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Robert Cockle

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Review of the RAC, Breakdown Cover:

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Do not use RAC

I broke down at 5.30pm. Patrol arrived at 9.00pm. Left me at 9.30pm with supposedly a tow truck booked. 10.30, 11.30 and 00.30 all came no truck. One was never booked by the RAC it was all a lie. Highways and Police moved me to a Shell petrol station at 1.00am. Unbelievable then RAC wanted me to leave my keys with a 20 year old behind the counter and they would get it home to me in 3-5 days with national recovery. I declined and was told a RAC tow truck was booked for 8–10am and take me straight home from my holiday in Cornwall to Bristol. Guess what never happened. They sub contracted it to a company Tonkins but again it never happened as RAC didn’t like the quote. Again i was left and also i had my wife and three kids with me. Then RAC claimed i had the wrong cover even tho they sold me it. They refused to help me after phoning at 7.30, 9.30, 11.30 whilst promising to phone back. In the end i was a left they didn’t give a toss about me or my family. In the end i had to recovery my own vehicle even tho i membership and it cost me £670. I got home at 6pm and unbelievable a manager phoned me and apologised but didn’t even know where i was and couldn’t help me or sort out my problem. RAC are a terrible company that owe me £670 and so much more. Please don’t use them. I am not the only one i have heard of that have a problem. I have complained but online and need to wait weeks and just want my money back. Terrible service, terrible company. Reviewed on: 16th April 2023

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