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Sainsburys Bank: Car Insurance reviews

Name: Car Insurance
Rating: 1.63 (156 reviews)

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1.54

Based on 156 reviews, last reviewed 23rd Dec 2024

100% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

12%

77%

Latest highest rating:

5

Easy and professional experience Easy and professional experience Reviewed on: 8th October 2024

Latest lowest rating:

1

Very bad experience I have with them. Very bad experience I have with them. Very rude customer service agents Reviewed on: 23rd December 2024

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About this product

Are you looking for a new car insurance provider? Make an informed decision by checking out the Sainsbury’s Bank car insurance reviews on Smart Money People. Our reviews are left by genuine Sainsbury’s Bank customers, to help you shop with confidence.

Sainsbury’s Bank was founded in 1997, providing a variety of banking services, as well as insurance policies for home, pets, travel, life and cars. Sainsbury’s Nectar Card holders can obtain an extra discount on their policies.

What’s important to you in a car insurance policy? Perhaps you want some additional add-ons, like breakdown and courtesy car cover. Or maybe you simply need the highest level of cover for the lowest cost? Do you require cover for your child’s car seat or cover for driving in Europe? Whatever your situation, check out the Sainsbury’s Bank car insurance reviews on Smart Money People to see how genuine customers have rated their policies.

Have you taken out a car insurance policy with Sainsbury’s Bank? Leave an honest review to help other drivers find their perfect policy. Did you have to make a claim on your policy, and if so, how well was it dealt with? Did you choose any additional add-ons, and were they worth the money? Whether good or bad, leave a Sainsbury’s Bank car insurance review on Smart Money People today. Together, we can increase trust and transparency in financial services.

Sainsburys Bank Car Insurance reviews (156)

Review of the Sainsburys Bank, Car Insurance:

Go elsewhere - not a credit to the Sainsbury brand.

Whilst their pricing is competitive, they seem to have almost no one available to answer simple queries. I had an issue confirming NCB's with them and had to call multiple times to try and get through but the line cuts off before you reach the support team ; one has a sense the system is entirely automated so is unable to cope with an inquiry - and that's as a a new customer. I should hate to have to process a claim with them ! Reviewed on: 3rd December 2024

Shocking - trying to speak to customer service renewal

On Saturday tried to ring Sainsburys Insurance - had to go through all steps to get to right person only to be told -we are closed. This morning I waited 20 minutes before being cut off, still waiting for someone to answer now - AND THIS IS THEIR RENEWALS LINE. What a joke Reviewed on: 5th October 2020

Impossible to change car insurance

Before picking up new car tried to change details on line,when it came to pay it timed out,tried numerous times no joy. Phoned to be told it was closed even though it stated they were open,ended up purchasing temporary insurance, what a joke of a company. Reviewed on: 3rd October 2020

Sainsbury car insurance

This company is beyond useless. Customer service is a joke. 50 minutes wait to speak to someone People you speak to are rude and unhelpful. I cancelled my policy a month before it expired and as I cancelled before the end I have to pay £80 and they refused to send me proof of my 8 years no claims. Will never be using them again. Reviewed on: 26th September 2020

Easy

Reliable user friendly website whenever I have called they answer and have friendly helpful customer service. Never had any issues eiththem Reviewed on: 23rd August 2020

Sainsbury's App

Absolutely shocking. The insurance app can't handle someone having 2 policies. Trying to make changes to my car insurance which they will only let you do online, but the policy isn't there. Call centre was useless. 2 hours on hold. Get your insurance elsewhere. They know their app is sh1t. Reviewed on: 13th August 2020

Badly run, customer unfriendly, utterly useless and shows how little Sainsbury cares about its brand

To get a windscreen replaced, you find Sainsbury is just a broker and the real insurer is Liverpool Victoria. You ave to call and wait on the line to three different people before you end up with National Windscreens an extraordinarily inefficient enterprise which does not care about you because you are not a customer of theirs. After 5 hours nothing is yet fixed. Dont use these people. I am going to stop shopping at Sainsbury too. Reviewed on: 29th July 2020

Great bank.

Really profrssional friendly service and nice online banking experience. Very easy to use. Reviewed on: 11th July 2020

great

amazing product, lovely and very helpful staff Reviewed on: 8th July 2020

Disgusting attitude - lost a customer

Reasonable price for taking the policy a year ago. Have always paid car insurance monthly and deal was appealing for the double nectar points as do most of food and fuel shopping there. Renewal comes through 40% higher even though no claims... and to rub it in they told me that I possibly couldn’t afford to pay the extra £10 a month for the premium so they could only offer a lump sum payment option to me?! How condescending - I could quite easily afford to pay the price upfront but I shopped around and got a better deal with my bank (Lloyds) - they quoted literally pennies more than my current policy and loads of other extras included. When I rang Sainsbury’s to cancel, they didn’t ask why. Didn’t offer to haggle on a quote. They just told me they’d send proof of NCD in the post. I made a comment that I got a good quote with Lloyds and the person on the phone couldn’t have cared less. I get the impression they have a group of people they don’t want anymore and I’m one of them. Policy cancelled. New insurance set up. Plus once my double points offer finishes on 9th June I will not spend another penny with them. I’ll do my shopping elsewhere. They clearly don’t want my custom. Reviewed on: 21st May 2020

Shocking experience

My experience with this car insurance policy was shocking, Sainsburys are not your insurer, 3 other companies are. None of them knew what my full policy contained. Talked down to and told it was not in my policy. Reviewed on: 2nd March 2020

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