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RAC: Car Insurance reviews

Name: Car Insurance
Rating: 1.85 (175 reviews)

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1.74

Based on 175 reviews, last reviewed 24th Sep 2024

500% increase in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

14%

75%

Latest highest rating:

5

Customer service Excellent customer service and attention to detail Reviewed on: 4th September 2024

Latest lowest rating:

1

The absolute worst insurance company I've ever been... The absolute worst insurance company I've ever been with. I had to fight for a copy of my policy and was questioned why I wanted it. Online chat 'Anth... Read more Reviewed on: 24th September 2024

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About this product

At Smart Money People, we collect RAC car insurance reviews from genuine RAC customers to help you make an informed decision when choosing your next insurer.

RAC was founded in 1897, best known for its breakdown cover. The company offers a range of car insurance policies, including pay-by-mile, temporary, learner driver, young and new drivers, and classic car insurance. Check out our RAC car insurance reviews to see how genuine customers rate these policies.

Everybody’s requirements for car insurance are different, so consider what’s most important to you before choosing a new provider. Perhaps you want a basic third-party level of cover for the lowest cost? Or maybe you want a fully comprehensive cover with additional add-ons. Whatever your needs, find out how satisfied existing customers are by reading the RAC car insurance reviews on Smart Money People.

Have you had a car insurance policy with RAC? Share your experience with our Smart Money People community to help other drivers just like you. Together, we can help people like you make better decisions. Did you have any experience with RAC’s customer service team? Did you have any issues arise throughout the term of your policy? How well were these problems dealt with? Were you satisfied with the level of cover you received for the price of the policy? Leave an RAC car insurance review today.

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RAC Car Insurance reviews (175)

Cancelled Policy

Rac is a disgrace. Young girl 18 agreed to her policy took initial payment , fitted back box, sent email to tell us a problem spoke to RAC said they would look into it, heard nothing Black box fitted to car, direct debit took and an email after 3 weeks cancelling policy no reason why. Daughter now can not obtain insurance due to age and cancellation ok previous policy and done nothing wrong. RAC refused to refund money and charge 125 cancellation fee and we never cancelled. DO NOT TAKE INSURANVE WITH THIS COMPANY. Reviewed on: 25th January 2022

Not understanding customer needs, terrible attitude.

I worked in the hospitality sector and was laid off owing to the Covid pandemic. Every other company I've had to deal with regarding this issue were sympathetic and usually had strategies in place, not the RAC. We had to sell one car and tried to explain but the RAC didn't want to know and within days had threatened us with a collection agency. Stay away from this company if you want good customer service, It's worth paying the extra. Reviewed on: 5th January 2022

Disgusted

This is breakdown rather than insurance: Disgusted Absolutely fuming. RAC auto renewed my breakdown on a car I no longer own with no warning. I got a text 3 days later telling me it had autorenewed. No pre warning. I had to register and logon to see the renewal cost was £145 which was double last years price of £75!!! They assume you won’t bother checking . I have 14 days to cancel but have to pay a £25 cancellation fee and can’t cancel for the next 4 days as it’s Christmas and they are shut. Disgusted. Update 01.01.2022 - received an email from the compaints department. They will not refund my £25 as it clearly states in the small print it automatically renews. Not surprised but feel feel cheated. I will never use RAC again. Reviewed on: 1st January 2022

Poor communication

When trying to chase up a claim neither they or their brokers responded to my request of claim details and claim cost despite making a complaint and being told it would be responded to in the statutory 5 days. Totally disinterested in trying to resolve my issue Reviewed on: 1st November 2021

Renewed despite direction not to

Renewed despite direction not to in an email and call, renewal was massivlly high got for 59% cheaper, still ignored me and renewed, hung up on me no no claims sent despite having it and wanted to charge me for less than a days cover, no call back from manager as requested, twitter team also ignored me. so terrible service. Reviewed on: 1st November 2021

They are not interested in helping

I’ve driven my car 300 miles in the last year due to COVID. I know this because I just had my MOT. So when my daughter’s partner had his car written off it made sense to let him use mine. He was not at fault. Sat at home when a delivery driver ploughed in to his parked car. He’s in his 30s, employed as a professional driver. Lots of no claims, no accidents, no convictions. You’d think it’d be a simple admin fee and small increase. Not with RAC. New 12 month policy at double the cost plus an admin fee of £25. Avoid at all cost! Reviewed on: 22nd October 2021

Rubbish service, stay away, don't touch them!

Misled when trying to cancel the policy by customer services when I contacted them to advise that car had been sold. Not told there would be a cancellation fee levied plus a late payment fee for the direct debit being cancelled. Once that had been settled they levied another addtl fee for something else without any advice to me. Reviewed on: 18th September 2021

Would not even recommend RAC to an enemy

Wouldn’t recommend it to my worst enemy. Staff are clueless and have no communication with one another and gave me 3 different ETA. With little updates. I had to call them personally to get updates Made me wait almost 4 hours on my own at night time on the motorway. Disgusting service, lied about not being able to book a taxi prior to mechanic being on the way but 3 hours later they booked a cab with no mechanic on the way. AVOID RAC AT ALL COSTS! Reviewed on: 15th September 2021

Terrible Company

Absolutely the worst company to insure your car with - AVOID AT ALL COSTS. Completely uninterested in your requirements basically 'the computer says, no' Was charged £55 cancellation fee for being 3 days without a car - they would not allow me to keep my cover until my new car arrived. I would never insure with them ever again. Reviewed on: 3rd September 2021

Disabled driver unfriendly

On the 23rd of August Not only did it cost £135.22 to cancel my insurance for the 31st August they canceled it straight away so I am a disabled driver lifted without a car for 8 days Reviewed on: 23rd August 2021

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