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RAC: Breakdown Cover reviews

Name: Breakdown Cover
Rating: 1.83 (137 reviews)

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1.44

Based on 137 reviews, last reviewed 7th Nov 2024

100% decrease in 5 star reviews

in the past 90 days

29% increase in 1 star reviews

in the past 90 days

15%

75%

Latest highest rating:

4

Brilliant There is a discount on brake down cover at min...brilliant for money. Reviewed on: 24th August 2024

Latest lowest rating:

1

very bad behaviour. very bad behaviour. poor customer services. people are very rood. Reviewed on: 7th November 2024

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About this product

Like many drivers, breaking down is not something we want to think about! But when it happens, You'll be thankful that you're with a good breakdown cover provider. That's were our RAC breakdown cover reviews come in. You can read and write YOUR RAC Breakdown cover reviews. We started Smart Money People to help drivers like you to find the best breakdown cover based on our honest reviews. Together, we can make financial services work better for everyone.

RAC Breakdown Cover reviews (137)

Review of the RAC, Breakdown Cover:

6 hours to recover a lorry in a dangerous situation.

6 hours to recover a lorry in a dangerous situation. would have been a lot longer if i hadn't made approximately 10 phone calls, then sent a tech out even though they had been told not to bother as the clutch had gone and would need recovery. 4 hours later tech turns up and says no good a recovery is needed. Reviewed on: 30th September 2024

Most Terrible Service Ever!

Most Terrible service ever! I reported a car breakdown on the 16th of June at 8:36am. The first attempt of contact they made was at 13:00pm after that I clearly stated that I had a civil marriage ceremony to attend to. When I returned back to my car after the appointment I was told that the earliest someone can come to me was at 00:31, and it wasn’t guaranteed that he would be there are 00:31 as it could be 04:00. I was then advised that he could book me a slot for the following day (Saturday) between 09:00-11:00. I rang them up at 10:30 as I had still not received a text message and I was told that the person who booked the appointment booked it for Sunday!! Terrible! The lady got it changed and never confirmed that with me. I called back again 30 minutes later and I was told that the patrol will be with me at 11:59am. I rang up at 1pm as no one showed up and I was told I was next in line… I waited until 4pm and was told that he should be with me at 4:42pm. I rang again as there was no show of a patrol after all the waiting and I got informed that no one will be with me until 9pm in the evening! I have been waiting over 13 hours in the space of two days and I am still waiting as I am typing up this review. There is no way I would ever use RAC again. Reviewed on: 17th June 2023

Would give zero stars if possible

Would give zero stars if possible. Have been waiting 13 hours overnight and counting for breakdown assistance. Communication has been the worst I have ever experienced from any company. I have been fed a constant stream of lies regarding the estimated recovery time, which is eternally “30 minutes away”, and never arrives. Their staff have been exceptionally unhelpful over the phone, and could offer no assistance whatsoever. If you have RAC membership, cancel it and save your money. If you’re not a member, don’t touch it with a barge pole. Reviewed on: 15th June 2023

UTTERLY SHOCKING AND INCOMPETENT

UTTERLY SHOCKING AND INCOMPETENT. My daughter broke down on the M56 this morning and reported the incident to the RAC at 0900, she was then left on her own until 1330 awaiting recovery although the RAC kept stating they would have a recovery asset to her with in 45 mins as she was classed as being in a vulnerable situation being parked on the hard shoulder with no lay by nearby. After 4.5hrs of being in a vulnerable situation a recovery truck arrived and was supposed to take her home but dumped her at Birch Services stating the next recovery asset would be there shortly. Numerous calls were made to the RAC for updates and the RAC complaints dept were also briefed on the diabolic treatment and assistance she had received so far; during each call we were continually told our issue was urgent and a manager would call us back, which clearly never transpired. At the time of writing she has now been stranded on her own for approx 12hrs, the latest update is that she will be collected from Birch Services at 2200, although at the time of being dropped off at approx 1430 she was told a recovery asset would be waiting, then surprisingly delayed yet again. The latest update from the RAC (having spent another 45 mins in a call queue for them to answer) is she will be collected from Birch Services at 2200 and taken directly to our requested drop off point (local Ford dealer near our address), however having spoken to the recovery contractor which the RAC refused to give me contact details of, (apparently they don't have their numbers but then proceeded to call them?) (but the internet never lets you down) they have stated they will only take her another 30 miles to Hartshead Moor Services then another recover asset will need to be tasked, albeit the RAC call handler assured me the recovery would take her to the final destination. Throughout the day both my daughter and I have been continually lied to and fobbed off by the RAC call handlers. At present having spoken to the 8th call handler named KARAM it will come as no surprise that no assurance on the final recovery of my daughter and her vehicle has been guaranteed and I thought for completeness I should probably ask for the the 8th time for a manager to call me back which will clearly not happen because in KARAM's word a lot of them are on the sick, I wasn't aware incompetence was an illness, lets hope its not catching? In short if you want breakdown recovery i suggest you follow the advice of the first recovery driver that collected her from the motorway "Don't use the RAC they're CRAP, use Green Flag they're much better" That said if you have a fetish for being stranded on the side of a motorway or spending hours in a HGV truckers park (being abused) and enjoy pathetic excuses and lies the RAC is most definitely for you! Reviewed on: 12th June 2023

