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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.56 (3538 reviews)

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4.48

Based on 3,538 reviews, last reviewed 28th Nov 2024

103% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

75%

13%

Latest highest rating:

4

Polite and helpful We were dealt with politely, and given us the info about savings that we were looking for. They have also offered and set up a meeting with an IFA, a... Read more Reviewed on: 28th November 2024

Latest lowest rating:

1

Unresponsive service. My wife died in May. Most of our savings were in two ISAs with the Newbury Building Society. When she died, her balance was transferred to my account.... Read more Reviewed on: 21st November 2024

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

Saffron Building Society Savings reviews (3538)

Review of the Saffron Building Society, Savings:

Society procedures neec to be improved.

I was unable to transfer money from one of my accounts online despite the fact that I operate all my Saffron accounts online. On the telephone, a very helpful member of staff was able to transfer the money to my nominated account but I couldn't. “Clunky” procedures like that certainly detract for the Society’s appeal to me. Reviewed on: 18th July 2024

Good customer rewards and easy to open accounts

Good customer rewards and easy to open accounts Reviewed on: 28th October 2024

Savings Account Advice

Enquired about savings accounts and got all the information I needed to make an informed decision. Reviewed on: 28th October 2024

Need more staff...

One customer in front of me, at the counter when I entered. 30 minutes before I was finished..Only one person dealing with customers....supervised as only a new starter. Reviewed on: 28th October 2024

Unclear email instructions.

You sent me an email to say that my ISA was about to mature. I decided to act promptly and tried to give maturity instructions on line. Had problems logging in and phoned you, helpful lady got the problem resolved, but still no box for maturity instruction. Phoned again and was told that you can not give online instruction until 14 days before maturity, but this was not stated in the email. Then transferred and was (hopefully) able to give instruction on the phone. Needs a bit of a tidy up. Reviewed on: 28th October 2024

Very happy to help!

I went in to local branch with an enquiry and was greeted promptly and efficiently helped to resolve my enquiry to a successful conclusion. I left fully updated and having updated my savings account to a higher saving rate and much clearer on how I can save and access the account going forward. Reviewed on: 28th October 2024

Easy to communicate with the company.

Easy to communicate with the company. I do follow the interest rates and pick the highest. You do well for regular savers but ghave not yet been number one at the time i want to open or transfer an ISA. Reviewed on: 28th October 2024

I was unable to locate the maturity manager online

I was unable to locate the maturity manager online so ended up sending a series of messages to give my instructions. Responses were prompt, but would have preferred to be shown the options and make my choice in one login session. It would also have helped to be pointed towards the members only account. I found out about it by chance. Reviewed on: 28th October 2024

Local convenience abd good value

You have a branch not far from where I live (the one on Market Hill Royston), so it's easy to pop in; some of your products offer good rates for savers so are worth taking up. It's just pure laziness, why go to Timbuctu if I can shop in Royston. Reviewed on: 24th October 2024

My issue was dealt with promptly

When I called for assistance my call was answered promptly and the advisor solved my problem on the first interaction Reviewed on: 24th October 2024

I am a Ware customer and using the shuttle to get to...

I am a Ware customer and using the shuttle to get to Royston. Looking forward to the Ware branch re-opening. Reviewed on: 22nd October 2024

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