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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.31 (498 reviews)

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4.32

Based on 496 reviews, last reviewed 6th Feb 2025

63% increase in 5 star reviews

in the past 90 days

20% decrease in 1 star reviews

in the past 90 days

68%

14%

Latest highest rating:

5

Saffron - the number one Building Society Lisa Holden has 10/10 customer service skills. Lisa had simplified things for me to better understand the process along with the next steps to get the... Read more Reviewed on: 6th February 2025

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Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025

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About this product

Buying a new home is an exciting time for anyone, but finding the right mortgage product can be difficult. We collect Saffron Building Society mortgage reviews to help you make an informed decision when finding the right lender for you.

Saffron Building Society is a mutual organisation offering a wide range of mortgage products. Before taking out a mortgage product make sure that you’re confident with the terms, conditions and interest rates. Always consult the lender or an independent advisor if you need help understanding your options.

Are you interested in Saffron Building Society mortgages? Find out what mortgage products borrowers have taken out and if they have been satisfied with their choice. Learn more about the application process and customer service. Find out if borrowers would recommend the Society. All of this and more can be found in our Saffron Building Society mortgage reviews.

Did Saffron Building Society help you buy your dream home? Tell us about your experience with the lender. Was the application process easy to understand? Was the team at Saffron Building Society friendly and helpful? Has the lender kept you up to date with any important mortgage news or changes? Would you recommend the lender and mortgage product to family and friends? Whether good or bad, write an honest Saffron Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Saffron Building Society Mortgages reviews (498)

Review of the Saffron Building Society, Mortgages:

Good friendly phone conversation

Good friendly phone conversation Reviewed on: 17th January 2025

Excellent customer service.

Excellent customer service. Phone is answered promptly and the person who answers is helpful and provides the information I need Reviewed on: 21st September 2024

Alwa.ys friendly and helpful

Every time I have to speak to someone, they are always friendly and helpful. The best thing is that the phone is answered with little or no waiting time. We are very happy with Saffron. Reviewed on: 16th September 2024

New business team are incompetent and slow.

New business team are incompetent and slow. Reviewed on: 13th September 2024

When you need a little extra help - Talk to Saffron.

A very helpful service provided by a very professional company. Reviewed on: 7th September 2024

Great Service from the Mortgage Team

The Mortgage team at SBS are really helpful and proactive - thank you. I am very happy with the service I receive. Reviewed on: 6th September 2024

Never had any issues with Saffron Building Society,...

Never had any issues with Saffron Building Society, always able to get through to someone who can answer query or assist. I have accounts across various other institutions and they could all do with taking a leaf out of Saffrons' book Reviewed on: 5th September 2024

Lisa was super helpful with my query and very friend...

Lisa was super helpful with my query and very friendly throughout. Lovely helpful phone manner. Reviewed on: 5th September 2024

Unsatisfactory

For the first 5 years my mortgage was fixed at a competitive rate , it has now shot up dramatically. I’m looking for a new mortgage provider right now and will pay this off as soon as I’ve signed the new mortgage . If Saffron cared about their clients they should have contacted me to possibly offer me a market related interest rate on my current mortgage and kept me on as a customer. The only contact I’ve had is this email asking me to rate their services! Reviewed on: 4th September 2024

Not great as First Time Buyers!

In all honesty, we had an awful experience with Saffron Building Society as first time buyers. We found that they asked for the strangest documentation in order to finalise our mortgage - including my partners CV???? Once we had satisfied their requests, they then came back with further ridiculous queries, some of which was not relevant to our purchase whatsoever. I have worked in estate agency for 10 years and have never come across a lender with such awkward requests, which ultimately delayed our completion. Purchasing a property for the first time should be an exciting experience but all we endured was stress. I will however say that the customer service representative I spoke to on the online chat service (after we had completed) was helpful and polite - but unfortunately this isn’t enough to have altered our decision not to use them again in the future. Reviewed on: 4th September 2024

Very friendly staff member who went out of her way t...

Very friendly staff member who went out of her way to be helpful. Reviewed on: 21st August 2024

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