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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.58 (3942 reviews)

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4.54

Based on 3,942 reviews, last reviewed 3rd Mar 2025

50% increase in 5 star reviews

in the past 90 days

60% decrease in 1 star reviews

in the past 90 days

78%

12%

Latest highest rating:

5

Good assistance at Counter when I wanted to transfer... Good assistance at Counter when I wanted to transfer an ISA from another provider to the Saffron. Reviewed on: 3rd March 2025

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Latest lowest rating:

1

Tried to load app on tablet after years of no proble... Tried to load app on tablet after years of no problems only to get message saying app now only available on a phone. No communication to say this was ... Read more Reviewed on: 18th December 2024

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

Saffron Building Society Savings reviews (3942)

Review of the Saffron Building Society, Savings:

I visited the Colchester office and as a new custome...

I visited the Colchester office and as a new customer I am very impresse……..I have been looking for new building societies and it is important to me to speak to someone in person…….All staff are friendly and couldn’t be more patient in answering my many questions. Couldn’t recommend enough in comparison to others close by!!!! Reviewed on: 10th September 2024

Good assistance at Counter when I wanted to transfer...

Good assistance at Counter when I wanted to transfer an ISA from another provider to the Saffron. Reviewed on: 3rd March 2025

Very pleased with the service I received.

Very pleased with the service I received. I was able to open an ISA without making an appointment, just walked into the branch and they did it there and then. Reviewed on: 3rd March 2025

Very happy with the service at Colchester branch

Very happy with the service at Colchester branch Reviewed on: 3rd March 2025

I have always been happy with my time saving at Saff...

I have always been happy with my time saving at Saffron Colchester branch and Lewis today helped me Reviewed on: 3rd March 2025

Have had accounts since 1981.

Have had accounts since 1981. Always excellent service Reviewed on: 3rd March 2025

Very friendly helpful staff branch opening hours are...

Very friendly helpful staff branch opening hours are really good like to deal with a person not a machine Reviewed on: 3rd March 2025

Very satisfied with the service given.

I spoke with Stacey Frisenda about transferring some money from Saffron to my bank account. Stacey was a very good communicator, friendly yet professional. The issue was dealt with satisfactorily on the phone and confirmed in an email.. Reviewed on: 2nd March 2025

I Had to go to the brunch at Brentwood office to so...

I Had to go to the brunch at Brentwood office to sort out my savings account. Spoke to Gentleman who's name was Ian Eyo who was very helpful . He took me through all the different saving Rates and also helped me download and install the Building Societies App he was very friendly and made the whole experience very easy Reviewed on: 2nd March 2025

Poor experience turned positive!

I had a very *poor* experience trying to contact Saffron via their phone app & web's messaging function... I would write and sometimes wait days before i got a reply! :-o In an age of instant comms, and at least fast responses from companies, this was very disappointing :-( -- HOWEVER, when i *called*, Lauryn O. answered my call and WHAT A CONTRAST! She was amazing! apologetic for the bad messaging service received, understood immediately what I was trying to do and resolved to serve me swiftly (and she did after the call!) -- while being courteous and polite, and doubly apologetic for her colleagues letting me down. WOW. I was really impressed! :-D Thank you Lauryn - you deserve a pay rise! :-)) Reviewed on: 2nd March 2025

I have found giving maturity instructions to the sta...

I have found giving maturity instructions to the staff very simple. I wish the mobile app was easy to use though Reviewed on: 1st March 2025

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