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David Hargreaves

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Review of the Sainsburys Bank, Car insurance:

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Hopeless customer service

Attracted by a reasonable quote, I have for most times been dismayed by customer services. The app does not always work, though when you phone they pressure you to use the app! Written communications are the worst. I have recently had letters which say documents included, when nothing is in fact included. Then a letter about renewal with ten pages but the initial pages which are supposed to tell me what the cost of renewal will be are not included. Finally a letter telling me there is a problem with my direct debit and I must reply within 7 days or my policy may be terminated but the letter did not arrive until 10 days had passed and in any event I do not pay by direct debit. Then I am told this was a mistake by them, but no apology. What a shambles! Reviewed on: 13th May 2022

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