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RAC: Car Insurance reviews

Name: Car Insurance
Rating: 1.85 (175 reviews)

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1.74

Based on 175 reviews, last reviewed 24th Sep 2024

500% increase in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

14%

75%

Latest highest rating:

5

Customer service Excellent customer service and attention to detail Reviewed on: 4th September 2024

Latest lowest rating:

1

The absolute worst insurance company I've ever been... The absolute worst insurance company I've ever been with. I had to fight for a copy of my policy and was questioned why I wanted it. Online chat 'Anth... Read more Reviewed on: 24th September 2024

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About this product

At Smart Money People, we collect RAC car insurance reviews from genuine RAC customers to help you make an informed decision when choosing your next insurer.

RAC was founded in 1897, best known for its breakdown cover. The company offers a range of car insurance policies, including pay-by-mile, temporary, learner driver, young and new drivers, and classic car insurance. Check out our RAC car insurance reviews to see how genuine customers rate these policies.

Everybody’s requirements for car insurance are different, so consider what’s most important to you before choosing a new provider. Perhaps you want a basic third-party level of cover for the lowest cost? Or maybe you want a fully comprehensive cover with additional add-ons. Whatever your needs, find out how satisfied existing customers are by reading the RAC car insurance reviews on Smart Money People.

Have you had a car insurance policy with RAC? Share your experience with our Smart Money People community to help other drivers just like you. Together, we can help people like you make better decisions. Did you have any experience with RAC’s customer service team? Did you have any issues arise throughout the term of your policy? How well were these problems dealt with? Were you satisfied with the level of cover you received for the price of the policy? Leave an RAC car insurance review today.

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RAC Car Insurance reviews (175)

Great

Best service at a good price fast and efficient Reviewed on: 18th July 2022

Extortionate Cancellation Fee

Abosolute rip off when cancelling a policy if you sell your car Reviewed on: 24th May 2022

Absolute shambles of a company

“If i could give 0 stars i would. Worst insurance company I’ve ever dealt with. In am accident i. January reported straight away. Received a text message in April to say a claim was made against me and that was the last i heard anything. Tried several times to contact them and got nowhere. Passed about departments and cut off. Finally received a phone call in May from some travel bureau who informed me about the goings on of the claim as RAC clearly don’t care for their customers enough to keep them updated! Quick to take your money and to send out renewal quotes!! Reviewed on: 9th May 2022

Terrible

The Worst company ever. Do not buy any service from it. Reviewed on: 30th April 2022

The worst company ever

had a provisional licence holder on the policy. He passed and would now never drive the car. But since he has now passed, I had to do one of 2 things. Either change his details to full, or remove him from the policy. If not, any other driver if they were to be involved in any accident, the insurance would be void. And they charged me 250 to remove him from the policy. Reviewed on: 22nd April 2022

Terrible customer service and fees charged

Charges are made to the customer for the payment card not going through. You can't change the bank details online if it's an outdated card, and it's a nightmare to get through on the phone. They charge you 20 pounds for a failed payment fee regardless of the reason. Disgusting service. Reviewed on: 18th February 2022

Insurance - Appalling Customer Service

If you go with this company and have problems be aware that their system is designed to make it as difficult as possible to contact them. You have to go through their call service who usually take 15 minutes to answer, they are the only people who can contact customer care to make a complaint. Customer care do not have an email address or a telephone number, and it can be a couple of weeks before they get back to you, only to acknowledge they are looking into the problem and say they need another month to look into it. Links to contact them do not work. Do not expect them to resolve any problem you may have, avoid at all costs if you value your sanity! Reviewed on: 9th February 2022

False promises

Had a black box which was sold to me as this would lower my insurance on Renewal if I kept over 30s. I average around 70 Called them as my renewal was more than last year last year 700. This year 1000 they haven’t taken the box into consideration one bit. Which is a shame and a complete con DO NOT BOTHER getting the black box. It WONT reduce ur insurance Reviewed on: 5th February 2022

Complete rip-off!!

RAC deserves minor star. We took up an insurance policy with them on the 14th of January 2022. Despite we have got 5 year unprotected no claim discount, they enforced extra document check on us. We cancelled the policy on the 30th, effective on 1st of February. I have received their refund of £191.62 today out of the £648.11 I have paid for one year’s premium. £456.49 has been deducted for 16 days of cover, what a COMPLETE RIP-OFF!! I have decided to submit my official complaints to the Financial Conduct Authority and the Ombudsman for justice. This company has been blacklisted by me from now on. Xinquan Ou/Freda Ou Reviewed on: 2nd February 2022

Complete rip-off!

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