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Sainsburys Bank: Car insurance reviews

Name: Car insurance
Rating: 1.63 (156 reviews)

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1.54

Based on 156 reviews, last reviewed 23rd Dec 2024

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

12%

77%

Latest highest rating:

5

Easy and professional experience Easy and professional experience Reviewed on: 8th October 2024

Latest lowest rating:

1

Very bad experience I have with them. Very bad experience I have with them. Very rude customer service agents Reviewed on: 23rd December 2024

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About this product

If you’re a Nectar member, you’ll get a guaranteed discount on your Sainsbury’s Bank car insurance.

Sainsbury’s Bank car insurance is underwritten by a range of insurers, you’ll be told who the insurer is before you buy. You can choose between comprehensive and third-party cover depending on the protection you need.

Sainsbury’s Bank car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Sainsbury’s Bank before, you can also leave a review and share your experience.

Sainsburys Bank Car insurance reviews (156)

Review of the Sainsburys Bank, Car insurance:

Disgusting attitude - lost a customer

Reasonable price for taking the policy a year ago. Have always paid car insurance monthly and deal was appealing for the double nectar points as do most of food and fuel shopping there. Renewal comes through 40% higher even though no claims... and to rub it in they told me that I possibly couldn’t afford to pay the extra £10 a month for the premium so they could only offer a lump sum payment option to me?! How condescending - I could quite easily afford to pay the price upfront but I shopped around and got a better deal with my bank (Lloyds) - they quoted literally pennies more than my current policy and loads of other extras included. When I rang Sainsbury’s to cancel, they didn’t ask why. Didn’t offer to haggle on a quote. They just told me they’d send proof of NCD in the post. I made a comment that I got a good quote with Lloyds and the person on the phone couldn’t have cared less. I get the impression they have a group of people they don’t want anymore and I’m one of them. Policy cancelled. New insurance set up. Plus once my double points offer finishes on 9th June I will not spend another penny with them. I’ll do my shopping elsewhere. They clearly don’t want my custom. Reviewed on: 21st May 2020

Rip-off

First year: £398 pa Second year: £1186 pa 300% increase - No claims !! Reviewed on: 22nd November 2022

Avoid!

Been paying direct debit for car insurance for 2 years but when I ring them up to change address they say they will charge 25 pound for the service! Then they said I'm not even insured with them even tho they have been taking money out of my account! Do not use this company bunch of amateurs Reviewed on: 16th November 2022

Do not do it

Won’t bore you with all the details but pay extra and go to a reputable car insurance company as Pukka Insurance is not one of them and Sainsburys will not help you they just take the money and run- you HAVE been warned Reviewed on: 2nd November 2022

Rip off

Been with sainsburys insurance unfortunately had pneumonia and asked if could defer payment which they never done every single one of my debts helped me except scabby sainsburys Reviewed on: 1st November 2022

Amateurs happy to take money

Mismanaged claims, which are outsourced to around 10 different companies to all fail on. Hidden terms and conditions. Unable to contact them and take no responsibility for complaints (expect customers to work out which of the outsourced companies you need to direct the complaint to even when it’s multiple failiures and unclear where the process has fallen down). Reviewed on: 11th October 2022

Scammers. Kept my money.

I bought car insurance by mistake with them and immediately cancelled it. Yet they kept £25 of the refund. I tried phoning to get it back and the obnoxious customer services lady just quoted a load of legal jargon at me saying I couldn't get it back. Avoid this company at all costs. Reviewed on: 5th October 2022

Great Value

Good service & great prices. Top notch. Reviewed on: 30th September 2022

Worst Insurance Going

Had my vehicle insured with Sainsbury's, on a failed direct I phoned up to make payment and change my direct debit details for a different bank account which was all, fine. 2 wks later I get a letter saying my insurance has been cancelled from a date 10 days ago, So I've been driving about with no insurance with 2 kids in the car. I phone them to complain and told someone would ring be back to my surprise they do they accept full liability and apologise and say they will investigate, I get sent a letter containing someone else's personal details from another complaint no joke and and my letter offering me £50 compensation which I declined as I wanted the difference in cost between my old policy and the more expensive new policy ( to be fair I should of been offered 12 months free insurance) I have since Emailed numerous times and they haven't bothered to respond. Still have copies of Emails and pictures of some random persons details sent to me by there in competence. Avoid at all costs Reviewed on: 24th September 2022

Poor service, Sainsburys' stuff can't not even get through their own underwriter Pukka Services!

It has been almost 2 months since I took car insurance with Sainsburys. Next thing I know, a letter arrived on the post requesting me to call them. Tried several times and the only way to call them is to use the option to cancel my insurance with them! Finally, I got someone on phone (twice) just to be told that the reason they can not act on the letter they have sent to begin with it's to do with the fact that Sainsbury's own stuff can't get through their own underwriter Pukka services. I've not even try to make a claim, I am just replying to a letter that they themselves sent to me. I do not want to think what would happen if I have to make a claim!!! AVOID, AVOID, AVOID Sainsbury car insurance is a shambles and only there to take your money. Reviewed on: 23rd September 2022

Staggering premiums like a roller coaster

Took out the car insurance provided by Sainsbury's at the point for which car registration was not extracted to them from DVLA as the car just had been registerred. As a result of this, I had to choose the car model and car description manually from their website. After the car information has been extracted to them from DVLA, I then requested the car details to be kept in line with those from DVLA, for which they gave me a quote of GBP1,350 for changing the car details. This is more than a rip off and I will not come back to them ever. Reviewed on: 21st September 2022

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