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Saga: Car Insurance reviews

Name: Car Insurance
Rating: 4.84 (5325 reviews)

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4.74

Based on 5,325 reviews, last reviewed 23rd Oct 2024

350% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

good renewal price. dont rip you off good renewal price. dont rip you off Reviewed on: 7th September 2024

Latest lowest rating:

1

I wouldn't know where to start. I wouldn't know where to start.I started this claim in 2022 following a water leak. Communication is dire. I'm still awaiting a return call from Saga ... Read more Reviewed on: 23rd October 2024

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About this product

Saga offer three levels of car insurance for over 50s – Saga Standard, Saga Select and Saga Plus.

All policies have an uninsured driver promise protecting your no claims discount and no excess to pay if you're hit by an uninsured driver. Depending on the policy, there are extras you can add on to the policy to provide more protection.

Saga car insurance reviews help you find out what it’s like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

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Saga Car Insurance reviews (5325)

No stars at all, completely useless company

Car hit while parked. The third party admitted fault. I have fully comp. insurance with SAGA. I originate a claim and provide all details requested. I hear nothing from SAGA, no telephone calls, no emails. I did get a call from the third partys insurer! I contact SAGA again, they take forever to answer the phone. They request more photographs which I supply. Still no responses from them. I contact them again, and they want yet more photos of the inside of the car, which they did not ask for originally. A simple replacement of a damaged wing that I expected to be fixed within two weeks still waiting on SAGA. Never buy any of their products. They appear totally incompetant. Reviewed on: 12th September 2022

Genuine claim that SAGA just keep delaying any solutions

Driving back on a motorway from France on May 11th in severe rain when the vehicle in front drove over some metal work which hit my car and windscreen , damage had occurred but we could not stop on a motorway. SAGA have not responded in any way trying to solve the problem- I had to get the windscreen replaced as it was illegal to drive and now after 4 months I am still waiting to get the paintwork completed. The policy ran out approx 1 month ago and I am certain I will not renew with SAGA due to their methods of insurance cover. They simply do not respond to anything and you are left stranded. Try to avoid this company as they are simply useless. Reviewed on: 8th September 2022

Increased excess.

I’ve been with Saga now for quite a few years. Insuring two cars separately. I’ve made no claims in over 20yrs, no points on my licence . Basically no change . I took out the 3 year guaranteed premium fix but when it’s come for renewal this month September the premium has stayed fixed but they have increased my excess to £650 from £400, making a total of £900 with the £250 voluntary. I’ve made a complaint and asked not to automatically renew. I’ve not heard anything back from them as yet. It cannot be right the way they are doing this. I reckon a lot of people with just let it renew thinking the terms are the same as last year as is the premium. Its underhand and I wasn’t told about the increase in excesses when I took out the 3yr fixed premium . Reviewed on: 1st September 2022

Dreadful

On their Saga Plus policy they promise to keep the same price for 3 years so I expected the policy to automatically renew on this basis. When I realised this was not the case and so was 2 days late in renewing they refused to honour this and gave a new quote which was over £250 more than previous year on the same car. This is appalling and they have lost my business and several friends who were going to move to Saga. There was no flexibility whatsoever. Appalling - avoid. Reviewed on: 22nd August 2022

SAGA HAVE NOT PAID OUT ON GENUINE MOTOR INSURANCE CLAIM TO DATE

Someone reversed into our classic mini last November. It has been off the road since it needed an MOT in January. It was taken away for assessment and returned with significant additional damage. Do not even think about Saga motor insurance it is shockingly ineffective. Reviewed on: 15th August 2022

Do Not Deal With This Company

You need to speak to them, after listening to the excuses about how the global situation is affecting the industry, you wait for an hour on the phone. Your call is finally answered by someone who tells you they can register a call back for you in 24hrs, they cannot escalate or contact anyone else. You register for them to call you back, THEY DON'T CALL BACK. REPEAT AND REPEAT.. Reviewed on: 15th August 2022

Car Insurance

Value for money cover and efficient service Reviewed on: 12th August 2022

Very professional

Today I simply needed to inform Saga of a change to vehicle and hence registration plate update. The person I spoke to was very professional and the service was excellent. Unfortunately I didn’t get his name. First class customer service. Reviewed on: 1st August 2022

Fixed Price Guarantee

Brilliant idea to fix price for a number of years as it saves time having to review offers annually. Reviewed on: 19th July 2022

Car troubles

Car bumped the person who bumped me was also with saga caused confusion with paperwork garage recommended was hopeless,saga awarded damages because or unacceptable delays Reviewed on: 18th July 2022

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