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RAC: Breakdown Cover reviews

Name: Breakdown Cover
Rating: 1.8 (143 reviews)

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1.42

Based on 143 reviews, last reviewed 5th Feb 2025

No new 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

14%

77%

Latest highest rating:

4

Brilliant There is a discount on brake down cover at min...brilliant for money. Reviewed on: 24th August 2024

Latest lowest rating:

1

RAC Membership Number 200110007211676Well, the lett.. RAC Membership Number 200110007211676 Well, the letter starts off NEXT YEARS Cover – SORTED Sorted for Who? The RAC not for the customer – after not ... Read more Reviewed on: 5th February 2025

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About this product

Like many drivers, breaking down is not something we want to think about! But when it happens, You'll be thankful that you're with a good breakdown cover provider. That's were our RAC breakdown cover reviews come in. You can read and write YOUR RAC Breakdown cover reviews. We started Smart Money People to help drivers like you to find the best breakdown cover based on our honest reviews. Together, we can make financial services work better for everyone.

RAC Breakdown Cover reviews (143)

Review of the RAC, Breakdown Cover:

Always reliable.

Always reliable and arrive quickly if you need help. Price is fair too. Reviewed on: 9th August 2023

Terrible service

Reported the car had a fault and the engine light was on continuously. Called RAC who said they would be out that day to collect the car and take it to our local garage. After numerous phone calls, and managers calling me back to promise it would be collected nothing happened. It took three days for it to eventually get picked up. I had to take time off work to wait in. Following this very stressful situation, I write a complaint to RAC who acknowledged my email and provide me with a complaints number. They promise to get back to me within 20 working day. We are now on day 27 and no response, despite writing to them again. I checked how I can take the complaint further, as per there website, I can write to the National Conciliation Service, however RAC doesn’t subscribe to any ADR scheme as they aim to resolve the complaints! Avoid at all costs. Reviewed on: 11th June 2023

Big Joke company

Waiting 5h for nothing my car is still on the middle of the road. 2x 30min phone call nobody pick up. If you choosing car insurance and they will be your breakdown cover provider just think 2 times before you purchase seriusly good advice. Reviewed on: 31st May 2023

6 hours waiting for recovery attaden.

One of the worst service ever from RAC , I had to wait 6 hours but no didn’t turned up no explanation what so ever. Reviewed on: 28th May 2023

Corporate bullies

As an ex business custer I am being sued by the RAC for non payment of breakdown cover. I actually cancelled the cover via their business website and called to cancel the last vehicle on the policy as I no longer had the vehicles. They have issued me with legal documents stating they can't see that I cancelled using the portal. I am blocked from the portal so cannot access my information. This is corporate bullying og the highest degree and is dispicable. I would also like to warn potential customer of the wait times if you break down. Some of my drivers waited by the roadside for more than 12 hours. The worst breakdown company I have ever had the misfortune to be involved with. Reviewed on: 4th May 2023

Do not use RAC

I broke down at 5.30pm. Patrol arrived at 9.00pm. Left me at 9.30pm with supposedly a tow truck booked. 10.30, 11.30 and 00.30 all came no truck. One was never booked by the RAC it was all a lie. Highways and Police moved me to a Shell petrol station at 1.00am. Unbelievable then RAC wanted me to leave my keys with a 20 year old behind the counter and they would get it home to me in 3-5 days with national recovery. I declined and was told a RAC tow truck was booked for 8–10am and take me straight home from my holiday in Cornwall to Bristol. Guess what never happened. They sub contracted it to a company Tonkins but again it never happened as RAC didn’t like the quote. Again i was left and also i had my wife and three kids with me. Then RAC claimed i had the wrong cover even tho they sold me it. They refused to help me after phoning at 7.30, 9.30, 11.30 whilst promising to phone back. In the end i was a left they didn’t give a toss about me or my family. In the end i had to recovery my own vehicle even tho i membership and it cost me £670. I got home at 6pm and unbelievable a manager phoned me and apologised but didn’t even know where i was and couldn’t help me or sort out my problem. RAC are a terrible company that owe me £670 and so much more. Please don’t use them. I am not the only one i have heard of that have a problem. I have complained but online and need to wait weeks and just want my money back. Terrible service, terrible company. Reviewed on: 16th April 2023

NO RESPONSE

Rated 1 out of 5 stars Updated just now NO RESPONSE FROM RAC… This has been by far the worst renewal I have ever had. Double the price and then agreed a new price which they then sent through slightly more. When I complained it took 3 weeks for a mundane response to say they would get the original person to contact me, guess what no contact and by now no cover. Contacted again and sent CEO email and you've guessed it nothing. Nobody at the RAC gives a damn about a renewal or customer care. DO NOT RENEW there are far cheaper alternatives and according to rating's a better service as well. RAC my complaint no UF106119160 You have replied to this review which is a completely and utterly useless for me, I do not have any of these accounts, this reply is for the benefit of the general public and not me. You have all my contact details so why don't you contact me? No, you don't, this is to make the public think you are taking this complaint seriously when in actual fact you couldn't careless. Date of experience: 01 March 2023 Reviewed on: 9th April 2023

Safe

Which is how I want to feel when on the road. Feel so safe and assured the RAC have my back Reviewed on: 6th April 2023

RAC is fraud

I bought a pay as you go policy with RAC today at around 6.30 pm, paid £199 for reg no. CT13KTD. I told while purchasing the policy that i am 30-40 minutes away from my car. I called the RAC again at around 7.18 pm after reaching my car and I was told that technician shall reach in about 45 minutes. I waited for another 45 minutes and then called RAC 3-4 times and everytime I was given some excuse. No one called me yet. I called again and asked to cancel the policy and RAC told me that it can be done only by customer services. I will call customer services again tomorrow for the cancellation and refund. But i am surprise at such a bad response and service where after taking money RAC is just unable to provide service. Reviewed on: 2nd April 2023

26 hours for recovery

26 hours before they got us home 2 kids 1 OAP absolutely disgusting Reviewed on: 30th March 2023

Awful

Awful Awful, I broke down and called asking for membership including a tow home, I paid 340 pounds on the phone and was told I would have an additional charge of 180 for recovery back to my house, they arrived 4 hours later in a small assessment veh to tell me I needed a tow and it would cost me 585 pounds, utter cowboys, I cancelled the membership immediately and I am awaiting a refund, avoid avoid avoid Date of experience: 30 March 2023 Reviewed on: 30th March 2023

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