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RAC: Car insurance reviews

Name: Car insurance
Rating: 1.82 (180 reviews)

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1.72

Based on 180 reviews, last reviewed 23rd Jan 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

14%

75%

Latest highest rating:

5

Customer service Excellent customer service and attention to detail Reviewed on: 4th September 2024

Latest lowest rating:

1

I STRONGLY advise people not to insure a car with Ra... I STRONGLY advise people not to insure a car with Rac I joined solely on the quote of £411 I Paid for the year Then was charged a extra £128 I wish I ... Read more Reviewed on: 23rd January 2025

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About this product

RAC car insurance is award winning and provided by a panel of selected insurers.

With RAC Online cover you can choose to manage everything yourself digitally and benefit from lower fees. All RAC car insurance policies include a 24/7 claims helpline and 60-day EU cover.

RAC car insurance reviews help you find out what it’s really like to be a customer. If you’ve used RAC before, you can also leave a review and share your experience.

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RAC Car insurance reviews (180)

Appalling

They are impossible to contact, do not reply if you leave a message, claim they haven't recieved information when it has been sent to them multiple times and seem unwilling to perform basic insurance functions such as consider a claim. Reviewed on: 2nd August 2022

Sympathetic

During a claim everything was made clear to me of the process from start to finish. Reviewed on: 26th July 2022

RAC are Crazy don't use them

Had my car insurance with RAC insurance for many years so decided to take the private plate off Mot the vehicle when it's needed in two months then look to sell it as I don't use it very much but with the car insurance due now. I phoned the RAC up to renew my insurance for the year and said that I would probably be selling it after a couple of months after it mot as we don't use it.....Then they said sorry we can't insure you then....WHAT!!! We can't insure you if you know your going to sell the vehicle after a couple of months...... FINE..... Now insured with the AA and as for my RAC cover that we have had for 10 year and never needed well I don't care if the AA are more expensive I will be going with them. NEVER AGAIN WILL WE USE THE RAC. .....RAC VERY POOR SERVICE.... Reviewed on: 25th July 2022

Ridicoulous Charge

My Landord of my house, wishes to sell up, this means i had to find some new place to live, imagine my horror to be told there is an admin charge of £25 to change address. Its all paperless, so its quite clearly a money grabbing excersie, I will simply not renew my policy with them, DO NOT USE Reviewed on: 25th July 2022

DO NOT USE

The worst experience of my life. I insured with a name I had confidence in, after an accident not my fault I’ve had to take a loan to buy the same car because the shocking IMS claim managers are shockingly bad. Heard not a thing for 3 weeks until I finally managed to contact them. RAC do not want to know or help. Useless company. Worst thing I ever did was insure with them. DO NOT USE RAC you have been warned, when you need them you’re on your own. Reviewed on: 20th July 2022

Great

Best service at a good price fast and efficient Reviewed on: 18th July 2022

Extortionate Cancellation Fee

Abosolute rip off when cancelling a policy if you sell your car Reviewed on: 24th May 2022

Absolute shambles of a company

“If i could give 0 stars i would. Worst insurance company I’ve ever dealt with. In am accident i. January reported straight away. Received a text message in April to say a claim was made against me and that was the last i heard anything. Tried several times to contact them and got nowhere. Passed about departments and cut off. Finally received a phone call in May from some travel bureau who informed me about the goings on of the claim as RAC clearly don’t care for their customers enough to keep them updated! Quick to take your money and to send out renewal quotes!! Reviewed on: 9th May 2022

Terrible

The Worst company ever. Do not buy any service from it. Reviewed on: 30th April 2022

The worst company ever

had a provisional licence holder on the policy. He passed and would now never drive the car. But since he has now passed, I had to do one of 2 things. Either change his details to full, or remove him from the policy. If not, any other driver if they were to be involved in any accident, the insurance would be void. And they charged me 250 to remove him from the policy. Reviewed on: 22nd April 2022

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