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Saga: Car Insurance reviews

Name: Car Insurance
Rating: 4.84 (5325 reviews)

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4.74

Based on 5,325 reviews, last reviewed 23rd Oct 2024

350% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

good renewal price. dont rip you off good renewal price. dont rip you off Reviewed on: 7th September 2024

Latest lowest rating:

1

I wouldn't know where to start. I wouldn't know where to start.I started this claim in 2022 following a water leak. Communication is dire. I'm still awaiting a return call from Saga ... Read more Reviewed on: 23rd October 2024

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About this product

Saga offer three levels of car insurance for over 50s – Saga Standard, Saga Select and Saga Plus.

All policies have an uninsured driver promise protecting your no claims discount and no excess to pay if you're hit by an uninsured driver. Depending on the policy, there are extras you can add on to the policy to provide more protection.

Saga car insurance reviews help you find out what it’s like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

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Saga Car Insurance reviews (5325)

Car troubles

Car damaged by other driver garage car was repaired at were a nightmare, Saga understand my complaint and generated a fair money settlement because of delays and paperwork errors. Reviewed on: 18th July 2022

A complete let-down

I have always thought that Saga was a trusted name in insurance. However after the treatment I have received over the last three trying to settle a claim after someone crashed into us I cannot express anything but disappointment. Saga washed their hands completely of the case, referring us to their underwriters who bogged us down in a lengthy legal dispute even though the other driver admitted full responsibility. Reviewed on: 16th July 2022

Decent cover

OK and as I am lazy and they have good customer service I continue using. Reviewed on: 12th July 2022

Just can't speak to them

I had an accident on Saturday. Reported it on Sunday and got a claim number. Told I would get a call on Monday. Now Thursday. Despite emailing them (No reply) and calling (told very busy, call back later and the line goes dead). So Far ZERO customer service. Reviewed on: 30th June 2022

Shocking service

One of their customers hit me. I’ve won my claim and been chasing my access for 5 WEEKS!! They ignore my emails and trying to speak to someone on the phone is IMPOSSIBLE. Good luck to anyone that takes out a premium with them or god forbid has an accident with their terrible drivers. Matter is still ongoing and I’ve now had to formally complain. Awful service. I’d recommend my insurance AGEAS-amazing. Saga? TRAGIC. Reviewed on: 10th June 2022

The worst customer service

All fine until I claimed for a windscreen replacement. They sent National Windscreens to do the work. Heavy handed fitter damaged my car dash while doing the job. Subsequently denied it of course. Saga said it wasn’t their problem and there was no basis for me to claim on my insurance for the damage their agent had inflicted. Outrageous. Reviewed on: 6th June 2022

I would give them no stars if i could

i would give saga no stars if i could,i had my catalytic converter stolen from my vehicle on 31st march and gave them details same day,they told me my car would be a total loss as it was an old car and i couldnt have a courtesy car as it is a theft,i have been phoning and emailing them to no avail eventualy engineer came out 28th april and looked at it and took pics and said it would be total loss,since then i have been calling aprox 40 times all i get is a message saying due to global events they cant answer the phone and email says they will get back to you but they never do,i'd like to know what global events are stopping them answering the phone or email for a total loss claim yet they answer the sales line no problem,i have now been waiting over 2 months with no car like a prisoner in my own home,cancelling appointments then rebooking and rebooking again,i would never use saga again. Reviewed on: 4th June 2022

Atrocious poor sevice

That do not answer the phone or reply to e-mails unless they are taking your money avoid this company at all cost. Their service is at best atrocious, you have been warned.move on to a decent company you won’t regret it Reviewed on: 25th May 2022

Atrocious poor servce

Do not get involved with saga car insurance, when you need them they do not answer the phone or e-mails unless they are taking your money, their service overhaul is atrocious,you have been warned Reviewed on: 25th May 2022

No fault accident claim

I must let people know about the atrocious service received when another car ran into my wife's car. It's been a week now and still no further forward. the automatic help line tells you to send an email and then automatically cuts off. Now 3 days later and still no response to the email. Disgusting service ! Reviewed on: 21st April 2022

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