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Saffron Building Society: Savings reviews

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4.76
Based on 6,350 reviews, last reviewed 27th Mar 2026
106% increase in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
83%
See only 4 star reviews
10%
See only 3 star reviews
3%
See only 2 star reviews
2%
See only 1 star reviews
2%

Latest highest rating:

5

customer service excellent helpful supp... customer service excellent advisor very helpful support and professional service definitely 100 percent glad we moved our savings to you Reviewed on: 27th March 2026
Sharon Foster's avatar
Sharon Foster

Latest lowest rating:

1

There wasn't 'normal' online servicing of the saving... There wasn't 'normal' online servicing of the savings account available. Reviewed on: 15th February 2026
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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Savings reviews (6350)

Queues in the branch

3
Service good, however each time I have visited SW (different times different days) I have had to queue for anything up to 30 minutes - one day I had to leave after queuing for around 15 minutes, as I had to be somewhere, and it was obvious I would not be able to get to the appointment in time. For the accounts I have I am not allowed online access, so I have no alternative but to come into the branch Reviewed on: 15th January 2024
Christine's avatar
Christine

Very reliable and I can trust my money with you...

5
Very reliable and I can trust my money with you guys Reviewed on: 15th January 2024
Madison D's avatar
Madison D

Outstanding customer service

5
I visited your Royston branch to transfer some money from my savings account to my bank account and found the whole process very quick, simple and effortless. The staff were extremely friendly and helpful. Reviewed on: 10th January 2024
Beverley M's avatar
Beverley M

Customer service as it should be

5
I have to praise Trinity in the Colchester branch for her excellent customer service her first rate professionalism. By chance I popped into branch to get my grandchildren’s books update- only to find maturity directions were not as I requested. This young lady spent a good deal of time sorting everything out in a professional reassuring manner. The level of customer service she offered is something that is unfortunately missing in today’s busy world . An absolute pleasure to deal with and an asset to Saffron Building Society Reviewed on: 9th January 2024
Nikki19's avatar
Nikki19

5 out of 5

5
I have always found staff to be personable, knowledgable & helpful. Interest rates are good although there are better rates offered by competitors Reviewed on: 6th January 2024
Jean C's avatar
Jean C

Savings Review

4
Haven't received any written confirmation about the new bond. Reviewed on: 2nd January 2024
Saffron Member's avatar
Saffron Member

Savings Review

2
Never resolved the problem Reviewed on: 1st January 2024
Saffron Member's avatar
Saffron Member

Savings Review

5
Nothing - I have always had good experiences with Saffron Building Society Reviewed on: 30th December 2023
Saffron Member's avatar
Saffron Member

Savings Review

2
I would have liked an answer to my query, not simply a regurgitation of what I had previously looked up on the website. Reviewed on: 30th December 2023
Saffron Member's avatar
Saffron Member

Savings Review

5
Appreciating that you need more security, you wanted a mobile no. to verify us. My wife's mobile is for emergencies only and many people of our age do not have them but we were able to use our e-mail addresses to get into our accounts. Reviewed on: 29th December 2023
Saffron Member's avatar
Saffron Member

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