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Peter Smith

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Review of the RAC, Breakdown Cover:

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Terrible even the complaints department don't read the whole complaint.

I had a puncture on my m/cycle called the Rac who did send a rescue vehicle in a reasonable time. Unfortunately the puncture could not be repaired. He called for recovery & stayed until the message came through saying recovery was being arranged. 1hr later no news. Phoned again it appeared nothing had been done. Then incoming message saying your then incoming message saying your repairer has reported that you need recovery. Half an hour later still no news. Call again ask for the person on the phone. Do you know anyone that’s got a van funniy eh. Half an hour later still no news. Call again ask for the person on the phone. Do you know anyone that’s got a van funniy one. he then went on to tell me that there was no one in the area with the capabilities of recovering the motorcycle but will try and keep me informed. after 5 1/2 hours I’ve been standing in the roadside in mainly rain. Fortunately a kind soul came to my rescue and went and got his work van and let me put my bike in his garage until I can get it fixed myself, I didn’t cancel the RAC recovery and set about the complaints procedure which appears I can’t even do that properly. The person who dealt with the claim only read the first bit about the rescue vehicle and said in his opinion it was all okay. Exit arrived within the to 2 hours, it was allotted singers actually on the roadside for nearly 6 hours , I think this is very poor. I paid for national recovery top quality service and received a Porsche serviced. You could ever wish to get whatever you do do not join the RAC Reviewed on: 5th September 2023

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