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RAC: Breakdown Cover reviews

Name: Breakdown Cover
Rating: 1.72 (158 reviews)

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1.36

Based on 158 reviews, last reviewed 28th May 2025

No new 5 star reviews

in the past 90 days

86% increase in 1 star reviews

in the past 90 days

13%

78%

Latest highest rating:

4

Brilliant There is a discount on brake down cover at min...brilliant for money. Reviewed on: 24th August 2024

Latest lowest rating:

1

Waited in two days to get my vehicle recovered to a... Waited in two days to get my vehicle recovered to a garage, over which I wasn’t given one update unless I called them. Called six times and was given ... Read more Reviewed on: 28th May 2025

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About this product

Like many drivers, breaking down is not something we want to think about! But when it happens, You'll be thankful that you're with a good breakdown cover provider. That's were our RAC breakdown cover reviews come in. You can read and write YOUR RAC Breakdown cover reviews. We started Smart Money People to help drivers like you to find the best breakdown cover based on our honest reviews. Together, we can make financial services work better for everyone.

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RAC Breakdown Cover reviews (158)

Left at wrong location, left unlocked for days, keys left on passengers side wheel. Lucky car not stolen

Waited over a week for my car to be towed to a garage during opening hours. I got lied to on various occasions by the RAC team about the status of my tow. After chasing up the location or my car and the key, the car was dropped off to the wrong location after midnight. I was lied that the key was posted through the garage letterbox. My car was not only left unlocked in the wrong location for 3-4 days. The key was left on the passengers side wheel. I was lucky the garage was able to locate the car. The car found to be in an absolutely filthy state inside. I do not know yet if anything has been stolen from my car. My car is a Range Rover Sport and lucky it was not stolen. Absolutely shocking service from all departments of the RAC. Reviewed on: 4th December 2023

22 hrs and still waiting

I phoned at 1500 because I'm car broke down whilst picking up my children from school. I phoned and was told as I have three very young children in the car I would be a priority. An hour waiting in minus 2 I managed to get a friend come and take the children home whilst I waited. Two hours later I was still waiting with no contact from RAC my friend came and picked me up so I could go and do dinner for children. I got home where I had internet and the online waiting time went up to 2200. This was a full 6 hrs after I rang. So how was this an emergency time from them. Lucky for my friend or I don't know what I would of done. It got to nine at night and still no contact, I got someone to tow it home with me sonat least it was at my house. Very dangerous with no engine but options were limited. We got it home and I phoned RAC again. They said it'll be tomorrow now,early morning. I'm sitting here now writing this with still no contact. It's been a full 22 hrs of waiting for them to help me. I would of died in the car if I was left waiting. STAY AWAY! I wil never use these again and will cancel my membership today. Pay ore and go AA. Reviewed on: 30th November 2023

Worst place to have Breakdown cover

The worst breakdown service ever. Shame there are no negative stars to give. Reported a breakdown at 4:15pm, rescue van came in about 45 mins. They said car needs to be towed, waited for tow truck until 11pm in the me of nowhere 100 miles away from home. And all they had to say is sorry! Shame on you. Reviewed on: 29th November 2023

Waited 10hrs in the middle of nowhere in 0 degrees

I have waited over 10hrs in the middle of nowhere in 0° on motorbike. I have been customer with them over 7 years. Never had to use them until now and I wish I was with another company. Complete waste of money. They don't care about you or your viecle. Reviewed on: 28th November 2023

Waiting for over 7 hours in the cold

Been waiting for over 7 hours in the cold waiting for my bike to be recovered thay don't care don't waste your money maybe try the aa or green flag been a rac customer for over 10 years and I have only had to call them out 2 times the first time thay refused to recover my car that was then subsequently stolen thanks yo them not doing the job I pay them to and now thay have left me at the side of the road and refused to tell me how long thay are planning to leave me sitting in the cold thanks rac for a Disgraceful service Reviewed on: 28th November 2023

Do not use

Avoid theses cheating lying overpriced con people. They made 200 million plus list year and failed to provide a service I paid for Reviewed on: 27th November 2023

Crooks

I cancelled my policy a week before it was due to be renewed and they still took the money from my account, When i complained they said the agent i delt with did not cancel the policy and it would be two weeks before I would get a refund. this is a blatant disrespect for customers and what ever happened to the 14 day cooling off period (contract law) Reviewed on: 25th November 2023

Garbage

Just don't join. Save yourself the headache Reviewed on: 23rd November 2023

Excellent

Broke down on hard shoulder in old camper van on way to Devon Within the hour James the patrol man was towing me to a safe area , he then popped to a motorfactors to pick up a part & fitted a fuel pump in no time at all Execellent service Reviewed on: 28th October 2023

Bad evil service and rip off

And the reason I was a Members of the evil rac breakdown they discriminate against disabled customers and provide bad evil service Reviewed on: 26th October 2023

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