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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.55 (3583 reviews)

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4.47

Based on 3,583 reviews, last reviewed 19th Dec 2024

2% decrease in 5 star reviews

in the past 90 days

25% increase in 1 star reviews

in the past 90 days

75%

13%

Latest highest rating:

5

It was enhanced by friendly staff. It was enhanced by friendly staff. Reviewed on: 19th December 2024

Latest lowest rating:

1

Tried to load app on tablet after years of no proble... Tried to load app on tablet after years of no problems only to get message saying app now only available on a phone. No communication to say this was ... Read more Reviewed on: 18th December 2024

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

Saffron Building Society Savings reviews (3583)

Review of the Saffron Building Society, Savings:

Always friendly and helpful.

Always friendly and helpful. Sometimes a bit short staffed! Reviewed on: 11th December 2024

Very good and personal and today Debbie very good on...

Very good and personal and today Debbie very good on the counter today Reviewed on: 21st November 2024

Unresponsive service.

My wife died in May. Most of our savings were in two ISAs with the Newbury Building Society. When she died, her balance was transferred to my account. Because the total then went over the guarantee limit, I decided to transfer part to a smaller ISA I have with the Saffron. On 21st August I gave 90 days notice to the Newbury and on 22nd wrote to the Saffron enclosing a completed ISA transfer authority form. Because the notice period was due to expire, last week I called in to the Newbury to check that the transfer would proceed as requested. I was told they had not been contacted by you so telephoned the Saffron while I sat in the Newbury office. I was told by the person who answered my call that someone had telephoned me on 28th August to tell me that what I had asked was not possible as my Saffron ISA was a fixed term one, but that the call "dod not connect" for some reason. After that, no other attempt was made and nobody told me there was a problem despite the Saffron having both my postal and e-mail addresses. I have since moved the required amount to a more responsive society. Reviewed on: 21st November 2024

Online savings account setup

The process to open an online savings account is straightforward. The only thing I would change would be to have access to a copy of the forms I completed. Very detailed and speedy response via online chat. Reviewed on: 20th November 2024

We were served by a young chap & other than one poin...

We were served by a young chap & other than one point that he sought clarification on he was professional & friendly Reviewed on: 20th November 2024

Efficient advice on details changes

Efficient advice on details changes Reviewed on: 20th November 2024

A visit to Saffron is always a pleasant experience.

A visit to Saffron is always a pleasant experience. All aspects of transactions with you are most satisfactory. Reviewed on: 20th November 2024

Great regular saver rates albeit on quite small amounts

Great rates albeit on quite small amounts Reviewed on: 20th November 2024

Good service from Colchester branch

Good service from Colchester branch Reviewed on: 20th November 2024

I renewed an ISA on line.

I renewed an ISA on line. Staff were helpful, pleasant and surprisingly no holding on for ages. Wish I lived near a branch. Reviewed on: 15th November 2024

Excellent service in quick time x Tom was great as w...

Excellent service in quick time x Tom was great as was debbie Reviewed on: 14th November 2024

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