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RAC: Breakdown Cover reviews

Name: Breakdown Cover
Rating: 1.79 (145 reviews)

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1.41

Based on 145 reviews, last reviewed 3rd Mar 2025

No new 5 star reviews

in the past 90 days

30% decrease in 1 star reviews

in the past 90 days

14%

77%

Latest highest rating:

4

Brilliant There is a discount on brake down cover at min...brilliant for money. Reviewed on: 24th August 2024

Latest lowest rating:

1

Inexistent service for comprehensive insurance paid... Inexistent service for comprehensive insurance paid My car broke down last night at 8.30pm on M6 M482.2. I reported the issue and had police securing ... Read more Reviewed on: 3rd March 2025

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About this product

Like many drivers, breaking down is not something we want to think about! But when it happens, You'll be thankful that you're with a good breakdown cover provider. That's were our RAC breakdown cover reviews come in. You can read and write YOUR RAC Breakdown cover reviews. We started Smart Money People to help drivers like you to find the best breakdown cover based on our honest reviews. Together, we can make financial services work better for everyone.

RAC Breakdown Cover reviews (145)

Review of the RAC, Breakdown Cover:

not worth one star

Just got my renewal letter for van breakdown cover last year £224 this year £291 a rise of £67 that is a 30% increase for being a loyal customer when inflation is 3% .The RAC are offering this same cover as a special offer today for £133.33 to new customers! I have paid a lot of money to the RAC over the years and never had call them out .After a phone call they reduced it by a few pounds but not enough to make me renew .The RAC should look after loyal customers instead they use them as cash cows Reviewed on: 21st February 2025

So helpful

Helped me loads when broke down took their time to help and did thorough checks. Would recommend 100% Reviewed on: 17th September 2023

Terrible service. No recovery

I was stranded in the hard shoulder on a motorcycle, live lanes of traffic. Told it was too dangerous to recover me and left me stranded in danger. Had to pay for a man in a van to save me. Now they wont refund me or uphold my complaint. Avoid them. Reviewed on: 14th September 2023

Poor poor poor

Can't rate the service any more than 1 star because they didn't give us any. After hours there wasn't even anyone assigned, at which time we were told it would be another few hours before someone came out. Then we'd have to wait for a tow vehicle so after breaking down at 7:30 we were looking at going well into the AM. Reviewed on: 14th September 2023

Not even a RAC car service.

Booked a service on the RAC website. The service I received was very poor with items checked poorly. Other items not checked at all. When I complained to the RAC they stated they subcontract the servicing to Who Can Fix My Car! They claim the servicing was 100% correct. The RAC were very unhelpful (they do after all have my money) How can this be legal? Could not recommend. Reviewed on: 10th September 2023

Disgraceful

Left for 10hrs in a carpark 70miles from home, with my terminally ill partner. Continuously misled about times assistance was coming .Left on hold for 49 minutes, avoid the RAC pay the extra and go to the AA Reviewed on: 9th September 2023

Terrible even the complaints department don't read the whole complaint.

I had a puncture on my m/cycle called the Rac who did send a rescue vehicle in a reasonable time. Unfortunately the puncture could not be repaired. He called for recovery & stayed until the message came through saying recovery was being arranged. 1hr later no news. Phoned again it appeared nothing had been done. Then incoming message saying your then incoming message saying your repairer has reported that you need recovery. Half an hour later still no news. Call again ask for the person on the phone. Do you know anyone that’s got a van funniy eh. Half an hour later still no news. Call again ask for the person on the phone. Do you know anyone that’s got a van funniy one. he then went on to tell me that there was no one in the area with the capabilities of recovering the motorcycle but will try and keep me informed. after 5 1/2 hours I’ve been standing in the roadside in mainly rain. Fortunately a kind soul came to my rescue and went and got his work van and let me put my bike in his garage until I can get it fixed myself, I didn’t cancel the RAC recovery and set about the complaints procedure which appears I can’t even do that properly. The person who dealt with the claim only read the first bit about the rescue vehicle and said in his opinion it was all okay. Exit arrived within the to 2 hours, it was allotted singers actually on the roadside for nearly 6 hours , I think this is very poor. I paid for national recovery top quality service and received a Porsche serviced. You could ever wish to get whatever you do do not join the RAC Reviewed on: 5th September 2023

What customer service

Car broke down 16/08 and through our insurance the breakdown cover is with RAC. They arranged a collection of the vehicle on 17/08 but it failed because the person at the other end didn’t set it up correctly so we waited most of the day only for no one to arrive. We phoned and was advised someone forgot to activate this collected and that they would send another one - this was a third party tow company because of how late it was. They damaged our car putting the tow straps on. The customer service seems to be non existent and they advise an 8 week wait time for complaints to be responded to. My complaint still hasn’t been responded to even though I have tried calling to actually speak to someone I just get told I have to wait. What a joke, I would never consider using the RAC not if this is the ‘customer service’ they are offering. It seems impossible for anyone to actually helps us! Reviewed on: 5th September 2023

Reliable response

Proven results when requested. The rescue staff are always courteous and professional. Response within expecting time. Explanation of repairs carried out. Reviewed on: 24th August 2023

12 hours waiting

12 hours waiting with 2 children one of them 2 years and half other one 5 years old. Just to let you know you are waisting your money to go with RAC Reviewed on: 24th August 2023

Stranded for 13 hours

When I took out recovery with RAC, I did so on the understating that recovery was typically 45-60 minute. Travelling 5 hours up north for our annual holiday to Ayr, our car experienced a rear tyre blow out on the A1(M) we managed to pull onto the hard shoulder & contact yourself for recovery, 10.49 am. So now stuck at the side of the A1(M) with 3 children & a disabled husband, recovery time slots kept changing. Been waiting that long with the hazards on, it drained the car battery. 10.49am I reported the breakdown 16.53pm the recovery truck turned, finally this nightmare is over... Nope were then informed were being recovered to services & then we need to wait again for RAC recovery. It then took recovery truck & my husband over 1 hour to get the car on the truck, as steering was locked, battery dead & no means to jump or power the battery. 18.10 & were moving, we arrived at the service station at 19.08, still 31 mile from home. Rang RAC again 19.29 was given an allocated time of 20.24. Which then switched to 10.14pm - 1.14am. Our first day of our holiday completely gone all because what should have took around 60 minutes in actual fact took over 13 hours and we still wasn't recovered. 00.15 I seeked my own recovery. I am absolutely disgusted that you are miss selling the cover time & leaving (in your words) "high priority" people in a very dangerous location for 7 hours. Over 13 hours I've waited to be recovered with 3 children & my disabled husband! Complaint submitted. Reviewed on: 11th August 2023

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