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Saga: Car insurance reviews

Name: Car insurance
Rating: 4.84 (5331 reviews)

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4.76

Based on 5,331 reviews, last reviewed 14th Jun 2025

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Saga. Is human centric Having used more than a dozen different providers for vehicle insurance across thirty years nobody has even come close to Saga. You are treated as a h... Read more Reviewed on: 14th June 2025

Latest lowest rating:

1

Very disappointing!!!! Wont ever use again!!!! I offered my home and car insurance to Saga, purely by accident , but as a young 65 year old thought they’d offer a good deal. But how wrong was I. Ab... Read more Reviewed on: 23rd April 2025

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About this product

Saga offer three levels of car insurance for over 50s – Saga Standard, Saga Select and Saga Plus.

All policies have an uninsured driver promise protecting your no claims discount and no excess to pay if you're hit by an uninsured driver. Depending on the policy, there are extras you can add on to the policy to provide more protection.

Saga car insurance reviews help you find out what it’s like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

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Saga Car insurance reviews (5331)

The worst service you can imagine

A straight forward claim, third party accepted liability, SAGA never respond and only put you onto another department, who do not help at all, six weeks now without a settlement. They are actually affecting the mental health of innocent people. Reviewed on: 5th October 2022

The worst EVER insurance company.Ever...

Had a lady hit the back/side of my car. Said it was all her fault and not mine. A truck driver saw the whole thing and said he was happy to be a witness. He had 4 cameras on his truck to back this all up. Simple insurance claim, yes? NO. 6 Weeks later and after me making 17 phone calls, I am still waiting for this sorry mess to be sorted out. I still have a broken car on my drive. It still leaks water every time it rains. I have had no courtesy car and no money. I paid for Fully Comp insurance in full and have had nothing in return apart from heartache. Don't go with these fools. Spend the extra few quid and go with another company. Reviewed on: 29th September 2022

Useless

Difficult to obtain insurance on.monthly basis was rejected whilst all other insurers I managed to get insurance not sure what criteria they use Reviewed on: 15th September 2022

Good renewal price

Gave the best price for renewal, even as existing customer. Reviewed on: 13th September 2022

Fair

Kept my car insurance at the same level for three years. Very fair. Reviewed on: 13th September 2022

Terrible claim service

My 86 year old sister was burgled and her car stolen on 22nd July ironically while she was on a Saga River Cruise. As of today no settlement has been made to her claims. Totally incompetent organisation unless they are trying to sell insurance or holidays. Reviewed on: 12th September 2022

No stars at all, completely useless company

Car hit while parked. The third party admitted fault. I have fully comp. insurance with SAGA. I originate a claim and provide all details requested. I hear nothing from SAGA, no telephone calls, no emails. I did get a call from the third partys insurer! I contact SAGA again, they take forever to answer the phone. They request more photographs which I supply. Still no responses from them. I contact them again, and they want yet more photos of the inside of the car, which they did not ask for originally. A simple replacement of a damaged wing that I expected to be fixed within two weeks still waiting on SAGA. Never buy any of their products. They appear totally incompetant. Reviewed on: 12th September 2022

Genuine claim that SAGA just keep delaying any solutions

Driving back on a motorway from France on May 11th in severe rain when the vehicle in front drove over some metal work which hit my car and windscreen , damage had occurred but we could not stop on a motorway. SAGA have not responded in any way trying to solve the problem- I had to get the windscreen replaced as it was illegal to drive and now after 4 months I am still waiting to get the paintwork completed. The policy ran out approx 1 month ago and I am certain I will not renew with SAGA due to their methods of insurance cover. They simply do not respond to anything and you are left stranded. Try to avoid this company as they are simply useless. Reviewed on: 8th September 2022

Increased excess.

I’ve been with Saga now for quite a few years. Insuring two cars separately. I’ve made no claims in over 20yrs, no points on my licence . Basically no change . I took out the 3 year guaranteed premium fix but when it’s come for renewal this month September the premium has stayed fixed but they have increased my excess to £650 from £400, making a total of £900 with the £250 voluntary. I’ve made a complaint and asked not to automatically renew. I’ve not heard anything back from them as yet. It cannot be right the way they are doing this. I reckon a lot of people with just let it renew thinking the terms are the same as last year as is the premium. Its underhand and I wasn’t told about the increase in excesses when I took out the 3yr fixed premium . Reviewed on: 1st September 2022

Dreadful

On their Saga Plus policy they promise to keep the same price for 3 years so I expected the policy to automatically renew on this basis. When I realised this was not the case and so was 2 days late in renewing they refused to honour this and gave a new quote which was over £250 more than previous year on the same car. This is appalling and they have lost my business and several friends who were going to move to Saga. There was no flexibility whatsoever. Appalling - avoid. Reviewed on: 22nd August 2022

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