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RBS: Basic Current Account reviews

Name: Basic Current Account
Rating: 4.12 (237 reviews)

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4.03

Based on 237 reviews, last reviewed 2nd Apr 2025

700% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

61%

14%

10%

Latest highest rating:

5

Very happy with RBS service. Very happy with RBS service. Offered a customer health check a few years ago which helped get me the right accounts for me. Only negative is the closi... Read more Reviewed on: 2nd April 2025

Latest lowest rating:

1

Want to be an internet bank so after 250 or so years... Want to be an internet bank so after 250 or so years decided that they don’t need branches Reviewed on: 24th October 2024

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About this product

RBS Basic Current Account reviews come from people like you! With so many different current accounts now available, you can read these honest RBS Basic Current Account reviews to find out what life as a RBS customer is really like. And remember, if you are a RBS customer, you can write a short review here to help other potential customers. Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of RBS ...

RBS Basic Current Account reviews (237)

Review of the RBS, Basic Current Account:

Suppose it's not a bad current account

... but the interest is awful and they fairly consistently change the T&Cs as it suits them. I'd probably feel much better about my bank, where it not for the fact that they technically owe me, as a taxpayer, several tens of thousands of pounds after their bailout. Reviewed on: 4th April 2017

Great security features.

Their App is easy to use and easy to move money around . Poor interest rates. Very security minded, saved me from being scammed a number of times. Reviewed on: 1st March 2024

Current account holder for many years and very happy...

Current account holder for many years and very happy with service Reviewed on: 19th February 2024

A bit behind the curve on online

Longest bank account a bit behind the curve on online/app - bit annoyed at upsell and “did you know…” boring distracting information in their app. Also just because you have a brand colour don’t use it for everything the text doesn’t read well Reviewed on: 15th February 2024

Always seems a little clunky.

Always seems a little clunky. But they try but whole set up is too big with chatbots. Nonpersonal contact. Reviewed on: 15th February 2024

Bank of Mum

Very friendly staff, very polite on line and in bank, outdoor not do enough for you Reviewed on: 29th August 2023

£200 Switch offer complete joke

I made the switch and was expecting £200 to be in my account within 7 calendar days in accordance complaint RBS swith offer terms and conditions. I met all criterias and it is now well over 7 calendar days and nothing has come through. Called RBS customer service couple of times and was told, yes i have met all criterias and they don't understand why the £200 has not been paid. Then told my only way to reach out to the switch team was via the app CORA. 2 days on no reply from ... Reviewed on: 9th August 2023

Shocking service

I have tried to purchase a vehicle. RBS made it so difficult with regard to ‘capping’ the transferable amount that I missed the collection date. This is MY money, not yours. You do not have the right to stop me from using my OWN money to make a purchase. I will be switching banks on the back of this. Reviewed on: 15th July 2023

Great Bank

I have held my account for over 10 years with RBS and always had great customer service and the app lets me do everything I need from the convenience of my own home Reviewed on: 1st June 2023

Best among the best

Friendly and best customer services Reviewed on: 15th May 2023

Great

Great to be banking with, caring and great customer services Reviewed on: 11th May 2023

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