Disgraceful

Absolute disgrace of a company. Rang them to get my bike recovered as advised by my dealership because my Petrol cap had seized. The patrol attended and proceeded to try and prise open the cap with a screwdriver. I asked him to stop and his reply was, let me get a bigger screwdriver. At this point I told him do not touch the bike again and asked him to get it recovered. His reply was, I’m trying to f@&cking help you mate. I was bemused to say the least. I once more asked to get the bike recovered and he refused, jumping in his van and driving away. I made a complaint to ktm regarding the incident. Which they was amazing and gave me £400 compensation and a sincere apology. Whereas rac have taken over 2 months to respond to my complaint, saying there is no evidence to say their patrol did the damage and claim they aren’t at fault. If this wasn’t a free service provided by ktm, I’d never buy any breakdown cover from these cowboys. I hope ktm read my review and assess wether they are in business with the right breakdown service. The rac’s customer service is absolutely non existent and they should take a leaf from ktm book. Avoid at all costs. Ps I have picture evidence of the damage caused to my bike, which is why ktm gave me the compensation they did. Reviewed on: 11th June 2023

Terrible service

Reported the car had a fault and the engine light was on continuously. Called RAC who said they would be out that day to collect the car and take it to our local garage. After numerous phone calls, and managers calling me back to promise it would be collected nothing happened. It took three days for it to eventually get picked up. I had to take time off work to wait in. Following this very stressful situation, I write a complaint to RAC who acknowledged my email and provide me with a complaints number. They promise to get back to me within 20 working day. We are now on day 27 and no response, despite writing to them again. I checked how I can take the complaint further, as per there website, I can write to the National Conciliation Service, however RAC doesn’t subscribe to any ADR scheme as they aim to resolve the complaints! Avoid at all costs. Reviewed on: 11th June 2023

Big Joke company

Waiting 5h for nothing my car is still on the middle of the road. 2x 30min phone call nobody pick up. If you choosing car insurance and they will be your breakdown cover provider just think 2 times before you purchase seriusly good advice. Reviewed on: 31st May 2023

6 hours waiting for recovery attaden.

One of the worst service ever from RAC , I had to wait 6 hours but no didn’t turned up no explanation what so ever. Reviewed on: 28th May 2023

Corporate bullies

As an ex business custer I am being sued by the RAC for non payment of breakdown cover. I actually cancelled the cover via their business website and called to cancel the last vehicle on the policy as I no longer had the vehicles. They have issued me with legal documents stating they can't see that I cancelled using the portal. I am blocked from the portal so cannot access my information. This is corporate bullying og the highest degree and is dispicable. I would also like to warn potential customer of the wait times if you break down. Some of my drivers waited by the roadside for more than 12 hours. The worst breakdown company I have ever had the misfortune to be involved with. Reviewed on: 4th May 2023

Do not use RAC

I broke down at 5.30pm. Patrol arrived at 9.00pm. Left me at 9.30pm with supposedly a tow truck booked. 10.30, 11.30 and 00.30 all came no truck. One was never booked by the RAC it was all a lie. Highways and Police moved me to a Shell petrol station at 1.00am. Unbelievable then RAC wanted me to leave my keys with a 20 year old behind the counter and they would get it home to me in 3-5 days with national recovery. I declined and was told a RAC tow truck was booked for 8–10am and take me straight home from my holiday in Cornwall to Bristol. Guess what never happened. They sub contracted it to a company Tonkins but again it never happened as RAC didn’t like the quote. Again i was left and also i had my wife and three kids with me. Then RAC claimed i had the wrong cover even tho they sold me it. They refused to help me after phoning at 7.30, 9.30, 11.30 whilst promising to phone back. In the end i was a left they didn’t give a toss about me or my family. In the end i had to recovery my own vehicle even tho i membership and it cost me £670. I got home at 6pm and unbelievable a manager phoned me and apologised but didn’t even know where i was and couldn’t help me or sort out my problem. RAC are a terrible company that owe me £670 and so much more. Please don’t use them. I am not the only one i have heard of that have a problem. I have complained but online and need to wait weeks and just want my money back. Terrible service, terrible company. Reviewed on: 16th April 2023

NO RESPONSE

Rated 1 out of 5 stars Updated just now NO RESPONSE FROM RAC… This has been by far the worst renewal I have ever had. Double the price and then agreed a new price which they then sent through slightly more. When I complained it took 3 weeks for a mundane response to say they would get the original person to contact me, guess what no contact and by now no cover. Contacted again and sent CEO email and you've guessed it nothing. Nobody at the RAC gives a damn about a renewal or customer care. DO NOT RENEW there are far cheaper alternatives and according to rating's a better service as well. RAC my complaint no UF106119160 You have replied to this review which is a completely and utterly useless for me, I do not have any of these accounts, this reply is for the benefit of the general public and not me. You have all my contact details so why don't you contact me? No, you don't, this is to make the public think you are taking this complaint seriously when in actual fact you couldn't careless. Date of experience: 01 March 2023 Reviewed on: 9th April 2023

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