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RBS: Basic Current Account reviews

Name: Basic Current Account
Rating: 4.13 (238 reviews)

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4.05

Based on 238 reviews, last reviewed 13th Apr 2025

800% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

62%

13%

10%

Latest highest rating:

5

Been with them for 7 years RBS provide multiple accounts for different needs. I have been banking with them since I was 15 at school and developed my accounts as I grew up. I ha... Read more Reviewed on: 13th April 2025

Latest lowest rating:

1

Want to be an internet bank so after 250 or so years... Want to be an internet bank so after 250 or so years decided that they don’t need branches Reviewed on: 24th October 2024

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About this product

RBS Basic Current Account reviews come from people like you! With so many different current accounts now available, you can read these honest RBS Basic Current Account reviews to find out what life as a RBS customer is really like. And remember, if you are a RBS customer, you can write a short review here to help other potential customers. Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of RBS Basic Current Account reviews. Together, we can make financial services work better for everyone.

RBS Basic Current Account reviews (238)

Review of the RBS, Basic Current Account:

£200 Switch offer complete joke

I made the switch and was expecting £200 to be in my account within 7 calendar days in accordance complaint RBS swith offer terms and conditions. I met all criterias and it is now well over 7 calendar days and nothing has come through. Called RBS customer service couple of times and was told, yes i have met all criterias and they don't understand why the £200 has not been paid. Then told my only way to reach out to the switch team was via the app CORA. 2 days on no reply from Cora. RBS were very fast for the switch over but now they don't want to know me or the £200 offer. If a business states 7 calendar days and they don't meet this promise, then does it matter if they take a day, week, month or a year? The 'within 7 calendar days' criteria hasn't been fulfilled by RBS. They failed. I've complained but no confirmation or acknowledgement of my complaint. I am regretting it now... So called 'CORA' is a complete joke. Communication overall very poor. Majority of staff not so friendly. Reviewed on: 9th August 2023

Been with them for 7 years

RBS provide multiple accounts for different needs. I have been banking with them since I was 15 at school and developed my accounts as I grew up. I have 5 different accounts that I can easily access and view on the app. They offer good interest rates on savings accounts, better deals on mortgages for customers and are easily available to chat on phone, online or in store. Reviewed on: 13th April 2025

Very happy with RBS service.

Very happy with RBS service. Offered a customer health check a few years ago which helped get me the right accounts for me. Only negative is the closing of local branches but I am mostly a digital banker so I can see why they've had to do this. Reviewed on: 2nd April 2025

All round brilliant

Easy and secure app. Good interest rates. Easy to browse other savings or accounts available to you. Good accurate credit score updates. Easy to monitor and track areas of spend. Reviewed on: 18th March 2025

All round excellence....

I'm not a customer of great wealth, in fact I do have an overdraft facility which I occasionally have the need to use, however my bank (who I've been with since the early 1980s) have always treated me respectfully and offered assistance when they felt I needed it and which at times I have accepted. They have looked after me personally when I had a local branch, and are now continuing to do so over the internet. My account fluctuates due to the fact my pension date changes, but they take this into consideration and always inform me when I am about to go into my overdraft. This account has suited my needs and RBS have always been fair and helpful and have always been there for me. I would, and have done many times, recommended RBS to friends and family. Needless to say I would never change banks; why should I when, as such a lowly customer, I receive such excellent service. Reviewed on: 27th February 2025

Excellent service

Despure Jo local branch I get excellent service through natwest Reviewed on: 26th February 2025

They're fine if you're too lazy to find better

They're fine if you want a basic bank account with no interest or perks and can overlook their involvement in most financial scandals. Reviewed on: 26th February 2025

Great local branch giving a top class service.

Great local branch giving a top class service. All banking needs met, and carried out in an orderly manor. Also free with no payments required. Online access is also very well presented and always avaliable Reviewed on: 26th February 2025

I've been with RBS since the Route 17 days and they'...

I've been with RBS since the Route 17 days and they're just the best ever. Also, their banking app is the most complete I've ever used. Reviewed on: 26th February 2025

The best!

This is the best bank I have ever had to work with! Reviewed on: 26th February 2025

5* to rbs

Fantastic banking easy app when your not tec savy like me Reviewed on: 23rd February 2025

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