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Sainsburys Bank: Car insurance reviews

Name: Car insurance
Rating: 1.63 (156 reviews)

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1.55

Based on 156 reviews, last reviewed 23rd Dec 2024

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

12%

77%

Latest highest rating:

5

Easy and professional experience Easy and professional experience Reviewed on: 8th October 2024

Latest lowest rating:

1

Very bad experience I have with them. Very bad experience I have with them. Very rude customer service agents Reviewed on: 23rd December 2024

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About this product

If you’re a Nectar member, you’ll get a guaranteed discount on your Sainsbury’s Bank car insurance.

Sainsbury’s Bank car insurance is underwritten by a range of insurers, you’ll be told who the insurer is before you buy. You can choose between comprehensive and third-party cover depending on the protection you need.

Sainsbury’s Bank car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Sainsbury’s Bank before, you can also leave a review and share your experience.

Sainsburys Bank Car insurance reviews (156)

Review of the Sainsburys Bank, Car insurance:

Utterly, utterly appalling!

For a start Sainburys Bank seem to have nothing to do with Sainsburys Bank insurance. On any call you first have to fight your way past some ambulance chasers called Auxiilis then you are redirected )finally) to 'Pukka' who are nothing of the sort and finally you are directed to 'Action 365' who should be done by advertising standards, for a start, their website only tells you that their offices are closed (so much for 365). My latest attempt to phone them is 59.55 minutes in and counting. From what I can tell... The entire set up is designed to block you from making any sort of claim whatsoever. DO NOT GIVE THESE PEOPLE YOUR MONEY! Reviewed on: 19th November 2021

Rubbish car insurance

i had car accident on 23/12/2021.they used 3rd party insurance called (Pukka action 365). Because of Pukka i lost £2490.00) please do not buy car insurance from sainsbury Reviewed on: 21st June 2022

Scam

After paying final settlement and cancellation fees they took my money. Reviewed on: 9th June 2022

Totally rubbish in every way.

My solicitors have been instructed to deal with this useless outfit. Enough said. Reviewed on: 6th June 2022

Dreadful customer service

Waited an hour to peak with an advisor who apologised for the long wait, after explaining that I needed to change bank details she asked me to call back in a week. Someone needs to take a serious look at this cowboy outfit, ( no offence to any real cowboys out there) Reviewed on: 6th June 2022

Hopeless customer service

Attracted by a reasonable quote, I have for most times been dismayed by customer services. The app does not always work, though when you phone they pressure you to use the app! Written communications are the worst. I have recently had letters which say documents included, when nothing is in fact included. Then a letter about renewal with ten pages but the initial pages which are supposed to tell me what the cost of renewal will be are not included. Finally a letter telling me there is a problem with my direct debit and I must reply within 7 days or my policy may be terminated but the letter did not arrive until 10 days had passed and in any event I do not pay by direct debit. Then I am told this was a mistake by them, but no apology. What a shambles! Reviewed on: 13th May 2022

Never, ever ,ever ever again.

Had a chip repaired by AutoGlass through Sainsbury's and, after seventeen recorded phone calls it turns out I'm not insured by Sainsbury's at all. Indeed, as this was, what the claims handling company call, a blame claim I'm not even entitled to a courtesy car despite the easy availability being one of their selling points. I'm aware that the car insurance industry has a few shonky practice businesses but really, in all my thirty eight years as a car owner I have never come across such well practiced doubletalk. I've paid for the insurance now so I'll use it for the remainder of the policy but won't ever, ever use them again for any type of insurance policy at all. It really is shameful. Reviewed on: 9th May 2022

Rip off

Policy was on my second car , with 7 months to run . Car broke down , repair costs prohibitive , so scrapped it . Have tried for 2 months to contact them , but web always gave me the runaround , and impossible to get a reply on phone , not really surprised as I have never been able to access my account, only had an email giving me a web ref number and telling me they had taken my premium . When I have finally talked to a real live person it transpires I have to pay £55 to cancel my policy . As the refund value is by a rough calculation £35 they are now asking me to pay £20 to make that up to the cancellation fee of £55 . AS IF ! DO NOT GO HERE . Reviewed on: 11th March 2022

One of the worst customer experiences I have aver had. Avoid if you value good old fashioned service.

I won't waste your time with my long list of frustrations with the poor level of customer service provided by Sainsburys Car Insurance. All I will say is that if their quote is the cheapest its for a reason, they seem to have invested very little in their IT system or staffing level. I have spent literally hours in a queue on their phone system trying to resolve problems ever since we insured our cars and my parents cars with them. Reviewed on: 7th March 2022

Do not use!!!

Firstly Sainsbury's car insurance is not an insurance company, they do not insure anything, they use other companies,like Pukka, you cannot talk to them because they use Auxillis and all calls to Sainsbury's go on through to them, Auxillis are a waste of space, we have a claim and Are getting nowhere, do Sainsbury's car insurance does not exist!!!?DO NOT USE Reviewed on: 21st February 2022

Dreadful renewal/customer service.

Don't be taken in by a favorable initial quote. I just attempted to renew my motor insurance with Sainsbury's today. Unable to renew on-line (despite the on-hold phone blurb telling me I can!). Utterly impossible to get through to a living person. Attempted three times, holding for about an hour on each occasion). Dreadful; glad I wasn't wanting to make a claim. The actual 'contact us' phone line is only open Mon-Fri, 9.00 - 5.30; what kind of service is that from an insurance company? I've now changed to NFU; more expensive but you get what you pay for.....and it starts with someone answering the phone immediately. My advice is to stay away from Sainsbury's insurance. Reviewed on: 16th February 2022

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