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Saga: Car insurance reviews

Name: Car insurance
Rating: 4.84 (5327 reviews)

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4.76

Based on 5,327 reviews, last reviewed 6th Mar 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

good renewal price. dont rip you off good renewal price. dont rip you off Reviewed on: 7th September 2024

Latest lowest rating:

1

Will never use SAGA again Had an "incident" where a driver ran a red light, cutting across me, and I slammed into her at about 40mph. My VW Polo worked brilliantly - crumple zo... Read more Reviewed on: 6th March 2025

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About this product

Saga offer three levels of car insurance for over 50s – Saga Standard, Saga Select and Saga Plus.

All policies have an uninsured driver promise protecting your no claims discount and no excess to pay if you're hit by an uninsured driver. Depending on the policy, there are extras you can add on to the policy to provide more protection.

Saga car insurance reviews help you find out what it’s like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

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Saga Car insurance reviews (5327)

Yearly increase in premium

In my second year my premium was increased significantly but I stayed with the company as I was in the middle of a house move and it was one less thing to deal with. I have now read horror stories on line as to how much premiums have gone up this year with SAGA so I await with Fred this year’s quote, will certainly change provider if there is a big increase. Reviewed on: 23rd August 2023

They are the best choice

I took out my car insurance through saga because of the three year fixed price at aged 69 car insurance tends to go upward after 70 so fixing the price seemed a good idea and it certainly looks that way judging by prices this year . Reviewed on: 23rd August 2023

Expensive

Very expensive for pensioners '!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Reviewed on: 22nd August 2023

How do you speak to a representative

Dreadful experience. At present I am trying to speak to a representative. My phone is showing 42 minutes. This is the 4th time I have attempted to get through.I phoned at 8 30am when they first open and was informed that by a recorded message that we are extremely busy and there would be a 20 minute wait. They are Impossible to make contact with Reviewed on: 21st August 2023

Superb customer service

Always able to speak to someone and almost always without a long delay. They care about customer service as they want you to review them after each phone call. Innovative 3 year fixed price motor insurance product. Reviewed on: 18th August 2023

5 stars

Deaf friendly user and very helpful to use our accessible which is very happy service Reviewed on: 28th July 2023

Most annoying car insurance company I've ever come across

My car was hit while it was parked. The accident was witnessed. The driver admitted liability for the accident. Details were exchanged. Having fully comprehensive insurance and wanting my car repaired ASAP I started a claim on my insurance company (SAGA) giving them all the details and proceeded to get three quotes. After about two days I received a telephone call from the third party's insurer who agreed that their client had admitted liability, and would like to deal directly with me. Because I had already started the claim process I said I preferred to claim via SAGA. Quotes were sent to SAGA. I heard nothing from SAGA, no phone call, no e-mail. After about a week I called them, a frustrating experience taking far too long, in which they blamed some other department for the delay, and did precisely nothing. This cycle continued for about another 7 weeks. No communication at all from SAGA. My recommendation, don't use SAGA for anything. Reviewed on: 28th July 2023

Disgusting cancellation policy. Be warned

Please don't use this company. Their cancelation fees are nothing short of robbery. Customer service is non existent. They are charging me 25% of my annual policy to cancel. I'm only 2 months into it Try a better firm that treats customers properly Reviewed on: 15th June 2023

Card renewal - bad practice

2 male operatives didn't give the correct information and the female operative tried her best but her boss has not deemed my complaint important enough to get back to me. I received a letter from Saga stating my credit card had expired and to ring them with new details. On giving the details of my card, immediate payment for my car insurance was taken from my bank account.At no time was I told this would happen and no one would cancel the payment which was not due for 3 another 3weeks. I was told to cancel it through my bank .They told me the payment was ",pending "so it couldn't be done and to go back to Saga. This practice should be made clear in their letter or by the operative before taking my card details. It has caused me financial embarrassment and disappointment as well 2hrs on the phone trying to deal with this..I will not be renewing my insurance with Saga next year for sure Reviewed on: 25th April 2023

Saga car insurance

Disappointed with Customer Service and how they dealt with my Insurance policy Reviewed on: 12th April 2023

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