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Saffron Building Society: Mortgages reviews

4.30
Based on 487 reviews, last reviewed 29th Jan 2025
56% increase in 5 star reviews
in the past 90 days
20% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
67%
See only 4 star reviews
14%
See only 3 star reviews
7%
See only 2 star reviews
5%
See only 1 star reviews
7%

Latest highest rating:

5

I rang to amend the bank details for our Direct Debi... I rang to amend the bank details for our Direct Debit on our monthly mortgage payment. The lady was very helpful and we made the changes with no probl... Read more Reviewed on: 29th January 2025
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Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025
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Joanna M

About this product

Buying a new home is an exciting time for anyone, but finding the right mortgage product can be difficult. We collect Saffron Building Society mortgage reviews to help you make an informed decision when finding the right lender for you.

Saffron Building Society is a mutual organisation offering a wide range of mortgage products. Before taking out a mortgage product make sure that you’re confident with the terms, conditions and interest rates. Always consult the lender or an independent advisor if you need help understanding your options.

Are you interested in Saffron Building Society mortgages? Find out what mortgage products borrowers have taken out and if they have been satisfied with their choice. Learn more about the application process and customer service. Find out if borrowers would recommend the Society. All of this and more can be found in our Saffron Building Society mortgage reviews.

Did Saffron Building Society help you buy your dream home? Tell us about your experience with the lender. Was the application process easy to understand? Was the team at Saffron Building Society friendly and helpful? Has the lender kept you up to date with any important mortgage news or changes? Would you recommend the lender and mortgage product to family and friends? Whether good or bad, write an honest Saffron Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Saffron Building Society Mortgages reviews (487)

Review of the Saffron Building Society, Mortgages:

Expat Landlord

5
For my situation being an Expat landlord not that many choices but always friendly informed staff and really helpful and very reactive. Reviewed on: 17th January 2025

I rang to amend the bank details for our Direct Debi...

5
I rang to amend the bank details for our Direct Debit on our monthly mortgage payment. The lady was very helpful and we made the changes with no problems. Very fast service and wasn’t on hold for long which is always a bonus! Reviewed on: 29th January 2025

Wonderful, efficient service

5
It was wonderful to speak to a human being who was not only extremely pleasant, but highly efficient. It is a great improvement on the service I receive from my High Street Bank Reviewed on: 29th January 2025

Knowledgeable and professional..

5
Kim from Retentions receives 5 stars. She was very knowledgeable and professional over the phone. It was a pleasure to deal with her. Saffron, however, scored a "neutral" score for "value for money". It is great that they have products for overseas residents, but it is a shame their rates are not competitive when compared to their domestic market products. Reviewed on: 28th January 2025

Knowledgeable and professional..

5
Kim from Retentions receives 5 stars. She was very knowledgeable and professional over the phone. It was a pleasure to deal with her. Saffron, however, scored a "neutral" score for "value for money". It is great that they have products for overseas residents, but it is a shame their rates are not competitive when compared to their domestic market products. Reviewed on: 28th January 2025

Exactly optional customer service from Lisa.

5
Exactly optional customer service from Lisa. Where there is an opportunity to improve is to make your retention rates more competitive vs other lenders. If you could put in place a small fee to offset the rate change this may be a better approach. Reviewed on: 28th January 2025

friendly service

5
Service personnel are always friendly, helpful and answer the questions quickly and efficiently Reviewed on: 28th January 2025

Rates are not so good

4
good customer service but your rates are quite high Reviewed on: 28th January 2025

Great service, solid products, actual humans

5
I've been with Saffron for almost 5 years. They were one of the few that could offer the financial product I needed. But over those years the communication has been excellent, and today I called them and a human being answered straight away! That is unheard of these days. Great service, solid products, and long may building societies continue to exist in this country. Reviewed on: 28th January 2025

Knowledgeable and friendly

5
Rang to switch product, phone was answered quickly by a friendly, knowledgeable and thorough rep Reviewed on: 28th January 2025

Warm, knowledgeable and friendly

5
Warm, knowledgeable and friendly Reviewed on: 28th January 2025

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