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Saga: Car insurance reviews

Name: Car insurance
Rating: 4.84 (5327 reviews)

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4.76

Based on 5,327 reviews, last reviewed 6th Mar 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

good renewal price. dont rip you off good renewal price. dont rip you off Reviewed on: 7th September 2024

Latest lowest rating:

1

Will never use SAGA again Had an "incident" where a driver ran a red light, cutting across me, and I slammed into her at about 40mph. My VW Polo worked brilliantly - crumple zo... Read more Reviewed on: 6th March 2025

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About this product

Saga offer three levels of car insurance for over 50s – Saga Standard, Saga Select and Saga Plus.

All policies have an uninsured driver promise protecting your no claims discount and no excess to pay if you're hit by an uninsured driver. Depending on the policy, there are extras you can add on to the policy to provide more protection.

Saga car insurance reviews help you find out what it’s like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Saga Car insurance reviews (5327)

Review of the Saga, Car insurance:

Can't issue a letter of Indemnity in 24 hours or even 4 days - shocking....

On the 5.10.2019 I was stopped for no Insurance and issued with a ticket to produce within 7 days. Reference my Schedule at the time advised XYZ (reg Number) - however you have issued the certificate in 123, vehicle therefore shows as uninsured and not on MIB or polica data base. I Request an updated certificate (You can't back date them)(unbelievable) which shows cover from 6.10 - This is no use as I have to prove cover was in place and on that plate on the 5th or prior too. I'm then informed a letter of indemnity can be provided but, 'can take 6 to 10 days'. In the age of on line policies which are provided in seconds 'surely' the required letter (which must be a template) can also be provided equally expediently - given it's your error in the first place? "We'll ask for it to be sent recorded" - but when??? I can't use my car and have a clock ticking before a summons is potentially issued against me. I've now called three times spent over an hour explaining this time and time again and am no further forward - 'managers' won't or don't take escalation calls' or ownership at any level to resolve this. Given your technically in breach of contract by providing the wrong documents and you seem both totally unable to grasp the policyholder predicament I am in (no car for 5 days) or do anything to resolve the matter swiftly. I have taken my option to raise this with the FOS and would welcome your timely response and solution before tomorrow 3pm Thursday 10.10.2019. All I want is a simple letter(or email copy preferably) that shows YOU insured the car under the above registration prior to the 5.10.2019, how hard can it be??!! Totally at a loss for words and thoroughly disappointed with the service which I shall share in social media channels and a wider audience unless I get a response to resolve this Reviewed on: 9th October 2019

Will never use SAGA again

Had an "incident" where a driver ran a red light, cutting across me, and I slammed into her at about 40mph. My VW Polo worked brilliantly - crumple zone, airbags etc, but I got out alive. The car is a write off. Other person admitted liability, and in fairness kept that stance with her insurance company - Admiral. This happened on a Saturday at 11.00am, and by 5.00pm I had contacted SAGA, and gave all the details and was given the email address to send the photos and dashcam video to SAGA. Did this - and since (It is now Thurdsay pm) then SAGA, have not contacted me at all, despite me phoning up every day. Today I was told that SAGA are only the brokers, and that I should contact Ageas, the underwriters !! I was also told that Ageas would ring me back - never happened. The company that has come out of this well, is Admiral. They contacted me (having got my details from their client), and told me that SAGA had not forwarded any details or photos or my dashcam footage, but that their client admitted full fault, and that i could ask SAGA to close the claim, which would lead to a faster resolution, and less cost to both companies. Today I have tried to get SAGA to close the claim, but getting a sensible response is hopeless. I was in the lucky position of being able to go out and buy another car - the loan / courtesy car that I was entitled to on my policy, never materialised. As, I said previously not a single person from SAGA has contacted me. Disgraceful service - I'm in my 70's and SAGA at one time their unique selling point was that they were a company for the over 50's - I think that USP is now out of the window - they are like any other company - do not appreciate customers - let alone loyalty. I will never use any SAGA product again. Reviewed on: 6th March 2025

my renewel date is due 2nd feb it had a3 year deal...

my renewel date is due 2nd feb it had a3 year deal £768.83 my renewel is now £1.617.63 how is this possible i cancled it the following day i changed my mind they told me the premium would 4.0000 why they said i had accident not true Reviewed on: 16th January 2025

I wouldn't know where to start.

I wouldn't know where to start.I started this claim in 2022 following a water leak. Communication is dire. I'm still awaiting a return call from Saga from 26/09/24. I now have extensive damp in my kitchen from a badly fitted sink unit fitted by an " odd job person" Saga employed to do this.I am now with a new insurer but contacted Saga has it was due to poor workmanship this problem has occurred. I currently have pneumonia so living in a damp environment is unhealthy.I tried to contact them today but told " not picking up the phone" I DESPAIR. I also asked for a no or email to make a complaint I was told this needs to be done via person not answering the phone! All bright ideas or help would be much appreciated. Reviewed on: 23rd October 2024

good renewal price. dont rip you off

good renewal price. dont rip you off Reviewed on: 7th September 2024

Always helpful and reward my loyalty

Always helpful and reward my loyalty- have been a customer for about 8 years. A brand that I feel I can trust. Reviewed on: 4th September 2024

Talk to a person not machine,excellent customer serv...

Talk to a person not machine,excellent customer service, immediate help if needed,Great value 3 year fixed price Nothing to much trouble Reviewed on: 4th September 2024

Good service following car accident

I was involved in a car accident. It wasn’t my fault, which Saga accepted. Their agent explained everything in great detail to me. My damaged car was fixed and is like new again. Reviewed on: 4th September 2024

Always very helpful and transparent .

Always very helpful and transparent . Not the cheapest but I would'nt go anywhere else for car insurance Reviewed on: 4th September 2024

Responsive and helpful and very clear.

Responsive and helpful and very clear. Easy to get hold of and speak to a friendly and clear person. Reviewed on: 4th September 2024

Excellent company offering great value car insurance.

Excellent company offering great value car insurance. Exceptional customer service and friendly. Reviewed on: 4th September 2024

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