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J P

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All reviews (3)

Review of the Triodos Bank, Ethical Investments:

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Happy with the Innovative Finance/Ethical Banking ISA

I took out an Ethical Banking / Innovative Finance ISA with Triodos a while back. Have really appreciated watching how they've managed the 4 portfolios i invested into well and 2/4 made particularly good returns! Really recommend them :) Reviewed on: 10th April 2025

Review of the Saffron Building Society, Savings:

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Poor experience turned positive!

I had a very *poor* experience trying to contact Saffron via their phone app & web's messaging function... I would write and sometimes wait days before i got a reply! :-o In an age of instant comms, and at least fast responses from companies, this was very disappointing :-( -- HOWEVER, when i *called*, Lauryn O. answered my call and WHAT A CONTRAST! She was amazing! apologetic for the bad messaging service received, understood immediately what I was trying to do and resolved to serve me swiftly (and she did after the call!) -- while being courteous and polite, and doubly apologetic for her colleagues letting me down. WOW. I was really impressed! :-D Thank you Lauryn - you deserve a pay rise! :-)) Reviewed on: 2nd March 2025

Review of the Saffron Building Society, Savings:

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Missing data, but good & fast customer service answers

Firstly, I was trying to setup the initial SO from my Lloyds a/c into my newborn son's new Saffron savings a/c. I found it strange that that basic info (account # + branch sort code) was _not_ shared in the emails i received following the a/c opening ?? very strange :-? --- However, once i emailed Saffron, my enquiry was dealth with speedily and resolved. Then I had a follow-up issue over the credit interest listed on the Saffron account page - it was misleading (showing 0.05% or something when the account was billed as a 5.8% account.) - Again, emailed them and that was clarified. However, I suggest that this information be more clearly communicated, or a note on the account page (asterix * or something simply explain that the full CR interest will show once a minimum balance is paid into the account!) simple thing to do, but I feel that's missing. Reviewed on: 21st February 2024

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