15 reviews GB Rated 1 out of 5 stars RAC incompetent a... Read more Reviewed on: 29th April 2025

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About this product

Like many drivers, breaking down is not something we want to think about! But when it happens, You'll be thankful that you're with a good breakdown cover provider. That's were our RAC breakdown cover reviews come in. You can read and write YOUR RAC Breakdown cover reviews. We started Smart Money People to help drivers like you to find the best breakdown cover based on our honest reviews. Together, we can make financial services work better for everyone.

RAC Breakdown Cover reviews (153)

Review of the RAC, Breakdown Cover:

I would give them a ZERO if I can.

I would give them a ZERO if I can. 2024 New Years Eve I was returning back from Scotland to Leicester and the weather was pretty bad, heavy winds and rain 100%. My car started showing warning signs on the dash and the car started slowing down, drove the car until I got to the nearest services at Kendal Southbound which was at around 4.30pm. Took the RAC cover out and called them out for an emergency breakdown. Charged me £199 for the callout. Assuming either they fix the car or take us home. Anyway had no choice as I had young kids with me so I paid it as had to get back home. The RAC Patrol came around 6.45pm and had a look at the car and (THOUGHT) that the turbo has gone. Nothing much was done and no other options available other than towing the car to the nearest garage within the 10 mile radius or quoted me £1500 TO GET THE CAR & PASSENGERS TOWED . Now can someone tell me which garage would be opened at this time on New Yrs Eve to check the car and who in the right fraame of mind would pay £1500 to get the car towed? With not much on the table the guy left. Managed to arrange a breakdown for £500 to get us and the car towed to my home address, which we got home at 5am on New Years Day. All in all £800 went in the bin and no service provided. WHAT A GREAT START TO 2025!!! A COMPLETE WASTE AND A SCAM BUSINESS. DON'T WASTE YOUR MONEY WITH THEM. ABSOLUTELY USELESS. THEY ARE JUST MAKING MONEY, NO EXPERIENCE OF BREAKDOWN AND NO EMPATHY AT ALL. MY 6 YEAR OLD DAUGHTER FELL ILL BECAUSE OF THEIR POOR SERVICE. Reviewed on: 4th January 2025

DO NOT USE RAC - especially for Motorhome/ Caravan c...

DO NOT USE RAC - especially for Motorhome/ Caravan cover. We broke down 8 hours from home, vehicle wouldn't start. RAC towed us to a local garage, within 2 days the garage said they couldn't help, it needs to be towed to a Nissan specialist. We called RAC to get it towed to our home by a Nissan specialist, they said that while the car was in the garage they towed it to, it's MOT ran out (two days ago) and they cant tow a car without MOT. We can't get an MOT as the car wont start. We can't get RAC to tow as they wont without MOT. So our £26k car and motorhome (our second home) has been stranded 8 hours from home for 5 months. We're completely stuffed as we cant afford a tow. It's literally created a critical circumstance for our life and the complaints department don't care. Reviewed on: 22nd February 2024

Scared and vulnerable

Left waiting fir next tow truck in Reviewed on: 21st February 2024

RAC is unreliable

They are still disputing my recompense from a break down on January 2nd. Would not recommend. Happy to take £230 from a disabled person, who they left stranded for more than 7 hrs. BAD SERVICE. Its cheaper to call a local pick up and take to a garage. Reviewed on: 16th February 2024

Waste of time and money

erview Reviews About RAC Breakdown Cover Reviews 112,146 • Great TrustScore 4 out of 5 3.9 VERIFIED COMPANY In the Insurance agency category www.r ac.co.uk Company activity See all Claimed profile Asks for reviews — positive or negative Pays for extra features Replied to 98% of negative reviews Replies to negative reviews in Reviewed on: 7th February 2024

I use rac for my work vans.

I use rac for my work vans. My employee was left road side for 9hrs and when contacted the rac said and I quote there is nothing they can do. 9hrs is terrible absolutely terrible and I will be cancelling all my work vans from rac breakdown Reviewed on: 25th January 2024

Very disappointed service

My car battery went flat on a freezing cold morning at home, couldn't start the engine. So called RAC for recovery at 8:30am. Then I received a message stating that petrol people will be with me at 10:16pm! I understand that it's a very cold day, and they're very busy. Received 7 messages after to say that to they're sorry to be late due to high demand, and updated me the rescue time from 9am to 8pm, and never turned up. At 7pm that day, they called me that they couldn't come today, it have to be tomorrow between 8am-12pm. So I waited a bit more, the patrol came on 10:17am the next morning, said the battery needs replacement. He jumped lead to turn my car's engine on, told me to keep the engine on for a few hours, then drive to a car dealer to replace the battery, because he doesn't have one, and then left. It turned out to be that I paid £127 and waited for 26 hours for a upgrade home rescue package, just to have my car jump leaded for temporary work. Not sure whether I could start my car tomorrow morning! Very disappointed. Reviewed on: 20th January 2024

7 hours and still did NOT get rescued.

I was stuck with a flat battery at 3pm in a desolate area. I waited until 9pm at whoich point I was freezing and my food and water had run out. I ened up getting a tow from a friendly farmer. I will never buy RAC breakdown service again. I aould have died of hypoothermia. They are duisgusting. Reviewed on: 9th January 2024

My battery was flat my wife is blind disabled and th...

My battery was flat my wife is blind disabled and they never came out I have now cancelled my DD dirty cun ts hope there women on there phone get cancer spreads and it's untreatable lovely Reviewed on: 9th January 2024

Worst Customer Service on the planet

I broke down and paid for a tow upfront as they said it was unlikely that it would be fixed on the side of the road but if it was then i could get a refund. the mechanic did get my car up and running and i got home so no tow was needed. After several calls over the space of 4 weeks and hours on the phone to get a refund for a tow that never happened, i still don't have my refund. I keep getting told it will be in my account but never actually arrives. The RAC has effectively stolen my money. There is no way in hell i would ever recommend using these thief's. Reviewed on: 22nd December 2023

Worse company for breakdown Support

My experience with this company was incredibly frustrating and disheartening. I found myself stranded in the cold for an extended period, enduring from 6:15 AM until 10:30 AM. Despite assurances from the agent to receive a callback, none was forthcoming. Each time I reached out, the agents appeared uninformed about my situation. To my disbelief, one agent even threatened to cancel the job if I contacted them again. The lack of information regarding the estimated recovery time only heightened my frustration. To compound the situation, the RAC breakdown mechanic who eventually arrived first suggested the need for pick-up recovery before assessing my car's issue. He mentioned arranging it while en route. Regrettably, upon inspecting my car from a short distance, he admitted he couldn't fix it. Surprisingly, he didn't bring or use an OBD diagnostic. Instead, he attempted a jump start and informed me that he would need to organize a pick-up, a task he had initially claimed to handle on his way to me. Following the diagnosis, I was swiftly charged £263, and the on-site patrol advised that the team would contact me with the next steps, which never happened. No details were shared about the tow company. An agent on the phone informed me that as they cannot tow back to my house in one trip, they would need to arrange multiple pickups. I was given a mere estimate that my car would be returned to my home address in 3 days. After further waiting, I was then told that the car might be returned in 5 days. Given the Christmas season, I find myself without a car and no viable options. Throughout this ordeal, the agents provided a series of implausible excuses, including claims about being unable to confirm the time and restrictions on towing due to limited drive time. Based on my experience, I strongly discourage others from using this company. Opting for a random tow company would likely be both more cost-effective and hassle-free. Reviewed on: 21st December 2023

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