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Martin Murray

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Review of the RAC, Car insurance:
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Insurance - Appalling Customer Service

1
If you go with this company and have problems be aware that their system is designed to make it as difficult as possible to contact them. You have to go through their call service who usually take 15 minutes to answer, they are the only people who can contact customer care to make a complaint. Customer care do not have an email address or a telephone number, and it can be a couple of weeks before they get back to you, only to acknowledge they are looking into the problem and say they need another month to look into it. Links to contact them do not work. Do not expect them to resolve any problem you may have, avoid at all costs if you value your sanity! Reviewed on: 9th February 2022

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